The contact owns a 2019 Hyundai Elantra. The contact stated that the dealer completed an unknown recall repair on the vehicle however, when she picked up the vehicle from the dealer and was driving 30 MPH, the vehicle inadvertently stalled. Several warning lights including the check engine warning light were illuminated. The contact stated that she turned off the vehicle and was able to restart it after several attempts. The contact drove back to the dealer who informed the contact that they could not determine the cause of the failure. The vehicle was not repaired. The failure recurred while driving. The vehicle was towed to the dealer who diagnosed that the engine oil needed to be drained and refilled. The contact stated the engine oil was replaced; however, the failure persisted. The vehicle was taken back to the same dealer who diagnosed that the engine needed to be replaced. The dealer informed the contact that the warranty would not cover the recall repair for NHTSA Campaign Number: 21V301000 (Engine) because the contact did not have the engine oil maintenance records. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.

- Reseda, CA, USA