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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
15,908 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty body / paint problems

body / paint problem

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2002 Jeep Liberty Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #9

Feb 162005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 36,000 miles

A D V E R T I S E M E N T S

On February 16, 2005 while traveling eastbound I-80 in salt lake city I hit some black ice and lost control of my 2002 Jeep Liberty. I was traveling freeway speeds and had a front impact along with a driver side rollover and a slide of approximately 100 yards. All of the emergency personnel that responded to my accident voiced shock and concern that none of the airbags deployed. Further, I have heard that if the G-force was not great enough to deploy the side airbags, the Jeep should not have rolled (I have no idea if that is true). I had, and still have, serious concerns about why my airbags did not deploy and do not trust that in the event of another accident they would deploy, regardless of the severity. I contacted Jeep and asked them to look into it. They did do some investigation. However, I was told that because my Jeep was not preserved for their inspection there was nothing they could do. I have sent them several E-mails explaining that I do have photo that document the damage and show that the airbag did not deploy. They have just disregarded my complaints. I also have concerns about the ease in which my Jeep rolled over. This concern has also been dismissed. I would like to know that my family is going to be safe if anther unfortunate accident occurs.

- Salt Lake City, UT, USA

problem #8

Sep 012004

Liberty 6-cyl

  • miles
Consumer has had to replace shocks, drive shaft, brakes and all four tires since purchase. The tires were worn and the noisy were struts, a constant thumping sound was heard when the vehicle was in motion, creaking noise were coming from the front of the vehicle when going over bumps due to the front sway bar bushings, the regulator on the passenger door was noisy, the handle on the passenger door was loose, grinding noise on the front passenger side, the passenger front door's weather strip was coming off, loud noise coming from the rear differential bearings, excessive play in the front tie ends, water under the driver's side carpet, rattling in the speaker on the passenger side, when in 4th high and 4th low, the vehicle felt as if it were in neutral, the cigarette lighter was inoperative, the was a squeak in the steering wheel when turning, the engine idled loud, the vehicle would jump when shifting into gear, there was a delay when braking, the axle boot was leaking.

- Staten Island, NY, USA

problem #7

May 152003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 14,000 miles
I am writing to you because of serious concerns about the 2002 Jeep Liberty I purchased in may of 2002 from don bessette in minot, nd. I purchased the vehicle 8 months and 7,000 miles after the vehicle originally went into service which was September 11, 2001. Overall the vehicle has been nothing short of a nightmare. I am unable to keep tires on the Jeep because it continues to come out of alignment. The vehicle pulls to the right. I have taken it in several times to two different Jeep dealers and no one has been able to fix the problem. I have had 4 sets of Goodyear tires on the front of the Jeep and the vehicle only has 28,000 miles on it! all of which continue to be damaged by the Jeep. Even after the recall of the ball joint in the front end which was replaced I continue to have the problem. The Jeep has been aligned more times than I can count, yet I still have the same problem, time and time again. The vehicle is dangerous to drive because it wants to jump all over the road. Chrysler has not been able to fix this problem even after 6 trips to the dealer. The vehicle pulls to the right, ruins the tires then is knocked out of alignment. ItS a vicious circle. They blame it on the tires even though I have proven four times itS the Jeep that ruins the tires. Not only have I had to deal with this dangerous Jeep because of not being able to keep it aligned I have also had to deal with water and mold inside the car for the past year. I have had the Jeep at a Chrysler dealership six times over the past year and each time I continue to leave the dealership in a 2002 Jeep that is all over the road, new tires that are cupped and that reeks from mold and mildew. Chrysler continues to ignore my concerns after multiple attempts to get the Jeep fixed. I asked recently how to escalate the issue and I was told I couldnT. meanwhile the Jeep is still under warranty.

- Tampa, FL, USA

problem #6

Sep 012003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 49,000 miles

A D V E R T I S E M E N T S

The anti-glare coating on the dashboard is peeling off and dramatically increasing the glare to the driver.

- Boerne, TX, USA

problem #5

Sep 232003

(reported on)

Liberty 4WD

  • Automatic transmission
  • miles
Vehicle rolled over when black ice was hit, design of vehicle being reason for rollover. The vehicle was on cruise control, when the vehicle a patch of black ice and caused the consumer to lose control of the vehicle. The vehicle then went into a ditch (sideways & backwards), then had come to rest on it's wheels. The consumer felt this occurred due to the vehicle being built too high and was hard to control in extreme weather conditions. Refer to 10884096.

- Antigo, WI, USA

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problem #4

Jun 262003

(reported on)

Liberty 4WD 6-cyl

  • miles
Design problems with windows on 2002 Jeep Liberty. The rear swing flip up window was unsafe. Every time the rear gate was opened, the window would swing open. There was no handle on the window. (must firmly place hand on window to shut) when it rained, the window would become extremely slippery and have to be held firmly to lock. The vehicle also made a loud wind noise when driven at 45 miles per hour. The consumer stated the vehicle did not get good gas mileage

- Albuquerque, NM, USA

problem #3

Jun 042003

Liberty

  • miles

A D V E R T I S E M E N T S

When the consumer placed the key in the ignition, the vehicle failed to turn over, it was discovered the started had failed. The brakes made a noise when they were applied. The dash made a rattle noise when the weather was cold.

- Medford, MA, USA

problem #2

Apr 072003

Liberty

  • miles
The vehicle was involved in a roll over accident.

- Rockford, IL, USA

problem #1

Mar 262002

(reported on)

Liberty

  • miles
While driving 35 mph around a curve the vehicle tipped over on two wheels without warning while on dry pavement. Nlm

- Crowley, TX, USA

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