I have a 2000 Jeep Grand Cherokee Laredo. In early December I was driving the vehicle when my engine light illuminated. I immediately called my mechanic, who happens to work for midas. He told me to bring it in right away. Because I live closer to midas than any Jeep dealer, and because of the service I have received in the past from Jeep/Chrysler, I took it to my mechanic. He advised me I had a blown head gasket. I received an estimate from him and he also advised me that the dealership would be considerably more expensive, I allowed him to repair the vehicle. After the repairs were complete, I talked to my mechanic and he advised me to contact Chrysler/Jeep and ask for reimbursement. Here in lies the complaint. When I contacted the dealership, bob dance Jeep in oralndo, I was told there was nothing they could do to help because it was my fault I drove the vehicle "hot". I explained the reasons I took it to my mechanic as opposed to the dealer and I was told so sorry. I then try to contact the warranty people for the vehicle. I was told I only had a 3year 36,000 mile warranty and that I wasn't able to do anything about it. The vehicle had 49,000 miles at the time of repair. I asked if I would be allowed to purchase an extended warranty and was rudely told no. This is only one example of the customer service I have received since purchasing this vehicle in July 2000. I have also replaced the transmission, two bateries, repaired the window which did not work and had the rotors cut three time. When I spoke to Chrysler headquarters, I was not surprised to receive the same response. I was told because the work was done by an independent garage, midas, I was not entitled to any type of reimbursement, period. I don"T trust Jeep/Chrysler. I don't want them working on my vehicle. Someone please help me!!

- Orlando, FL, USA