This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our 2016 Jeep Grand Cherokee is not safe. Jeep's 2016 Grand Cherokee brochure book (publication 73-383-2605 151M/11/15) states the following on page number 7: "8.4-inch touchscreen. The uconnect 8.4 nav radio keeps you entertained and on course. Voice activation lets you safely control it all while your hands stay on the wheel - change radio stations, control cabin temps and much more." Mostly because of this safety feature, on 10-12-2016 my wife and I purchased our 2016 Jeep Grand Cherokee summit; however, the 8.4 nav radio U connect does not work with the iphone as stated in the aforementioned Jeep brochure while your hands stay on the steering wheel. Supposedly, while keeping your hands on the steering wheel, the driver should be able to use voice recognition to command use of the phone, texting, navigation, etc. However using voice recognition while in motion or sitting still, almost all voice commands become failed attempts, which is distracting and is not safe while driving. I (john M. king) reported this to Jeep corporate; and, they made an appointment to have our Jeep Grand Cherokee checked at ourisman Jeep, 2406 crain hwy, bowie, md 20716 (301-249-4227), which was completed on 8-3-2017 (invoice # chcs109503); ourisman Jeep diagnosed the vehicle's systems and concluded the following: "U connect nav working as designed." While at the dealership, I (john M. king) demonstrated a 100% failure rate of the 8.4 nav U connect's voice command's to two different dealership personnel (service advisor & service technician); amazingly, the dealership personnel confirmed to me a 100% failure rate is the definition for "functioning as designed." The dealership personnel also stated they received complaints from other Jeep Grand Cherokee owners with iphones. Again, our 2016 Jeep Grand Cherokee is not safe.
While in motion, and with two separate god speedometers operating, my Jeep states that when in motion going approximately 50-60 mph, my keeps speedometer places me at over 100mph. This problem occurred a few days ago. I have even passed several chp officers on the road and have not been stopped when my speedometer was showing 105mph. Also, while pumping gas, it will not pump past halfway.
Electronic throttle control warning light appeared on 2 occasions, accompanied by sudden loss of power. One event occured in heavy highway traffic and nearly resulted in a multi-vehicle accident. Estimated speed was 60 mph. The other event occured while entering an intersection after signal light turned green. In both cases the loss of power self corrected after about 10 seconds. The vehicle has approximately 6000 miles on it, and I am the original owner....updated 09/14/17
The car displays a message that the key fob in not detected and will not start. There is no way to use the mechanical key to start the car. This creates a dangerous situation as they driver can become stranded. Two different dealerships state that they can not replicate the issue. Apparently, this has been an issue for several years now for the Jeep brand.
- Wake Forest, NC, USA
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While driving at normal highway and roadway speeds, with the windows in the up position, the air vents inside my vehicle do not emit natural air flow from the front of the vehicle. The inside of veh-1 begins to become stuffy and there is no way for the driver of veh-1 to get air unless the driver turns on controlled air by fan. This issue has been brought to Jeep of berkeley and the issue has not been remedied. Veh-1's ventilation system is responsible for pushing air into the cabin of the car. This is not occurring. I have not received any response from Jeep in regards to this issue that they seem to not be able to understand. My family uses veh-1 and in an event that an accident occurs, natural air would be halted.
Very disappointed in this how Jeep (fca) has allowed a driver to back-up with the liftgate open, without a chime or other loud warning (similar to that when your doors are open. By accident I backed up after automatically closing the liftgate and assuming it was closed. The liftgate was not able to close and automatically re-opened without warning. I was in a parking garage and unfortunately the liftgate rubbed against the cieling of the garage, causing minor damage to the liftgate. It could have been much worse. I contacted Jeep to log my complaint but was rebuffed and believe me, for their attitude in addressing a safety issue that should be corrected immediately, I will think twice about buying another Jeep. No vehicle should be allowed to be backup with the liftgate open, and without a chime to alert the driver.
The contact owns a 2016 Jeep Grand Cherokee. While driving approximately 55 mph on a two lane road, the vehicle was unable to drive in a straight line. The vehicle veered to the right or left across the two lane road. The vehicle was taken to the dealer four times where it was determined that the vehicle was designed to perform that way. The check engine warning indicator illuminated. The vehicle was currently parked at the contact's residence. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. Updated 01/06/17
I entered my car, I did hear a bottle breaking noise but wasn't sure what it was. I got out of the car again to converse with a friend. When I got back in the car and closed the door, I heard the sunroof shade move like wind was above it. I opened the shade and saw a hole and shattered glass. I drove approximately a quarter mile, before I parked and heard the noise and saw the broken glass.
I received a recall from Chrysler/Jeep in regard to the brake/transmission shift interlock solenoid which may have an incorrectly crimped electrical connector. This could lead to the transition gear becoming locked in park or neutral position and cause a crash without warning. I received the recall in June 2016. Jeep of white plains, NY told me that service did not have enough parts and would place me on a waiting list. In August, I contacted them again and they explained that it was now a software issue and my car would only require a download. When I brought the car in on 8/31, they told me that they could not service the vehicle because it doesnt require a download (I was give the wrong info), the part is not available and I will have to be placed on a waiting list again. Waiting over 3 months for a recall is far from timely.
The contact owns a 2016 Jeep Grand Cherokee. While parked, the vehicle suddenly started without the starter key. The contact took the vehicle to the dealer who was not able to diagnose the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,400.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle randomly stalled without warning. The contact was able to restart the vehicle moments later. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle stalled without warning. The contact had to quickly maneuver the vehicle and made several attempts to get it to restart. The vehicle was taken to the dealer for further inspection, but the dealer did not supply an invoice of what was repaired. A mechanic indicated that the vehicle may need a software update. The contact was uncertain if the dealer's remedy would provide a permanent repair solution. The approximate failure mileage was 3,000.
A D V E R T I S E M E N T S
- West River, MD, USA