This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 4wheel drive, check engine light and traction control light came on and the vehicle became unresponsive. Vehicle would not register it was in park or turn off. Had to pull off the side of the road as I was almost hit several times. Sounds like the tcu may be an issue.
The car has issues starting up and when you try to start the car the brake become stiff and the car will not start but will crank. Also as I was driving the car cuts off without warning or when I stop at the red light the car just cuts off and I have to put it in park turn the car off and wait and restart after 5 minutes and it starts with no issues
My 2013 Jeep Grand Cherokee overland started to smoking from the alternator and burned up almost catching fire. There was a recall that they only looked at the alternator never replacing it. I want to know more about this recall, I want to be contacted in regards to this faulty part that almost caught my Jeep on fire. I feel this part should have been replaced. The Jeep was running stationary when it started whistling and making a bad noice. Once I started to drive it to auto zone it got worse and started smoking, making a loud whistling sound and choking like it was going to die. When I pulled into auto zone it was smoking bad, smelt electric burning and it was all coming from the alternator. I had to have it towed 60 miles back home and another 12 miles to the dealership that next Monday morning because this happened on a Sunday when everything was closed. If it's a recall I want it replaced, tow paid for and the time it's been out of commission.
The damages directly caused by the alternator recall directly related to my 2013 Jeep Grand Cherokee are being declined to be covered by dealership in a vacaville California. They are wanting to charge me $1000 for damages to my vehicle that were caused by alternator issue.
Vehicle was started and transmission placed in drive, then driven onto a city street accompanied by an unusual whining noise, lurching, and impaired acceleration. Vehicle was limped into a parking lot, placed in park and shut off again, after which it would no longer crank. Vehicle was towed to dealership where initially the starter was replaced. After starting the vehicle, the technician reported sparks and a strong burning smell from the alternator, which he declared unsafe to drive. The alternator was then replaced, after which the powertrain control module or PCM was also found to have failed and was replaced. The primary cause of the problem here is unclear, but the safety concern stems from the shorting alternator making the vehicle unsafe to drive. It seems likely that had the driver been unable to immediately pull over, the vehicle could have caught fire and/or completely shut down in traffic. As other, similar vehicles from this manufacturer have been recalled for weak alternator diodes failing catastrophically (P60 / NHTSA 14V-634), it seems reasonable to investigate whether this hazard exists in this and other similar vehicles also.
- Lincoln, NE, USA
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The contact owns a 2013 grand Jeep Cherokee. The contact stated that the power train control module and alternator failed. The contact stated that the vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The contact did not receive any recall letters. The vehicle was towed to ganley Chrysler Dodge Jeep Ram (310 broadway ave, bedford, oh 44146, (440) 232-2121) where it was diagnosed that the battery caused the failures. The dealer wanted to charge the contact for both repairs. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 119,000.
Check engine light would come on intermittently the last 5 months. Took to the dealership and auto zone for a code reader a few times and they were unable to pinpoint the exact problem because the engine light would disappear or multiple codes would appear. The vehicle would at times seem to lose power especially going up hill whether it was on a city street or highway. I finally was able to get a true diagnostic test done on 6/15/19 when the engine light was still showing on my dashboard. They code reader gave P0128 so I ended up having to get my thermostat gauge replaced and total repairs with diagnostic were $309.15. I found it frustrating and unsafe that for 5 months the engine light would intermittently appear. After a trip out of town and drove a total of close to 1200 miles, the light stayed on. At this point, it is when I decided to take it in to the dealership before the engine light disappeared. I also noticed that the seatbelt warning light would not always alert if a passenger did not have theirs on. I tried to go back and select the seatbelt problem selection, but it would not allow me to.
The vehicle has stopped dead on at least 8 occasions over the last year. The car is running and moving but suddenly stops. No lights no motor noise no ability to steer off the road. It seems to occur at city speeds and streets never on a highway nothing has showed up on diagnostics and no one seems to be able to fix it. I am afraid to drive it. The Jeep dealership says there is nothing wrong on diagnostics so there is nothing to fix. The dealerships head mechanic is not returning calls. I was researching and found that there may have been a recall on this issue with the same make and model including 2011 to 2014. Mine is 2013. The dealership will not speak to this issue. I do not know what a takayuki recall is, I gave the last date this happend.
I've been told that in the 2013 Jeep Grand Cherokee's are known to have computer problems! my computer was just replaced 2 years ago and when I went to get my car serviced (oil change), I was told that the check engine light is reading codes that would suggest my computer is going out again.
Vehicle is stationary and not on. When I sit in the vehicle and put my foot on the brake to press the start button the vehicle only half cranks and the electric only turns on. It takes a few tries after turning power off and opening the door until it will actually start fully.
Intermittent no start, extended crank. Once started, vehicle runs fine. Issue began right after recall R09 performed at 43,574 miles. Issue seemed to be resolved but repeated at 47,985 miles. Dealer stated that win module needed replacing at a cost of $180. Repairs were completed. Issue has now returned at 69,000 miles. Taking vehicle in for service on 2/13/19.
Directional signals not working interior lights not working radio not working check engine light on ABS warning light on all happened at once when starting car in subfreezing temperatures (2 deg).
Push start failed to turn on and off. Car stalled when going from remote start to start. Windshield wipers would not turn off even with car off and key removed from vehicle. Display of mph and menu disappeared.
While driving to work one night my Jeep started making a whining sound. I thought it was the heater since it was 12 degrees outside that night. I leave for work, get about 6 miles down the road and my Jeep starts failing. Warning lights, battery, traction control, wipers slowly go across the windshield, lights dimming. I got to a safe spot to pull over but in the process of stopping my vehicle lost all functionaloty (no breaks, power steering, lights, all electronics gone) and couldnt stop. It finally stops and I'm left with a completely dead vehicle. 12am in freezing weather while 5 months pregnant. When my boyfriend arrived to get me, he noticed a strong burning smell coming from under the hood. At this time the vehicle had sat barely out of the road in the dead of night with no hazards possible to allow other drivers to see me. We find out that there is an alternator recall on my Jeep and take it into the dealership as soon as scheduling allowed. Before alternator blew my Jeep had zero issues. They had my vehicle for 4 days and called to say my Jeep was fixed (no loaner car offered). I go up the next day, they replaced the PCM and alternator, they say nothing else. I go to start my Jeep and it cranks for about 30 seconds and starts. Never happened before. I go back inside to the dealer who has said nothing the last 2 days about my vehicle not running properly and they tell me it is my crank shaft position sensor and was not covered under the recall. And they said they couldnt promise the car would make it home and it was my problem. Unhappy with results we call Chrysler and they tell the dealership to fix that. It does not fix the problem. The problems continue and Chrysler is no longer willing to fix obvious damage from their alternator failure frying the electrical system. The dealership also told me to file a "fake" fire claim on my insurance. Still unresolved.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle occasionally failed to start and all the indicators on the instrument panel illuminated. The contact also mentioned that the engine made revving noises, but the vehicle would not engage. The vehicle was taken to salerno duane Chrysler Dodge Jeep Ram of summit (267 broad St, summit, NJ 07901, (908) 277-6700) where the battery was changed, but the failure recurred. The manufacturer was not notified. The failure mileage was approximately 47,600.
The Jeep has been locking on its own when in park, while still running or turned off with the keys still inside the vehicle. When I park, turn off the car, get out of the driver seat, close the driver door, it locked before I could open the rear door to get my two kids out!!!
Etant absent pendant plusieurs mois et laissant ainsi mon vhicule immobilis, J'ai souvent des problmes de batterie mon retour, pour remdier cela J'ai achet dbut juillet 1 appareil de maintenance de batterie spcialement prvu pour ce genre de situation;je suis parti de chez moi le dimanche 8 juillet et J'ai pos L'appareil en fin de matine sur la voiture stationne dans le garage. Mon beau-frre a verifi plusieurs fois L'tat de L'appareil genius sur la Jeep, jusqu'au mercredi 11 juillet dans L'aprs-midi, aucun signe de D'anomalie constat lors de ces visites. Il N'est pas retourn jusqu'au 17 juillet dans L'aprs-midi, moment O il a dcouvert la voiture compltement brule sur la partie avant moteur, capot jusqu'au pare-brise, mais tout tait dj froid.
Below is the read out for a recall that is on a few other Grand Cherokee's. my vehicle stalled the other day when my wife was driving and the engine completely shut off and had to be restarted. The problem: The alternator may suddenly fail, causing the vehicle to stall without warning and increasing the risk of a crash. The alternator also may short circuit, increasing the risk of a fire.
A D V E R T I S E M E N T S
- Liberty Township, OH, USA