CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
28,564 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's side seat belt just stopped retracting one day. There was no crash or event of any kind. I've verified online that this specific complaint is very common and essentially leaves the driver with no seat belt or a very loose seat belt.
Passenger front seatbelt will not retract. They dealership is telling me it's $500 to fix because I'm at 76,000 miles. This is a safety issue and it needs to be addressed. This is beyond dangerous.
- Pleasant Valley, NY, USA
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Driver seat belt won't retract. Upper shoulder harness guide has cracked and is pinching the belt keeping it from retracting. This is a 2014 Jeep Grand Cherokee with 54,000 miles. This is a factory defect and should be covered as a safety. There is not replacement part you have replace the whole seat belt assembly at a huge cost.
Seat belt tensioner have several hairline cracks on them (driver and front passenger). The passenger's side tensioner finally broke and pinched the seat belt and restricted the seat belt from retracting into the retractor in the side housing. We did not know the seat belt had a problem till one day my wife got in the car and went to put her seat belt on. She put the buckle in and the seat belt never retracted into the wall to properly fit her across her chest. A Jeep dealership replaced the seat belt assembly ($329) plus $125 for labor.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front driver's side seat belt did not retract. There were no warning indicators illuminated. The vehicle was taken to burtness Chrysler Dodge Jeep Ram (located at 1421 w main St, whitewater, wi 53190, (262) 473-3072) where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 120,000.
Manufactures seatbelt failure in my Chrysler Jeep Grand Cherokee both front seat belt have became non-operational while traveling on a hwy in yellow stone, wy. On June 24, 2019, both front seat belt became non-operational. They no longer retract or stop when tested. Two years ago my curbside rear passenger belt fail to release trapping my daughter in her seat. I was forced to cut her free and replace the entire mechanism. I have searched online and found hundreds of people complaining about the same problem. My Jeep is currently unsafe to operate until I buy and install two new front seatbelts. This will cost the average american over a thousand dollars to repair. Many will just drive unsafe automobiles due to the outrages cost.
Driver seat belt stopped retracting. Had to pay over $500 for repair. Moon roof started leaking, after two trips to the dealership, had to pay $750 to have it replaced.
On our 2014 Jeep Grand Cherokee the plastic seat belt guide, on the passenger side has cracked pinching down on the seat belt rendering it not usable. The seat belt will expand out, however it does not retract in due to the pressure from the broken piece. The seat belt will not stop the passenger in a sudden impact and has enough slack that you can easily make contact with the dash and steering wheel. This malfunction occurred while stationary. Comsumer stated it was not taken anywhere for diagnosis as I have been a mechanic for over 30 years. I did not keep any records but I did fix the problem by trimming the plastic on the upper side of the seatbelt opening to allow free movement. This did not in any way compromise the integrity of the seatbelt or the ability for it to perform it's job as the top of the plastic trim should not have been touching in the first place. The plastic guard is there to keep dirt, dust and little fingers from getting inside the belt assembly and performs no other function. By removing 1/8" from the top of the opening, the seatbelt is now free to move back into the seat belt retractor and still provide protection from anything entering into the seatbelt area behind the plastic trim. Seat belt does not work because of poor design.
The front passenger seatbelt all of a sudden started to not retract. It came to a point where the passenger would strap in the belt and they would have enough room on their lap for an additional 2 people in order for belt to feel secure. When I finally got it to retract back in, I couldn't get it out again. In order for a passenger to sit comfortably while wearing the belt, they would have to recline the seat all the way back. I reached out to 2 different Jeep dealers in my area and received a quote for about $540 before taxes. I was also told if my vehicle was under 60,000 miles, I could have gotten the work done for free. My luck right?! it is ridiculous that I have to pay about $600 for something that is an apparent issue for a lot of other Jeep gc owners. There should be an open and active recall for this as it is a safety issue! to make matter worse, my driver seatbelt feels like it is also on its way out because it is slowing retracting after I take it off. I love my Jeep, however, the company needs to get their act together and realize that this a serious issue that can and will result in serious injury or death due to a faulty seatbelt retractor that should be broken after 5 years!!!!!
Driver side front seat belt no longer retracts back in causing the shoulder belt to lay in pile on my lap. Dealer said whole assembly including some air bag sensor(s) need to be replaced. Parts are $400 alone. Vehicle has less than 70,000 miles on it.
Passenger side seat belt tensioner/retraction mechanism broke, drivers side is on its way out. Car has 40K miles on it. 700 per side to fix out of warranty. Should be recalled. This is a major safety concern. Will never buy from fca again unless this is recalled/remedied.
On our 2014 Jeep Grand Cherokee the plastic seat belt guide, on the driver side has cracked pinching down on the seat belt rendering it not usable. The seat belt will expand out, however it does not retract in due to the pressure from the broken piece. The seat belt will not stop the driver in a sudden impact and has enough slack that you can easily make contact with the dash and steering wheel. This malfunction occurred while stationary, and has not been resolved by fca.
The passenger side seat belt will no longer retract which means it cannot protect the occupant in a crash I called the dealership to schedule a repair. The dealer stated it was out of warranty and to call the Chrysler help line. I did, the supervisior anthony stated it was a mechanical part and out of the warranty by mileage and time. I asked if the airbags were also out of warranty. The man said that's ridiculous. I stated what reason other than a manufacturers defect would cause this he said he couldn't speculate. I said me neither since the whole assembly has to be replaced because it doesn't come apart. Which, in my opinion, would put the responsibility back on the mfg. To recap - a safety component that is legally required to be used and has no reason for being inoperable other than mfg defect was not going to be covered. And they did recall work on the occupant restraint control module while I was there. Honda and others warranty safety components forever.
A D V E R T I S E M E N T S
- Chaska, MN, USA