This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number 14V154000 (service brake, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns as 2013 Jeep Grand Cherokee. The contact stated NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded the reasonable amount of time for repair. The dealer stated the parts were not available and placed the contact on a waiting list. The manufacturer stated that they only send one or two repair kits per week to the dealer and declined to provide an estimated time frame for repair. There were no failures at this time.
The contact owns a 2013 Jeep Cherokee. The contact stated while traveling 15 mph, the brakes were applied and the vehicle failed to stop. The vehicle veered to the right and the contact crashed into a tree branch. There were no warning lights illuminated when the failure occurred. The air bags did not deploy. The front passengers side bumper was damaged but there were no persons injured. The vehicle was driven and parked at the contact's residence. A police report was not filed. The manufacturer was not notified of the failure. The failure was not diagnosed by the dealer or manufacturer. The bumper was repaired. The failure mileage was 14,000. The current mileage was 15,200.
Tried to schedule an appointment to have the recall parts fixed with my dealer and was told they only get two parts per week and it would be more than a month before being able to get to it. I was put on a list with no idea of how long it would be. Doesn't seem to be much of a sense of urgency with this service center.
Safety recall notice regarding default in brakes received, contact huffines Jeep for service and was advised that it will be weeks or months before repair can be completed as Chrysler does not have the parts manufactured.
- Farmers Branch, TX, USA
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The contact owns a 2013 Jeep Cherokee.the contact received a notification for recall NHTSA campaign id number 14V15400 (service brakes, service brakes, hydraulic). However, the part was unavailable to do the repairs. The manufacturer was made aware of the problem. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 14V154000 (service brakes, service brakes, hydraulic) however, the contact was not able to have the vehicle repaired under the recall because the part needed was unavailable. The manufacturer was not made aware of the problem. The contact had not experienced a failure..... updated 08/05/14 the consumer stated the vehicle has been repaired. Updated 08/18/2014
I am just trying to file a complaint against northwest Chrysler Jeep Dodge in houston tx per instructions on my recall notice for the brake booster. They are a horrible service facility and I have tried to book an appt and they are all backed up, supposedly all year per the person I talked to. How is this possible"?" guess they do not want to help me. There phone no is 855-2665082.
2013 Jeep Grand Cherokee was at banking drive through when it accelerated suddenly. Breaks would not stop the car as it accelerated and traveled approximately 500 feet across three lanes of traffic. Finally came to a stop when it was pushed into neutral. Dealer towed and service department ran test for codes. None were found. Service test drove the car for several miles and determined that vehicle was performing as designed. Chrysler sent an independent investigator and they determined no codes and vehicle performing as designed. Just be aware that something happened. Car accelerated and brakes would not work.
This is the 6+ time this has happened but this was the worst time, yet. While traveling on the highway @60-70mph, I stepped on the brake pedal and it was frozen solid... would not move an inch... I had no brakes. I took my foot of the brake, reapplied pressure to the brake pedal and still nothing. I tried applying pressure a third time and my brakes worked. I took the car to the dealer where I bought it and they said they cannot find a problem. I called Jeep and they said to talk to the dealer again.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 60 mph with the cruise control activated and the brakes engaged independently. The contact applied the brake pedal to disengage the cruise control and the vehicle began to operate normally. The vehicle was taken was taken to an authorized dealer for a diagnosis. The technician was unable to detect a trouble code. The manufacturer was notified of the failure. The approximate failure mileage was 6,500.
While parking in a parking lot with my foot on the brake pedal, the engine RPM's surged and I had to apply extremely hard force on the brake pedal and shift into neutral to stop after traveling 10 to 15 feet. This happened again and I took the Jeep to yark service in toledo oh. They ran a diagnosis and could not find any codes. My wife took the Jeep and while parking had the same problem. Before she could stop the vehicle ran into a post and sustained damage. I called Jeep customer service and reported it as a safety problem on Aug 31. I was told to take it back to the service dept. They said nothing could be done at that time. I took it back the next week and the service manager was not available.
Lost all power while driving on highway on Friday of memorial day weekend. Lost brakes and steering too. Luckily was able to coast to a stop on the shoulder. Tried to restart multiple times, and starter just whirred over and over and over. I couldn't even do anything to stop it from attempting to start. It would ultimately give up. Roadside assistance sent a tow. The next day at the dealership it started, but it's still there for the long holiday weekend. Luckily I wasn't towing my travel trailer. I'm afraid to drive it as I've read of many instances similar to this recurring many times.
The contact owns a 2013 Jeep Grand Cherokee limited. The contact stated that while making a right turn the steering failed and the brakes failed to stop the vehicle. This caused the contact to have a head on collision with a tree. The contact received chest injuries from the air bag deploying and an injury to the shoulder. The vehicle was towed from the scene of the accident and was scheduled to be inspected. The failure and current mileages were 2,600.
On March 18, 2013 I was in my parking garage at the hospital I work at and I was only going about 1mph when I went to press the brakes it wouldn't stop at all I ran right into the gate that opens the exit for me to get out and damage my front end, I took my truck to the dealership and they told me it needed a new vacuum pump and they kept it 11 days to repair the damage. I barley had my car a month and on April 24, 2013 they same accident happen I tried to brake leaving work and it was no pressure at all it wouldn't stop I ran right into the pole and my whole front bumper was damaged once again. My truck is currently at the dealership now and they claim nothing is wrong with the brakes and I am responsible for the damages for the car. Something is wrong with this truck brakes and I need someone to really look into this.
I was backing my Jeep Grand Cherokee 2013 with 2410 miles down my driveway slight slant in reverse and the Jeep wouldn't stop when I applied the brakes. Scary as heck. I pumped the brakes and pressed as hard as I could but it seemed the Jeep just kept running and moving ignoring the brakes I was pushing. Finally 60 feet later after pumping hard the car stopped in the middle of the street. I could have have killed someone or been injured my self. For a few seconds there in reverse I had no control of my Jeep. Scary. The Jeep ignored the brake pedal and kept going.
I have had this issue occur a few times on the highway. The speeds are generally between 40-60 mph. When I put my foot on the brake, it is as though it is locked or frozen. Each time it has begun to work after a few times releasing my foot from the brake, but it is worrisome. I became more worried when I noticed that a couple of other people have reported the same issue. It certainly does not happen all the time, but that it happens at all is concerning when we are talking about braking at highway speed.
On 4 separate times I attempted to slow the vehicle on the highway, applied the brake pedal and the pedal was locked/frozen. I brought the vehicle to the dealer I bought it from, they didn't find a problem gave me the car back. I called Jeep they told me to bring it to another dealer, I did. I left the car there 10 days they told me they could not replicate the problem so there was nothing they could do or Jeep/Chrysler could do. I drove the car home from the dealer and the exact problem happened 20 minutes after leaving there. I will not drive this car anymore.. the braking system is defective. I had two other people test drive the car and they experienced the same issue.
A D V E R T I S E M E N T S
- Staten Island, NY, USA