Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Typical Repair Cost:
Average Mileage:
72,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2004 Jeep Grand Cherokee AC / heater problems

AC / heater problem

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2004 Jeep Grand Cherokee Owner Comments

problem #1

Sep 172012

Grand Cherokee V8

  • Automatic transmission
  • 72,000 miles


I own a 2004 Jeep Grand Cherokee with a V8 engine, which was about $35K new. A small control board, a wiring harness, and some plastic doors in the environment control system failed. Apparently for a number of model years this was a common problem. The replacement of these parts required the removal of the dashboard. Labor was the majority of the $1400 repair. Being aware of the faulty design, Jeep designed a new wiring harness.

The new harness impedes air flow. The end result is that the expensive repair that Jeep offers provides inadequate air flow for both heating and air conditioning. I now have a 10 year old car with less than 80K on it that is barely usable in the winter and summer even after spending a lot in repairs. And there is no possibility of remedy.

Jeep offers no solution (the customer service rep at Jeep suggested I might be able to find an old wiring harness that will probably fail and spend another $1000 in labor to substitute it) and their customer support line can provide no way to contact a decision maker to register my concerns. The attitude that they presented (in less direct language): “You bought it and it is now out of warranty – tough luck! We are not interested in your concerns and we are not open to having a manager discuss design concerns with you.” I would like to add that having dealt with Toyota for my wife’s car, Toyota is a breath of fresh air – both in words and actions they let you know that they care.

Jeep dropped the ball in the following: • their original design • their attempt to deal with the poor original design • their ability to deal with customers

Bottom line: I now have direct experience that shows why Jeep has a bad reputation. I will never buy another Jeep and probably not any Chrysler product. I recommend that no one invest in Jeep products (they apparently do not respect their product or their customers).

- , Sedona, AZ, USA

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