CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
The 2014 Jeep Grand Cherokee also has the same transmission issues.
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
16,968 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In December 2021, the B-pillar mounted D-ring cracked in my 2015 Jeep Grand Cherokee causing the passenger seat belt to not retract. The cracked D-ring prevented the proper retraction of the seat belt so that it would not fit snugly and securely around the passenger. Research showed that NHTSA initiated a Preliminary Evaluation about such occurrences in the 2013-2015 Jeep Grand Cherokees with Fiat Chrysler Automobile US LLC in September 2019. I have ordered a part from the Jeep dealership and am awaiting its arrival so that the dealership can perform the necessary repair.
The seat belt retractor on the passenger side stopped working completely several months ago and the drivers side is not working correctly. The vehicle is basically unsafe to drive. We have been told that this issue is part of a warranty extension solution that was approved by your organization...instead of an actual recall. We have been waiting for months to have it repaired, but Chrysler reports they cannot get the part because of supply chain issues. We feel that Chrysler should pay to have it repaired with another seat belt retractor (not the one that has been on back order for months) so that can have a safe vehicle to drive. We have found the part locally..but have been told the warranty will not be honored because it is not the part that Chrysler approved for the repair. Please help us resolve this. I have filed an official complaint with Chrysler (reference number 81226409) but have received no response. Thank-you in advance for any assistance you can provide.
Passenger and driver side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. Vehicle is subject to a warranty extension for a similar concern (slow retraction), but after inspection by an authorized dealership, it was determined that the seat belts upper D-ring does not exhibit the damage that the warranty extension was released for. However, upon inspection it was found that other plastic routing components on the seat belt have begun to crack, fail, and separate. As this other damage was not specifically addressed in the warranty extension, no coverage for this defect applies.
The driver side seat belt does not retract back to position. When parked and exiting the vehicle the seat belt hangs and gets caught in the door. This has to be a safety issue with the seat belt fitting so loose because it no longer retracts.
Within the same month period of time both passenger and driver side seat belts are now completely failing to retract. Earlier this year they started retracting more slowly but now will not retract at all making the seat belts essentially useless. I've taken this vehicle to the local dealer who reports the retraction assembly needs to be replaced on both sides. The vehicle is going on 6 years old with limited use on the passenger side. The dealer quoted me $1200 to replace both sides. This is a very expensive repair to be doing every 5-6 years. Safety equipment should be more reliable and durable than 6 years.
The seat rest popped opened and it cannot be pushed backed together. I was parked at the time when the incident occurred. Both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. This has been ongoing for a couple of years.
The driver seat belt will not retract, it stopped working for no reason.. took it to the dealership and was told it will cost over $500 to repair. I do not have that kind of money to repair it, the car is not safe to drive, this car is only 5 years old. I have read numerous other complaints about this same problem.
At all times, the drivers side seat belt will not retract. Very unsafe! the belt has to much slack after I have clicked it in place. I have tried washing/cleaning the belt with no improvement. Dealership states it will cost me $500-$750, and that my warranty will not cover the cost!
The front two seat belts in my vehicle do not retract back to their original position. This is at all times, only solution is to feed the belt back into the retractor by hand to let it reel in. Dealer said there is no recall for this issue.
The front passenger seatbelt will not retract, therefore it will not lock into place. We are unable to have a front passenger because of this safety issue. We have tried to get it to retract while in park or drive, also with the Jeep turned off.
The seat best tensioners on both front seat belts have cracked. The drivers side seat belt will not retract to keep driver secure. The vehicle has an extended warranty but the repairs for this issue are not covered. The repairs will cost $750 in parts in addition to labor. From searching online I see many other people having the same problem. This should be a safety recall.
Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. Front passenger side of vehicle impact with front of other vehicle. Air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. Due to the seat belt not locking facial injuries were sustained.
The rear passenger seat belt latch is not flexible at an angle below the seat. As a result, the contact was unable to latch the seat belt. Even if the seat belt is forced to latch, the belt stuck in the corner of the buckle unless you adjust to the right angle to tighten the belt. This is totally not safe to any passenger (especially any child). Over time the seat belt also gets wrinkle from stuck in the corner of the buckle and it does not roll back by itself. I saw someone asked the Jeep dealer about the problem online but the dealer told the consumer to purchase a seatbelt extension. I do not think it is fair or a safe future to any Jeep consumer. I'm hoping Jeep can resolve the belt buckle or wrinkle belt issues.
Driver seat belt does not retract. The dealer will replace the seat belt under warranty as soon as the new parts arrive. I will avoid driving the vehicle with a non-functioning seat belt because it is unsafe and may be illegal in my state.
Seat belt didnt click all the way, the seatbelt for the drivers side was indicated as not on as well as the airbag light. This is a 2015 Jeep Grand Cherokee - the belt on the drivers side is faulty -
A D V E R T I S E M E N T S
- Colorado Springs, CO, USA