This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2000 Jeep Grand Cherokee with a recall on radiator fan customer had work done a couple months earlier and has questions about parts that were used** the radiator fan in the consumer's vehicle disintegrated prior to receiving the recall notice. A new fan was installed approx 30 months ago. The consumer is questioning whether or not the fan which was replaced 30 months ago, as a repair part, should also be replaced with the part current being recommended.
2000 Jeep Cherokee with radiator fan problems* the consumer had the fan relay replaced 3 times before he received a recall notice. The consumer sent all the paperwork to the manufacturer proving that the fan had been replaced, only to be denied reimbursement. The manufacturer told the consumer the fan blades were not broken.
My fan module in my 2000 Jeep Grand Cherokee which is not currently under recall (due to the engine size) came apart while vehicle was on, causing damage to the radiator and other parts in the engine.
2000 Jeep Grand Cherokee safety recall F25 electric radiator fan** second letter received 01/22/2007* the consumer radiator fan failed prior to recall notification. The consumer is requesting reimbursement from the manufacturer for the repairs.
9/12/06 - had electric fan motor assembly replaced while traveling by mcgee tire stores in tallahassee, fl for $535. 9/15/06 - received recall notice F25 from daimler Chrysler for same as repair. 01/02/07 - inspected by dayton andrews daimler Chrysler to verify work was completed. Sent original repair receipt, dayton andrews letter and recall notice with letter to daimler Chrysler requesting reimbursement for repairs. 01/16/06 - received a call from "randi" at daimler Chrysler stating that she revieved our paperwork and determined we were not entitled to reimbursement because we chose not to have Jeep perform the work. She refused to let me speak with her supervisor and stated that she was "empowered by daimler Chrysler to make this decision not to reimburse." The receipt of the recall notice occurred directly following us having to have this work done while traveling to tallahassee, several hundred miles from home and stranded without a working vehicle. While we were having this work performed, we were unaware of this recall as we had not yet received the notification. How do we appeal to daimler Chrysler to reconsider this claim? I have soft copies of all documents, in case "randi" chooses not to return my original documents, which I can produce upon request. Thank you for your help.
- Palm Harbor, FL, USA
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- the contact owns a 2000 Jeep Grand Cherokee that was involved in NHTSA recall campaign id number: 06V199000. Concerning engine cooling system. On 10/16/06 contact called a local dealership, and they stated that they didn't have the parts, and it could not make the repairs until after 1/1/07. On 01/03/06, the contact noticed coolant leaking under the vehicle. The contact took the vehicle to the dealership, and who is repairing the vehicle for the recall, but that vehicle is misfired. In order for the dealership to find out whatwas wrong with vehicle they will need to charge the contact an extra fee. The contact stated that he maintained the vehicle well, and that the vehicle hasn't had any problems with misfiring before.
- the contact owns a 2000 Jeep Grand Cherokee. He received recall 06V199000 for engine and engine cooling:cooling system:fan. The contact stated that it has been about five months and the dealer has not been able to fix the recall. The dealer told him a month ago that he was next on the list, but he has not been contacted yet. Updated
Daimler Chrysler safety recall F25-electric radiator fan* the check engine light illuminated. The vehicle was taken to the dealer and an unknown part was fixed. About a month later while on vacation the vehicles electric fan broke and damaged the radiator. The consumer received a recall for this failure several months later and submitted and invoice and credit card receipt as proof of repair/payment. The consumer was informed that he would only be partially reimbursed for the repairs.
The original fan on our 2000 Jeep Grand Cherokee explode on us while on the road, broke into many pieces and damaged the shroud. We bought an after market fan to fix the problem. End of June 2006 we took it to allen samuels Chrysler Jeep dealer to have it permanently fixed since it acted like there was still a problem. We paid almost $1000. Right before thanksgiving we got a recall notice in the mail from Chrysler on the fan being recalled and for the people that already had the problem fixed to send in the original receipt for reimbursement. So we did mail it all in and we got a phone call from Chrysler denying the claim since hans at allen samuels Chrysler Jeep told them the problem was caused by the after market fan. So I called hans to ask him why he told Chrysler it was caused by the after market fan if we originally came in with the blown up original fan and a broken shroud and thermostat. He said in their system it states that they replaced the after market fan because it was not blowing enough air. Well that is wrong, but unfortunately hans was not willing to be helpful and take care of the matter. He also told me he spoke with my husband when we brought the car in and told him we have to have a new radiator to keep the car from over heating and he was there when the technician told my husband the same thing. The problem is, I was there too and that is not what they told us. About the after market fan, it was replaced because the original fan exploded, if that would not have happened we would have never needed an after market fan and we would not be in this situation, but Chrysler and hans don't see it that way. I believe if there is a recall on a part and we already had it happen to us and we paid out of pocket we should get our money back. We also had a steel bracket on the driver seat brake and Chrysler does not see it as a safety hazard therefore they will not replace it.
- this complaint is regarding NHTSA campaign id number : 06V199000. The contact states that sometime in the beginning of July, while stopped at an intersection he heard a loud noise. He pulled over and could see that there was anti-freeze leaking from his vehicle and also that his electric fan came apart. The contact took the vehicle into the dealership and paid for the repair. The contact realized after his repair was completed that there was a recall for his vehicle. The contact is looking to get reimbursed for his repair done on his vehicle and states that the manufacturer hasn't gotten back to him regarding reimbursement. If any invoices for repair are needed contact can provide a copy.
- the contact received a recall letter regarding her 2000 Jeep Cherokee regarding the electric radiator fan. The contact states that she has had this repair done on the entire electric radiator fan back on July 27,2006. The contact states that she sent a letter to Chrysler regarding this repair order and was told that they will not reimburse her for her repair on the entire electric radiator fan. The contact said that Chrysler said they will not reimburse her because the motor went bad instead of the blade, but if the blade had gone bad they would have reimbursed her. The contact would like to have reimbursement for the parts and labor but would be happy if Chrysler would reimburse her for the parts. The contact has a problem that Chrysler stated that they said, if the blades had shattered and created more damage to the motor reimbursement would be in order. The contact has provided the invoice of repair and the letter to daimler Chrysler about the reimbursement for repairs. Update 05/04/07
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V199000 on the vehicle regarding the cooling system; fan. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated while driving 5 mph, there was a whining noise coming from the front of the vehicle. Shortly thereafter, the heat gauge spiked to 300. The vehicle was stopped, and the engine compartment was inspected. The fluid in the radiator was audibly boiling, and the cooling fan had ceased to function. The vehicle was then driven back to the residence. The vehicle was not seen by a dealer. There was a NHTSA recall# 06V199000, which pertains to the cooling fan. The vehicle was not included in the vehicle due to the VIN.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall # 06V199000 on the vehicle regarding the engine and engine cooling: Cooling system: Fan. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
On Sunday September 4, 2005 while returning from a 220 mile trip the radiator fan on our 2000 Jeep Grand Cherokee fractured and separated, causing rupture of radiator, coolant loss and rapid overheating. The vehicle was towed to Firestone auto repair where the radiator, fan and shroud assembly were replaced. The vehicle was picked up on September 7, 2005. It became apparent when leaving Firestone that the transmission had suffered damage as a result of the overheating. The vehicle was taken to panhandle transmission where a rebuilt transmission was installed. A recall notice was issued by daimler-Chrysler in October 2006. Invoices, credit card statements and canceled check was submitted to daimler Chrysler as proof of defect and subsequent damage repair. Daimler-Chrysler reimbursed the cost of the fan, radiator and shroud replacement on November 16, 2006 in the amount of $1003.89 but no reimbursement for the damage caused to the transmission ($1350) due to radiator failure and rapid overheating of the transmission coolant system.
Consumer complaint concerning the 2000 Grand Cherokee safety recall F25 electric radiator fan. The consumer is seeking reimbursement, because she already had the part replaced.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall # 06V199000 on the vehicle regarding the engine and engine cooling: Cooling system: Fan. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated recall # F25 for electric radiator fan was received after the fan had fractured and been replaced. The paperwork had been submitted to the manufacturer for reimbursement. After 4 weeks the manufacturer was contacted again and asked when the refund would be sent out. The contact was informed the paperwork had been received, but had not been reviewed and would take up to 8 weeks.
Consumer complaint concerning the electric radiator fan failure. The consumer was denied reimbursement because according to the manufacturer, no fan blades were physically broken. The consumer stated even though no fans were broken, he still experienced extreme engine overheating.
A D V E R T I S E M E N T S
- Lakeland, FL, USA