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10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
98,235 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2002 Jeep Grand Cherokee Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #21

Feb 142010

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Whilst driving heard a snap and the front driver's seat started to wobble. The metal bracket snapped. This is a 2003 Jeep Grand Cherokee.

- Five Dock, 00, USA

problem #20

Feb 152010

Grand Cherokee

  • 90,000 miles
My 2002 Jeep Cherokee limited front driver seat brackets have broken on all 4 legs where they bolt onto the floor.. I had them welded back and it appeared sturdy until the other day when I went to get into the seat... the left upper front brace broke completely thru. I called cross Jeep in louisville ky, to replace this part... they said I had to pay $331 in advance and couldn't give me a very good date when the order will be filled... he pulled up current orders from Dec 2009 and the eta on their seats was June 2010.. this is a major safety problem.... its like not wearing a seat belt because you are not strapped down to anything...

- Louisville, KY, USA

problem #19

Jan 152010

Grand Cherokee

  • 162,643 miles
Driver side seat totally broke, including the brackets on the bottom, and the right side of the back part of the seat. It is very dangerous, was driving on the freeway when it happened and the seat just snapped. Now I'm having a hard time finding a replacement seat...

- Anaheim, CA, USA

problem #18

Oct 152009

Grand Cherokee

  • 60,000 miles

A D V E R T I S E M E N T S

My 2002 Jeep Grand Cherokee driver's seat breaks from the frame of the vehicle. The seat was rewelded to the frame but then the rails that are attached to the vehicle broke and needed to be replaced. A Jeep dealers' mechanic stated that this was a common problem with this vehicle.

- Westbury, NY, USA

problem #17

Jan 022010

Grand Cherokee

  • 119,000 miles
Driver's side heated seat got extremely hot and has since quit working. Called dealer and Chrysler/Jeep and both say it is not covered under the current recall #J14. I see where there are 17 under the "seat" heading of component and others under the electrical heading. This should be a recall someday and soon.

- Blue Springs, MO, USA

problem #16

Dec 102009

Grand Cherokee

  • 140,000 miles
My drivers seat has broken off of my car offering no support in the event of an accident. The bracket that holds the seat onto the car broke at the base where the bolts hold it onto the car. If just sitting in the seat breaks it how well will this hold up in the event of an accident? getting into an accident at a highway speed could totally break the seat off of the car and offer no help in the event of a crash. In my opinion the seat should never break off of the car. The seat and the seatbelt are the only things offering me support in the event of an accident. I have had older cars before this one with more miles that have never had this problem.

- Framingham , MA, USA

problem #15

Dec 012009

Grand Cherokee

  • 90,000 miles

A D V E R T I S E M E N T S

2001 Jeep Grand Cherokee heated seat failure and fire, the heated seat stopped working on investigation of the cause it was discovered that the carbon fiber element in the seat cushion had failed and burned the surrounding foam and seat cover material.

- Parker, CO, USA

problem #14

Jan 182008

Grand Cherokee

  • 21,222 miles
2002 Jeep Grand Cherokee overland 10 way heated power memory seat. The original seat heater element burnt up in winter of 2006. The mechanic who fixed the car said that there was a noticeable burn marks on the leather underside of the seat cushion. The replacement unit burnt again in 2008. I then decided against paying for the repair again. Now Chrysler has recalled over a 100000 Jeep for seat problem under recall J17. I am told by Chrysler my 2002 is not involved in the recall. I feel if it is not, it should be. Apparently they have a problem also since the original repair was only 100 dollars and when it happened the second time it was over 300 dollars.

- Schuylkill Haven, PA, USA

problem #13

Oct 282009

Grand Cherokee

  • 112,187 miles
2002 Jeep Grand Cherokee driver's seat frame broken in front and back. Original break on the front of the frame needed to be welded back on. Second break is on the front and rear of the frame. Need to replace entire frame.

- Hagerstown, MD, USA

problem #12

Oct 082009

Grand Cherokee

  • 99,685 miles
The contact owns a 2002 Jeep Grand Cherokee. While attempting to enter the vehicle, the driver-side seat shifted out of position without intention. The vehicle was taken to a local body shop, and a mechanic concluded that the seat bracket need to be replaced. No repairs were made to the vehicle. The current and failure mileages were under 99,685.

- Detroit, MI, USA

problem #11

Sep 092009

Grand Cherokee

  • 87,000 miles

A D V E R T I S E M E N T S

My driver side seat on my 2002 Jeep Grand Cherokee is sagging on one side. Checking on-line this is a very common problem where Chrysler designed it poorly and used substandard parts.

- Charlotte, NC, USA

problem #10

Jul 012009

Grand Cherokee

  • 87,500 miles
We purchased a 2002 Jeep Grand Cherokee Laredo on 7/1/09. The driver's side front seat shifts forward and backward depending on the direction of travel, bumps in the road, etc., making it difficult to maintain full control of the vehicle.

- Foster, KY, USA

problem #9

May 202009

Grand Cherokee

  • 139,000 miles
My son's 2002 Jeep Grand Cherokee driver's seat started wobbling and then completely broke loose from the frame. He is 240 lbs and was just driving normally. Over time... the wobbling gradually got worse. The seat completely broke loose as he was accelerating after waiting for a stop light. I removed the seat to see what was wrong and saw that both brackets that are welded to the front rod that runs parallel with the front of the drivers seat were cracked and the front bolt on the door side of the drivers seat ripped right through the flimsy metal bracket on the base of the seat. This structural defect is "life threatening." He almost fell backwards into the back seat. Had there been other cars coming at this intersection, he would not have been able to react. I checked the internet and saw that this seat/structural defect on Jeep goes back to 1999. How can the NHTSA and Jeep/Chrysler ignore this problem for years? this should be a safety recall. Jeep should be held responsible for fixing this problem now. Given all the blogs related to this issue... they sure won't win in court.

- Salem, SC, USA

problem #8

Jan 142009

Grand Cherokee

  • 96,000 miles
Approximately mid January, the driver's side heated seat cushion overheated and caught fire. Luckily turning off the switch extinguished the fire. However it left a couple of inch long burn mark in the leather seat cover. We had been noticing "hot spots" in the heating element, and my wife had placed a fleece hood on the seat to sit on. This also received some melting but saved her from any burns. Discussion with family and friends lead to the discovery of a recall involving Jeep heated seats. I contacted my local dealership and was informed that my vehicle did not fall under the recall guidelines. Recall was for '03 & '04 models, I have a '02. I asked if they would cover the repairs anyway as the problem was the same, they declined. I then contacted Chrysler/Jeep by phone. I received the same response from a representative and the supervisor. When I asked about an appeals process they said I had just been through it by talking to the supervisor. My understanding of the '03/'04 recall is that both driver and passenger seats and seat back heating elements would be replaced due to potential failure. I am concerned that just fixing the "broken part" would leave the possibility of this occurring on the other seat also. I have not replaced this as yet. We are just not using the heated seats. I am in the process of checking on various replacement options and prices such as factory parts, replacement with aftermarket parts, etc. I wonder what options are available besides paying for this repair myself?

- Ishpeming, MI, USA

problem #7

Dec 152008

Grand Cherokee

  • 76,566 miles
Extreme heating of driver's side heated seat with subsequent failure.

- Bainbridge Island, WA, USA

problem #6

Nov 122008

Grand Cherokee

  • 92,000 miles
Heating elements for front heated seats burned foam in both seats. Heating elements no longer function causing an expensive repair. Jeep build date of February 2002. Manufacturers recall F17 starts with date of manufacture of September 2002. Chrysler acknowledges the problem but will not expand the recall dates.

- Sheboygan, WI, USA

problem #5

Mar 152008

Grand Cherokee

  • 76,700 miles
As the purchaser of pre-owned 2002 Jeep gc limited, have experienced front seats heater elements shorting and failure.

- Southfield, MI, USA

problem #4

Jul 102008

Grand Cherokee

  • 94,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While driving at an unknown speed, the seat frame spontaneously failed and allowed the seat to suddenly retract backwards. The failure increased the risk of a crash. The dealer stated that the entire seat frame needed to be replaced at the cost of over $400. He is in the process of having the seats repaired. Secondly, the power windows worked intermittently. The dealer replaced the window regulators. Thirdly, he noticed that fluid from the heater coil leaked into the front passenger side of the vehicle. The manufacturer would not assume any responsibility for the repair because the vehicle exceeded the warranty. The failure and current mileages were 94,000.

- Philadelphia, PA, USA

problem #3

Dec 232005

Grand Cherokee 6-cyl

  • Automatic transmission
  • 101,050 miles
Upon acceleration, the front driver seat broke resulting in severe backward and sideways tilt & rocking. Substantial corrective action was taken to keep control of vehicle. (I copied this complaint from another complainant because it is identical to mine). I had the same problem with my 1999 Grand Cherokee and the manufacturer replaced it under warranty after much negotiation, because the vehicle was out of warranty, calling it a safety issue.

- Driftwood, TX, USA

problem #2

Aug 152002

Grand Cherokee 4WD

  • miles
Drivers seat broke loose from mounting and tilted back on one side.

- Sacramento, CA, USA

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