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7.7

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,840 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee steering problems

steering problem

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2002 Jeep Grand Cherokee Owner Comments

problem #5

Feb 202008

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

Power steering pump has failed for the 4th time in last year. Have now learned this is a known problem by Chrysler and is due to poor design that has the power steering pump driving an auxiliary cooling fan. Results in loss of power steering and extremely reduced drivable.

- Owensboro, KY, USA

problem #4

Oct 142005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 25,000 miles
This is my 4th Jeep. Here is a little background on this issue. I purchased a 2002 Jeep Grand Cherokee, the overland edition. The dealership pushed buying a used certified Jeep vehicle! they mentioned the extended warranty that would take care of any issues that the Jeep had during the last years of my ownership. I went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used Jeep facility! the warranty: As mentioned I purchased the warranty sold by Jeep at the local dealership. The service agreement that was sold by the dealership went bankrupt! gary miller Chrysler Jeep Isuzu located in erie, pa sold this to me. My 1st issue was when I decided to take the vehicle in because of a vibration while driving. I was made aware that the company was bankrupt when tying to call and find out what information will be needed when I go to the local Jeep dealership in Kansas City. Furthermore I mentioned to the Jeep dealership that pushed the contract that I am wiling to purchase the best contract to make sure I do not have an issue with my new vehicle in the future. The constant issues: I have now taken in my Jeep for 6 visits! I have only included some of the payments (see the additional paperwork) but you can see a trend here. This Jeep had been nothing but a problem since I purchased the vehicle! I am now stuck replacing the steering pump for the 2nd time! I have to pay for the replacement and live without a vehicle. I am out several thousand dollars and still have to take this vehicle (that Jeep pushed on me) to the service shop about every 6 months. I just started driving my vehicle from the last service repair (I am getting very familiar to the local Jeep dealerships) and still the item is not fixed and my Jeep is leaking oil all over our company driveway. This vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract.

- Terre Haute, IN, USA

problem #3

Nov 292004

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
When turning left, and left only, I hear a squealing sound in my 2002 Jeep Grand Cherokee. The noise does not occur initially, but only after the engine has been running for a little while. It sounds a lot like a belt squeal. I took it to the dealer 3 times, and they always say there is nothing wrong, but I know that not all Jeep make this noise. Even slightly turning the wheel will cause the noise. The dealer suggested a power steering hose, but then said that wasn't the problem. No changes have been made. Squeal gets louder the longer the engine runs.

- San Diego, CA, USA

problem #2

Nov 102003

Grand Cherokee 6-cyl

  • Automatic transmission
  • 4,100 miles
While driving at 65 mph engine failed. As a result, power steering and brakes malfunctioned. Took vehicle to mechanic but they couldn't find anything wrong. Two hundred miles later, the same thing, nothing was found. At 6133 miles it happened again. Consumer took vehicle to another mechanic. Three different mechanics and no one could find anything. Problem still exist.

- Elmhurst, IL, USA

problem #1

Jul 042002

Grand Cherokee 6-cyl

  • Automatic transmission
  • 100 miles
Our vehicle has a growling noise in the steering system. This occurs occasionally when turning the wheels to the right, whether driving forward or backwards. Dealer 1 took the car for a day an reported that parts would have to be ordered. They would call when parts arrived. After several fruitless attempt to determine if parts had arrived, car was taken to dealer 2 whose service manager immediately recognized the symptoms and replaced the power steering hoses and valves. On the second visit, nothing was corrected as dealer 2 checked the steering wheel area valves and bearings. Dealer 2 said that Jeep engineers are aware of the problem and expect to have a fix in a month or two. First purchased in June 2002 and noticed within one week. Noise continues to be present. Is there a steering and control issue looming on the horizon?.

- Arlington, TX, USA

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