Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

3.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
37,830 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee miscellaneous problems

miscellaneous problem

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2002 Jeep Grand Cherokee Owner Comments

problem #12

Jul 272016

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Contacted local Jeep dealer, every time they put me off saying it is not apart of the recall and will not fix my problem. Makes twice they have done so.

- Williamsburg, KY, USA

problem #11

Aug 252015

Grand Cherokee

  • miles
Last week I received a mailer for the N47 customer satisfaction notification. It advised that my best option for complying with the program would be calling the customer care hotline. I have tried many times, at various times during the day. The response has varied from "no answer" to a recording of "we are experiencing long wait times", followed by no answer. The vru also advised registering online @ myjeepauto.com. Good luck with that - only a page of Jeep ads and current incentives appears. The mailer advises that parts will be available Sept. 15. why not advise as to when the customer care hotline, or website, will also be active - and responsive?

- Elkton, MD, USA

problem #10

Jul 272015

Grand Cherokee

  • miles
I have never been notified on any of the recalls on this Jeep after looking at recalls airbags can deploy when driving then see in the recall this evening on the news.

- Searcy , AR, USA

problem #9

Jan 042015

Grand Cherokee

  • 80,000 miles

A D V E R T I S E M E N T S

Airbag system(orc module I have been trying to get recalls on my Jeep Grand Cherokee done ive dealt with the dealerships & Chrysler with no result. I started recording calls& have set up a whole file just for transactions & correspondence regarding my cars recalls.I'm disabled & need my car since Jan it has been in my garage. I couldn't believe my ears when I heard Chrysler rep admit what they were doing to "get out of replacing recall parts" rendering my car useless I also read my car manual & it advised go straight to service, continuing to drive could result in accident or death with this warning. I called service told me to ignore was no recall open. Jump ahead months showed recall but referred me to Chrysler for part! I continued my battle & realized what was really going on & the rep. I spoke to confirmed what I thought was going on. He said he was so ashamed to be working for a company that would do this & repeatedly apologized as if to not be overheard.I can't fight Chrysler alone.when I call for an appointment at service dealership the say part not in check with Chrysler.I have a car that is a death trap sounds like they are waiting on older model cars to be traded in or got rid of so Chrysler wont have to pay for recall parts! he said "your exactly right about that I feel so bad its not right & I really want to help people but I can only say what they tell us.he offered to email about my disability & maybe expedite me the part but stated it probably wouldn't help.they are holding out forcing people to drive unsafe cars or get rid of them in my case the airbag warning light is left on & will stay on until the defect is repaired. Who would buy a car with the airbag warning light on & not be able to fix it! I need to get inspection and tags due or insurance will lapse.I hope you can help, best regards

- Cleburne, TX, USA

problem #8

Feb 122014

Grand Cherokee

  • 81,000 miles
Freedom Chrysler/Jeep, lexington, ky could not provide a timely scheduling to fix the issue per the recall notice. I spoke with [xxx], service department who told me I would have to bring the vehicle in for an evaluation (not needed per notice and later conversation with chrsyler group recall assistance center. [xxx] told me not all vehicle needed to be fixed and that is the reason for evaluation, also not true per recall center. Asked [xxx] to spoke to the manager, he forwarded my call. Service manager had a little more knowledge about the recall, I thought until he told me it would be two months until they could schedule an appointment. Reason cited was the Chrysler were not providing the parts, also not true. He told me he would call back with an appointment date, that was several hours ago. I called the Chrysler group recall assistance center and they were great. Help me schedule an appointment with another dealership. My complaint is about freedom Chrysler/Jeep in lexington for providing false information about the recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lexington, KY, USA

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problem #7

Jan 012013

Grand Cherokee

  • 120,000 miles
Notice of problem from Chrysler, some eight months ago and correction still not performed.

- Naperville, IL, USA

problem #6

Apr 222008

Grand Cherokee

  • 58,000 miles

A D V E R T I S E M E N T S

In March, 2005, with 59,000 miles, my 2002 Jeep Grand Cherokee overland, which I purchased new in August 2002, needed a new rear differential. A replacement was also needed at 80,000 (July 2006), 86,000 (March 2007), and 98,000 (April 2008). As of this writing, the dealer has had the vehicle for over 3 weeks. In replacing first the bearings, then the gears, and then the "entire rear end", they have been unable to solve the problem. Attempts to contact Chrysler have been unsuccessful. No one at the 800 numbers can offer any solutions. I have an extended warranty, so the repairs have been covered, minus my $100 deductible. But, I don't think the number of repairs is questionable. I've found a number of sites with other individuals reporting the same problem on this particular body style/model. Perhaps there is a wide spread problem..

- Mount Arlington, NJ, USA

problem #5

May 152003

Grand Cherokee

  • Automatic transmission
  • 55,000 miles
The luggage rack on the top of the vehicle pulled out. The screws and the crush nut below pulled right through the hole for the screw. This was done as we were tightening a strap to hold on 2 pvc pipes on the top. The only way one can secure anything on the top is to strap it to the side rails. When the dealership said neither they nor Chrysler would help with the repair costs, I contacted customer service with Chrysler. The person I spoke to there was michael. He told me straight out that they did not care. When I told them it could come off or lose it's load on the road putting people at risk. He said the company did not care and would not help fix the problem to prevent it from happening again. This should have been a very simple fix, simply put a washer on top of the crush nut they use and the backing piece becomes too large to pull through the hole and thus gives the top a more secure footing and support. The company, however, does not want to fix the problem. They only want to put it back the way it was. It still is a hazard to anyone following if the rail comes loose and loses its load in transit. Not to mention that the load is lost too. I don't want to be behind the Jeep that loses the luggage this summer. When I spoke to the body shop person about the situation, he told me that...yes, Jeep advertises the top rail as a luggage rack but that it really isn't designed to be used as one. What kind of a deal is that" one person at the dealership told me that it was designed for downward pressure only. That is all well and good for putting weight on the rails, but how does one strap down the cargo to keep it up there without strapping it down using the side rails? I just can't get over the fact that no one seems to care that this can potentially kill someone! why not just repair it to not do that anymore? why not just stop manufacturing it that way in the first place?" the factory people said it was not a faulty manufacturing flaw.

- N. Richland Hills, TX, USA

problem #4

Nov 152002

Grand Cherokee

  • Automatic transmission
  • 14,000 miles
Rotor needs replacing every 7 months. Improper rotor was put on the vehicle to start with. I can pay to have the proper one put on now. The Cherokee shakes all over when you apply the brakes and is more difficult to stop. I have had a different rotor put on twice and Chrysler will not repair it again.

- Dunedin, FL, USA

problem #3

Jul 082002

Grand Cherokee 4WD

  • Automatic transmission
  • 43,958 miles
Pulsation in the brakes, rotors warped, calipers replaced, suspension arm replaced, erroneous emissions/engine warning lights, erroneous tire pressure warning light.

- Pittsburgh, PA, USA

problem #2

Jan 012003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 2,000 miles
Purchased November 2001, had two recalls for fuel system within two months, dealer told me there was previous recall fixed before I purchased. Engine safety warning light has come on and stayed on several days on seven (7) separate occasions. Dealer claims not to worry cannot figure out why. Plus seat heater went out and had to be replaced, interior heater stopped working except defrost. I believe they are all related and is why the engine safety warning light keeps coming on. Also to note--vehicle sways back and forth over small bumps, like riding a small boat in rough water.

- Mount Vernon, WA, USA

problem #1

Jan 112002

Grand Cherokee

  • miles
Engine check light comes on, and vehicle will lose all power. Contacted dealer. They replaced many parts, but could not solve problem. Problem kept reoccurring.

- Forest Port, NY, USA

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