The accident happened while I was driving on the freeway with light traffic traveling around 60 mph. It first began when I felt an unbalance of the front right tire. The car suddenly veered to the right regardless of my efforts to maintain control. My car fishtailed for a moments and almost caused me to crash into another car. I had no control of the car when my car crashed into the wall that lined the right side of the freeway. After visually inspecting the wheel, it appeared that the front right rim was cut in a half vertically and all around. It was cut in a near-perfect straight line - similar to what a opened can looks like. The tire remained fully intact without any damage. The body shop mechanics told us that they have never seen the rim cut like that before and said the only explanation would be a defect in the rim. We have pictures and can provide them upon request. The body shop mechanics and insurance adjusters are all clueless to how and why this occurred. Please open an investigation to help us determine the cause. The total estimate of the costs have estimated to be around $14000.

- Anaheim, CA, USA

I purchased a 2013 Hyundai Elantra on June 18, 2012 from dick hannah Volkswagen Hyundai of portland, Oregon. Within a few weeks, I began hearing a noise coming from the trunk area. I made an appointment with the dealership to have it looked at on August 24, 2012. Initially, I was told that they tried to use epoxy to fix the noise and I would have to wait 36 hours (over the weekend) to let it dry. On Monday, the sound was still there and they ran further tests. I was then informed on Wednesday that the car had been transferred to the collision center in vancouver for further inspection. On Thursday, I was informed that the vehicle would need to have a part re-welded. I really was not told exactly what was being welded at that point, but that it would not be ready until the next week (following the labor day weekend). Finally, on Tuesday I was able to talk to the service manager, [xxx] and was informed that they had contacted Hyundai to see if others had encountered the same noise. A Hyundai engineer had to come out and help diagnose the problem. They verified the noise was coming from the right rear shock tower. They removed the reinforcement cap and shock tower and found two spots missed by factory welder, which did not properly adhere the strut tower to the car body and signs of rubbing making the noise. They were able to clean up the area and re-weld the piece together. They reinstalled the right rear shock tower and reinforcement cap to factory specifications. I am told that Hyundai now has a file on my car. The car was returned to me on Thursday, September 6, 2012. A full two weeks after I brought it in for the noise. This is clearly a huge safety defect and others should be aware of it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Portland, OR, USA