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10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
98,235 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2002 Jeep Grand Cherokee Owner Comments (Page 1 of 4)

problem #61

Apr 112016

Grand Cherokee

  • 144,000 miles

A D V E R T I S E M E N T S

The power driver's seat retaining brackets have broken and have created a very unsafe driving situation. Researching this breakage online reveals a widespread safety hazard that is not being dealt with by Jeep. A recall should be made due to the high frequency of the breakage of a car's safety features, which I had never encountered before... a driver's seat retaining brackets failing due to insuffieciently strong metal used by the manufacturer.

- San Jose, CA, USA

problem #60

Feb 242016

Grand Cherokee

  • 210,000 miles
Takata recall the seats stopped heating and got really hot in one spot I pulled the seat cover up and it burned a spot in me seat cover and foam underneath where the wire is run thru the seats it is on both the driver side and passenger side seats there is a recall on the heated seats on some models but not on mine but it could have burned me or my kids or could have caught the car on fire.

- Talladega, AL, USA

problem #59

Nov 262009

Grand Cherokee 4WD 6-cyl

  • 105,200 miles
Takata recall, was driving to work on a highway in minot nd, started to smell smoke and something hot smelling, then my right drivers leg was getting hot. I looked down and my drivers seat was smoking underneath. Hurried to stop along the side of road, turned off seat warmer button, then opened the drivers door to clear the smoke and cool under the seat. Reported this to Chrysler, they stated my VIN # was not on the recall list. If it caught fire--it sound be on list by now. This could be very dangerous driving down the highway if the passenger side does the same thing as drivers side did. VIN# [xxx] the campaign # 09V117000 also as of today I have received recalls on airbag and engine fan--called them last year to order in minot--they state they haven't gotten yet. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Minot, ND, USA

problem #58

May 142015

Grand Cherokee

  • 170,000 miles

A D V E R T I S E M E N T S

The seat bracket on the driver side is broken. I researched this and this is a widespread issue with companies actually manufacturing thicker aftermarket brackets due to the demand for the product.

- Hanover , MD, USA

problem #57

Jan 272015

Grand Cherokee

  • 150,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the front passenger's side seat warmer over heated. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign id number: 09V117000 (seats). The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

- Fort Wayne, IN, USA

problem #56

Nov 052014

Grand Cherokee

  • 140,000 miles
Seat warmers on both sides of vehicle became really hot towards the front center portion of the seat. Turned them off and when I got home I removed the leather from the seat and found bare wires that were over heating and burning through the seat cushion and backing on the leather.

- Prattville, AL, USA

problem #55

Jan 072013

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Grand Cherokee. The contact received recall notices for NHTSA campaign numbers: 12V525000 (seats) and 12V527000 (air bags) however, the parts needed for the repair were unavailable. The manufacturer was notified. The contact had not experienced a failure.

- Chicago, IL, USA

problem #54

Jul 012013

Grand Cherokee

  • 130,000 miles
The 1999-2004 Jeep Grand Cherokee seat track has a weak point on the rear scissor assembly. When you start to notice a wobble or click it means one of the tiny connecting pieces has broken. Eventually the other side will also break allowing you to lift the entire seat up.

- Aurora, CO, USA

problem #53

Jan 012014

Grand Cherokee

  • 98,500 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while traveling various speeds, the front passenger seat warmer became extremely hot then failed to function. The vehicle was taken to a private mechanic where it was found that the seat warmer had failed. The vehicle was repaired. The manufacturer was contacted about the failure and informed the contact that the vehicle was not included in NHTSA campaign number 09V117000 (seats). The failure mileage was 98,500.

- Henrietta, OK, USA

problem #52

Mar 172014

Grand Cherokee

  • 135,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the driver's side seat warmer overheated. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was made aware of the failure and stated that the vehicle was not included under NHTSA campaign number: 09V117000 (seats). The vehicle was not repaired. The approximate failure and current mileage was 135,000.

- Cresson, PA, USA

problem #51

Jan 022014

Grand Cherokee 8-cyl

  • 105,000 miles

A D V E R T I S E M E N T S

We were traveling on the highway with the heated seats on and they became extremely hot. I turned them off and stopped to let the seats cool. Later in the day when I tried to use them again they would not work. And have not worked since. I checked the NHTSA site for recalls and I discovered a recall for this problem, NHTSA campaign # 09V1117000/ Chrysler llc recall # J14. When I went to my local Jeep dealer I was informed that my VIN # was not part of the recall even though I was experiencing the exact same problem. I looked on the web site "arfc.org" and discovered there are a large number of Jeep Cherokee owners having the same problem. Many of them had fires and/or burns, yet they are not covered by the recall. Jeep clearly has a problem with their heated seats that needs to be addressed. The recall appears to be only for some repair parts from a previous recall. If Chrysler had to have a recall and install repairs for their heated seats it is obvious their heating elements are problematic and they should extent the recall to cover all Jeep heated seat problems.

- Northborough, MA, USA

problem #50

Jun 072011

Grand Cherokee 8-cyl

  • 80,000 miles
My vehicle is an 02 overland. My driver side heated seats no longer works. One morning it was just dead and passengers are constantly complaining about the intense heat coming from their seat. I have never been informed of this as a faulty unit but now seeing the complaints online I would like to voice my issue and have my seats checked out or disabled. I really appreciate any help you can provide.

- Flowery Branch, GA, USA

problem #49

Feb 032014

Grand Cherokee

  • 155,400 miles
I own a 2002 Jeep Grand Cherokee overland. Recently, I have had problems with my drivers side heated seat. Yesterday, it got extremely hot so I shut if off for fear of a fire or being burnt, and today it is not working at all. Because of this, I am also concerned about the safety of the passenger heated seat. I found out from a dealer that there is a recall on this particular issue, but my VIN number is not covered. I called Chrysler customer care to discuss this, and they said they were unable to help. I feel this is a known issue and my vehicle is displaying the exact symptoms covered in this recall, yet for some unexplainable vehicle it has been excluded. The following is text from the recall: Summary: Chrysler is recalling 102,354 M/Y 2001-2004 Jeep Grand Cherokee vehicles with heated seats and with Chrysler recall no. 06V-197 completed (03-04 M/Y) or seat heater elements service replacement (01-02 my). The front seat electric heater elements could overheat. Consequence: Overheating could potentially cause a fire or injury. Remedy: Dealers will replace the front seat heater elements free of charge. The manufacturer has not yet provided an owner notification schedule. Owners may contact Chrysler at 1-800-853-1403.

- Grand Lake, CO, USA

problem #48

Jan 242012

Grand Cherokee

  • 126,881 miles
TL - the contact owns a 2002 Jeep Grand Cherokee. The contact stated that the driver seat heating element over heated causing a hole to burn through the seat and the drivers jackets. The driver sustained a minor burn as a result of the failure. The vehicle was taken to the dealer. The technician diagnosed that seat heater was found to be burnt and needed to be replaced. The manufacturer was made aware of the failure who sent an engineer to inspect the vehicle. The engineer failed to find a manufacturer defect and stated that the vehicle was not included in recall NHTSA campaign number: 09V117000 (seats). The vehicle was not repaired. The failure mileage was 126,881 and the current mileage was 132,000.

- Caldwell, ID, USA

problem #47

May 012012

Grand Cherokee

  • miles
My power steering went out, the air conditioner quit working, the air bags light will not go off, headlights come on and off when no one is in the vehicle, the electrical sensors are inoperable, and the heated seats get too hot, or not work at all. I have yet to receive any recalls for my 2002 Jeep Grand Cherokee overland. I would like to know why I have not received any recall notices for the problems that have prompted Chrysler to issue recall notices for above issues.

- Winston, OR, USA

problem #46

Jul 072010

Grand Cherokee

  • 60,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the driver and passenger side heated electric seats were overheating abnormally. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was made aware of the failure and stated that the vehicle was not included under NHTSA campaign number: 09V117000 (seats). The vehicle was not repaired. The approximate failure mileage was 60,000 and the current mileage was 82,000.

- Palm Springs , FL, USA

problem #45

Jul 062013

Grand Cherokee 8-cyl

  • 182,000 miles
Driving my children home from New York on the 6th of July 2013, some where on the turnpike my 16 year old daughter complained about the heated seat being to hot. I told her that she should turn it off then, to witch she replied I already did dad but its still hot. She drove the rest of the trip with the seat off. As soon as we could pulled over to take a look at it we did. When we took a look at the effected area it looked like a tennis ball size blister. Just to be safe I had to take her to the er and it was a 2nd degree burn!!

- Bellmawr, NJ, USA

problem #44

Nov 102011

Grand Cherokee 6-cyl

  • 100,000 miles
Hit from behind, rearended, . first impact threw me forward then hit again 2nd impact broke seat back and I fell back flat into backseat.. 2 torn rotator cuffs and shoulder ball and socket damaged due to trying to hold onto wheel and maintain control of car while seat was collapsing.

- Richmond, VA, USA

problem #43

Jan 122013

Grand Cherokee 6-cyl

  • 219,000 miles
The driver's side power seat bracket had broken in two, tipping the seat to the right.

- Culpeper, VA, USA

problem #42

Jul 202012

Grand Cherokee 6-cyl

  • 134,202 miles
The driver's side power seat bracket had broken in two, tipping the seat to the right, making me over-steer very quickly to the right which I had to compensate for in order to avoid running off the road into the ditch. I have since read online that this is a common problem of metal fatigue from under strength rails.

- Germantown, OH, USA

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