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5.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee body / paint problems

body / paint problem

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2002 Jeep Grand Cherokee Owner Comments

problem #3

Jun 012002

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Jeep 2004 and down have water leakage on passenger and driver sides due to A/C. I have spoken with several Jeep owners and they experience the same problem. This can cause mildew and mold (health problems) to build up which also leaves a very ugly smell. The amount of water is ridiculous that when you lift the carpet the water is visible and you need to suction out all the water. Unknown fix to this problem. I have read that the A/C system was poorly built and this problem is existent on 90% of all Jeep Grand Cherokee Laredo. It is not a drain problem from clotting and you can see the water dripping on the outside of the vehicle.

- Brownsville, TX, USA

problem #2

Sep 122003

(reported on)

Grand Cherokee 8-cyl

  • 12,000 miles
After 1200 miles the vehicle began making a noise similar to a "cricket" chirping. The dealer instructed the consumer to wait until the noise became louder so they could pin point where the noise was coming from. The consumer took the vehicle back to the dealer once the noise became louder, but the dealer was unable to determine cause. The problem was a noise that came between 65-75 miles per hour. A new drive shaft was placed in the vehicle, but the noise remained. Chrysler tested the vehicle and stated that the noise was normal. Chrysler also stated that they would no longer pay for any attempts to fix the problem.

- Pawtucket, RI, USA

problem #1

May 062003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 41,000 miles
The luggage rack on the top of my Jeep pulled out. The screws just pulled through the holes. There were no washers or anything of that type to prevent this from occurring. This was done when strapping an item to the top to secure it. This is a potential road hazard. I don't want to be behind the Jeep that has this happen on the road and loses it's load into the road or onto the automobile following. Jeep will not help us in repairing the problem nor do they care about the possible hazard. I spoke to mike at the service desk at Chrysler and he told me that this was not a manufacturing problem and therefore they would do nothing to remedy the situation. When I told him it was a design flaw, he said he didn't care. I plan on contacting the engineering department, if they will allow me, and let them know about the problem. When the screw and casing pulled through, it enlarged the hole and protruded up through the roof top. If one can not tighten a top load on the luggage rack, what is to prevent it from coming off at any time"??" please help us and others with Jeep Grand Cherokee's to prevent a future accident due to top mounted loads from coming off.

- N. Richland Hills, TX, USA

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