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10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
77,393 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee steering problems

steering problem

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2004 Jeep Grand Cherokee Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #24

Sep 212012

Grand Cherokee 6-cyl

  • 145,669 miles

A D V E R T I S E M E N T S

While turning left on a highway lost the ability to continue turning left. Barely avoided oncoming traffic. Had vehicle towed to garage. Found that the steering gear box had failed.

- Terre Haute, IN, USA

problem #23

Mar 152012

Grand Cherokee

  • 70,000 miles
The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 25 mph and making a left turn, the steering wheel became stiff and difficult to maneuver. The contact also heard an abnormal grinding noise coming from the vehicle. The vehicle was taken to the dealer for diagnostics where the technician advised that the steering gear assembly would have to be replaced. The contact referenced NHTSA campaign id number: 03V079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 70,000.

- Eden Prairie, MN, USA

problem #22

Aug 052009

Grand Cherokee

  • 60,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving 45 mph over a road bump, the vehicle started to jerk violently. The contact mentioned that the failure recurred several times. The vehicle was taken to a local mechanic who was unable to diagnose the failure. The manufacturer was not made aware of the failure and the vehicle was not repaired. The failure mileage was 60,000 and the current mileage was 120,000.

- Lake In The Hills, IL, USA

problem #21

Mar 192012

Grand Cherokee

  • 137,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 10 mph, the contact attempted a left turn when the steering wheel became extremely difficult to maneuver. The contact applied the brakes to stop the vehicle. The vehicle regained power steering after the contact restarted the vehicle. The vehicle was not taken to the dealer for diagnostics. The contact referenced NHTSA campaign id number: 03V079000 (steering:gear box other than rack and pinion) but was advised by the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 137,000.

- Montebello, CA, USA

problem #20

Dec 162011

Grand Cherokee 4WD 8-cyl

  • 124,000 miles
Steering losing power when turning right, accompanied by a whine and sounds of pressure loss. No leaks in power steering pressure hoses, no leaks in gear box (gear box was dry), no leaks in any other relevant parts within the steering system. Problem was investigated by aaa and pepboys. Power steering pump replaced and flushed on 6-Jan-12. The loss of power steering problem is still persisting, and is worse now with a new pump and clean pump system. Pepboys national research indicates that the problem is within the gearbox, spacer clip moving out of position when turning right cutting off power to the steering system, and moving back into position when turning left restoring power to the steering system. Chrysler has a tsb reported March 4, 2003 for this exact failure. Chrysler claims this vehicle's VIN is not included in the manufacturer's tsb, NHTSA campaign number: 03V079000. Case has been opened with Chrysler - case #: 21743619. I cannot steer this vehicle at all without the assist of power steering. Extremely concerned with the potential danger of losing power steering while driving causing a crash, flipping, and potential serious injuries or death.

- Cary, NC, USA

problem #19

Dec 082008

Grand Cherokee

  • 60,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the steering wheel would become extremely stiff when attempting a left turn. The dealer was notified who advised the contact that the vehicle was not included in the recall associated with NHTSA campaign id number: 03V079000 (steering: Gear box -other than rack and pinion). The manufacturer was not notified of the failure. The failure mileage was 60,000 and the current mileage was 100,000.

- Woodstock, MD, USA

problem #18

May 042011

Grand Cherokee

  • 106,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 35 mph, the contact noticed that the steering wheel became extremely difficult to maneuver. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic advised that the gear box would have to be replaced. The contact referenced NHTSA campaign id number: 03V079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the VIN was not included in the recall. The approximate failure mileage was 106,000.

- Felton, PA, USA

problem #17

Sep 192011

Grand Cherokee

  • 115,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while making a left turn, the wheel refused did not respond. The dealer and manufacturer advised the contact of NHTSA campaign id number: 03V079000 (steering:gear box (other than rack and pinion), but advised that the VIN was not included in the recall. The vehicle was not repaired. The failure and current mileage was 115,000.

- Epping, NH, USA

problem #16

May 182011

Grand Cherokee 4WD 8-cyl

  • 52,000 miles
Increased steering effort, steering stuttering/binding- steering is difficult when turning at low speed- occurs all the time. Replaced power steering gear, rebuilt 278414/natl[R].

- Bay Head, NJ, USA

problem #15

Dec 242008

Grand Cherokee

  • 75,500 miles
When I drive my car and I start to brake at in the speed range of 20mph to 65mph, my brake pedal starts to vibrate and my steering wheel starts to shake uncontrollably, I have to start pumping the brakes for the steering wheel to become nearly moderately controllable. I have been reading online that many people with the same year Jeep Grand Cherokee have been having the same problem. Even with earlier models. Why hasn't there been a recall on this yet, there is something obviously wrong with the brake or steering system.

- Brookfield, CT, USA

problem #14

Sep 202005

Grand Cherokee

  • 8,179 miles

A D V E R T I S E M E N T S

2004 Jeep Grand Cherokee/4D 4X2. Vehicle has pulled to the right since purchase. Have had alignments, toe setting to manuf. Specs. Both outer tie rod ends busted, had replaced, and alignment. This vehicle is unsafe to drive and the 6/60 maximum care plan has ended. The vehicle has 40,586 miles on it. I wrote and asked daimlerchyrysler to fix it. They never did respond. I do not know if it is a steering drift problem, all I know is that no one has been able to fix this unsafe pulling to the right.

- Tekoa, WA, USA

problem #13

Jan 152010

Grand Cherokee

  • 98,000 miles
I own a Jeep Grand Cherokee 2004--the problem I am having is with the steering. It is very hard to steer to the right the wheel locks and I cannot turn. I took the Jeep to hayes Chrysler Dodge Jeep and was told I needed a power steering pump and pressure line and a power steering gear box. The total quote is $1601--I could not afford that so I took it to midas and they advised me there was a recall on this part and Jeep should replace the part free of charge. I pulled the recall notice and it does state to take the vehicle to the dealer and it would be replaced. I was told by the dealer and also Chrysler that my vn # was not on the recall list....I am very upset because my vehicle is doing the same thing as stated in the recall but since my VIN number is not listed they cannot do anything. Please advise me what ic an do at this point. When I first purchased the vehicle I took it back the same month and told them something was wrong with the steering I do have documentation. I also took it back a 2nd time and they told me they could not find anything.

- Lawrenceville, GA, USA

problem #12

Aug 172009

Grand Cherokee

  • 52,000 miles
Whenever the contact makes a slow left hand turn the vehicle makes a growning sound and a rubbing sensation can be felt in the steering wheel. The vehicle was taken to the dealership where the contact was informed that the problem could not be reproduced. The contact did not notice any differences beforehand, current and failure mileage is 52000. Bml

- Lake Hophecong, NJ, USA

problem #11

Sep 112008

Grand Cherokee

  • 62,000 miles
After losing power steering vehicle collided with a guard rail. Air bags failed to deploy in the frontal/side collision prior to a head on collision into a median/ditch and a roll over in a 2004 Jeep Grand Cherokee. Vehicle was totaled so nothing was done to repair. Consequences were a totaled vehicle, loss of personal property and severe bodily damage to driver resulting in brain contusions and hematomas, a 7 in gash on forehead and neck surgery to correct two disc that were crushing spinal cord into a "Z" shape>

- Alpharetta, GA, USA

problem #10

Mar 042008

Grand Cherokee

  • miles
There is a problem in the power steering. It is very difficult to turn left. There has been a recall on the steering box on some Jeep Cherokee but this does not include mine. This is a safety problem. It is in the steering gear box -improperly formed spacer clip. I feel that there should be a recall for this problem on my Jeep also.

- Strawberry, AR, USA

problem #9

Apr 212004

Grand Cherokee

  • 20 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the ABS would not lock or "grip" as quickly as it should. The failure caused difficulty when braking. She also noticed that there was a "gliding" effect when driving 40 mph and attempting to brake. Furthermore, she experienced difficulty turning the steering wheel. As a result, she made wide turns due to the amount of effort she had to put into turning the wheel. She took the vehicle to the dealer and they checked the brakes. The dealer changed the brake pads and stated that everything was fine. The second time the contact took the vehicle to the dealer for the ABS failure she was informed again that everything was fine. The vehicle has not been inspected for the steering failure. The current mileage was approximately 43,000 and failure mileage was approximately 20.

- Central Islip, NY, USA

problem #8

Jun 042008

Grand Cherokee

  • 40,000 miles
The contact owns a 2004 Jeep Grand Cherokee. When the contact turned the steering wheel to the left at 10 mph, she would hear a dragging noise and the steering wheel would become difficult to maneuver. The failure did not occur when the wheel was turned to the right. The dealer stated that her VIN was excluded from NHTSA campaign id number 03V079000 (steering:gear box (other than rack and pinion)). The current and failure mileages were approximately 40,000.

- Assonet, MA, USA

problem #7

Apr 092007

Grand Cherokee 8-cyl

  • Automatic transmission
  • miles
I am having a problem with the steering, brakes, and the heat vent. When turning left or right, it makes this awful noise. When applying the brakes, the steering wheel and the front end begins to shake. I took the vehicle to get the brakes changed and they said the pads look fine. When I had the heater on, it was blowing cold air on the passenger side.

- Barberton, OH, USA

problem #6

Dec 082006

Grand Cherokee 8-cyl

  • Automatic transmission
  • 43,000 miles
: the contact stated while driving various speeds, there was a clicking noise coming from the steering wheel. The vehicle was inspected by a dealer, who determined the steering wheel was loose along the column and needed to be tightened. After the initial tightening of the steering wheel, a loud, popping noise was heard while driving various speeds. The vehicle was inspected by a dealer who determined the tilt wheel knob needed to be replaced. Afterwards, the problem persisted, and the dealer determined the steering wheel needed to be tightened again, and due to the looseness it caused the front driver side airbag to fail which would also needed to be replaced. The manufacturer was alerted. Updated 01/10/07.

- Bedford, TX, USA

problem #5

Oct 082004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 1,646 miles
Have a whistling noise in steering and dealer have tried 6 times to fix including replacing steering box. Now vehicle makes whistling noise and a knocking noise in the steering area. 3 of 6 dealers say that it cant be repaired and that it is not normal but cant get Chrysler to respond. This is a lease vehicle and I want out of vehicle but have to have transportation due to my job. I am afraid something will happen to the steering one day while traveling. The vehicle has been into the dealer(s) 25 times and out of service at least 45+ days. They have replaced power steering pump 2xs, L windshield, sealed another windshield, drained power steering lines twice and replaced steering box. I leased vehicle in 9/04, with first repair attempt in 10/04 and have over 25 times in shop since last 2 years. Help me get out of this lease vehicle?

- Sanford, FL, USA

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