This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After sending my Jeep Grand Cherokee to Pugh-€™s Service Center in Greenville, NC, in December 2018, because it would turnover, but not start. They replaced the ECM, but had to be taken to the local Jeep dealership for an OE ECM replacement and a crankshaft sensor, in order to get it to crank. Upon getting my Jeep back in March 2019, it ran fine for a few days. Then I went to start it, and it started, but after a few seconds, all of the GAUGES stopped working and all of the WARNING LIGHTS came on. I contacted both Pugh-€™s and the Jeep dealership, telling me I should just bring it in, to run more diagnostics. The Jeep only has 94,000 miles, and I spent about what the vehicle was worth upon getting it back in March 2019; so I-€™ve been hesitant on taking it back. There are many other people who have similar issues with the instrument panel gauges and warning lights, from the information I-€™ve researched online; with no indications of the problem being resolved.
The contact owns a 2000 Jeep Grand Cherokee. The contact stated that heater failed to blow hot air on the passenger's side and 6 months later, the driver's side vents failed to distribute heat. There were no warning lights illuminated. The contact stated that the vehicle was poorly designed and metal should have been used instead of plastic for the vents. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed nor repaired. The failure mileage was 180,000. The VIN was not available.
Cranked 2000 Jeep drove 1.5 mile car just stops running doing 40 mph. Insert key Jeep will not start. Randomly stops during operation. Indicating key not recognized. Mileage 122000. Jeep will not run. Car runs fine when in operation but then wham it just stops. Can't control the Jeep steering locks up. Happened 6 times already. Repairs shop tried of towing it. No know fix! going to get killed Jeep shuts down at any time. No one knows how to repair. Manufacturers defect.
Dashboard lights and alarms simultaneously blink on and off. Seems to be a short circuit in the wiring. Gas tank levels off at "empty", and the fuel gauge spins 180 degrees so that it is caught under the "resting stick" at 0, therefore, no longer reading the gauge. This happens while in motion and while parked.
I was driving the Jeep and took it to the repair shop to get the muffler fixed upon getting it to the shop the security key light came on and the Jeep wont start also the key can be removed from the egnition when in the on position. The key can fall out while driving... the recall was never fixed and the key wont work with the Jeep now and im told its a $1,800 fix.
Vehicle stalls intermittently, usually at the worst possible time. I understand that this is large problem and affects many Chrysler models. Forums have page after page of people with the same problem. It is the electrical connection to the PCM. Connectors become loose and cause vehicle to stall randomly. It is a manufacturer issue! is someone going to have to die to get this problem resolved. I have put thousands of dollars into this vehicle and no resolution!
Car's instrument panel went wild w hen I started the car.every warning light came on and stayed on. Gauges worked immediately after starting the car, but slowly lost power to keep them on, and they went to the "key off" position. Nothing on the drivers armrest worked, no seat auto positioner, no window open, shut, or lock. Information panel overhead went dead (blank).
The contact owns a 2000 Jeep Grand Cherokee. On several occasions, while driving, the interior lighting was inoperable and all the doors inadvertently locked. There were no warning indicators illuminated. The contact called landmark Dodge Chrysler Jeep Ram at (770) 968-4900 (6850 mt zion blvd, morrow, ga 30260) where it was confirmed that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 300,000.
Im not sure. All I know is that I purchase this vehicle few months ago, within the time had the vehicle I then purchased all new parts and still get the same result... please help
Engine stalls without warning while driving at any speed. All gauges including speed, RPM's, temp, fuel, etc. All stay for a few seconds after stalling and then all drop off. The Jeep gc used to start up after a few seconds and was once in a while at first with this issue. Then it became more often that he Jeep would stall, the same thing with the dash for a few seconds the speed, RPM's, etc. Would be at where it was before stalling with no power steering or power brakes while moving. Very hard to steer on curves when the Jeep stalls. Put in a PCM, crankshaft sensor, & camshaft sensor. Ase mechanic stumped on issue. Very dangerous driving and reminds me of the GM ignition switch problems. And I have seen forums on the Jeep Grand Cherokee on my year that there are a lot of problems with this. Please look into this problem, because it seems like a manufacture defect.
Vehicle stalls after reaching operating temperature while negotiating traffic or driving, regardless of conditions or driving habits, at highway speeds or in a parking lot. Has stalled numerous times at worst possible times. No codes. No warning: In traffic. At stop lights. Pulling into gas stations. Etc... extremely dangerous!!!!! date submitted is the last time it happened. It has happened at least 10 times just this year. Looked on many Jeep forums and seems to be a recurring problem!!! (see for yourself). Please help!!!!
The contact owns a 2000 Jeep Grand Cherokee. The contact stated that the vehicle independently shifted out of park and into reverse. As a result, the contact's vehicle crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. In addition, the vehicle stalled and was unable to restart. The vehicle was towed to the dealer for diagnostic testing. The technician stated that it was unknown if the transmission or the ignition needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,000.
The contact owns a 2000 Jeep Grand Cherokee. While driving at various speeds, the interior lights would suddenly turn on and the vehicle would shut off. After restarting the engine, the vehicle operated normally. The vehicle was taken to an independent mechanic who diagnosed that the crank sensor was faulty. The sensors were replaced, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 170,000.
This is just the beginning of my complaints, it will take another 3 or 4 of these forms to touch all of them. While running the heater with the fan going it started smelling like it was burning and then the blower quit running. It turned out to be the blower motor resistor. It had melted to the point of fusing the wires into the plastic which the resistor was made of. It was a fire hazard! the part cost us $270 not including labor. In the middle of a huge rainstorm the driver side window quit working and wouldn't go up, upon leaving the dealership and having the window mechanism replaced, the airbag light on the dash started intermittently chiming and has never stopped. The dealership said the clock spring needs to be replaced at $395. Since I had just had to have the heater core fixed to keep it from dumping all over the carpet, I couldn't afford to fix it or have the A/C compressor clutch which was frozen, replaced either, another $702. I have owned this Jeep since Jan of 2012. Beginning with a new motor I have paid for this vehicle 3 times over due to repairs and problems stemming from the factory and the cheap way it was built.
Two or three times a year the left rear blinker will have to be replaced due to the housing melting the contacts and burning so it stops working. The two back doors will intermittently not unlock with the key remote (very frustrating!) the left back door window will stop going up and down and we are told by the one that repaired it that the wires for all of that is running through the drivers side door hinge from the dash and gets pinched off from being bent! the front end will growl when I make a left turn, I hear a howling from the rear end at speeds of 35 mph and up. When I come to a quick stop and make a sharp turn it sounds and feels like the rear end shifts forward an inch or two. The brakes have always grabbed and jerked like they were warped while coming to a stop. I have owned it for three years and have had to put two water pumps in it. The wiper washers have never worked. The spare tire well use to fill up with water when it rained and one day my husband put a screw in the bottom of the back license plate and it stopped filling up with water! my brand new cd magazine has stopped working and I'm guessing its because of the location of the deck itself. Being right over the rear tire well the vibrations have probably wrecked havoc on the players eye. It seems as though over half of the repairs on this Jeep have cost us at least $1000 each. I could go on for hours and I have receipts for every one of them! now I think I am seeing what looks to be a leak from the plastic gas tank. I want to know why my year of this Jeep, 2000, was skipped over from the recalls?
The contact owns a 2000 Jeep Grand Cherokee. The contact received a notice for NHTSA campaign number:15V115000 (electrical system) and stated that the parts were unavailable for the repair. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified multiple times of the issue and informed the contact that they were uncertain when he parts would become available. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Greenville , NC, USA