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really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
12 / 1
Average Mileage:
31,345 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Liberty suspension problems

suspension problem

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2003 Jeep Liberty Owner Comments (Page 13 of 14)

« Read the previous 20 complaints

problem #28

Feb 282004

Liberty 4WD 6-cyl

  • Automatic transmission
  • 20,000 miles


There was a recall concerning the lower ball joints. The consumer stated that there was no problem with the lower ball joints. There was a problem with the upper ball joints. The consumer heard knocking noises coming from underneath the vehicle. The problem started before 4-30-04. When the consumer took vehicle to the dealer previously they told them what the problem was. The consumer has not had the problem corrected as of yet.

- Green Spring, WV, USA

problem #27

Aug 212005

Liberty 4WD

  • Automatic transmission
  • 35,500 miles
The consumer owens a 2003 Jeep Liberty. The consumer received recall 03V460000 on the ball joints. The consumer was traveling at 50 mph and the front right side dropped to the ground. The Liberty pulled the consumer severely, and she was barely able to pull off the road and kept control of the vehicle. There was metal debris all over the road. The consumer got out of the vehicle and discovers that the right front wheel was bent and split in half, there were a couple of bars hanging out. The tire was half off the wheel base, and there was fluid leaking from the car. The recall was on the suspension; front: Control arm: Lower ball joint. The consumer had to have the car towed to the dealership. The serviceman told the consumer that the lower ball joint failed, separated and pulled away from the suspension. This was the ball joint that had been replaced on the recall. The consumer stated that the dealership was calling Chrysler. The dealership said that daimler/Chrysler would call the consumer. This vehicle was not used off road, or abused in any way. The truck was used to drive to work and home and used for driving in the snow. The consumer was scared to drive this car again. The dealership expected her to take off in vehicle and keep it. The consumer was lucky that she was not injured or killed in this incident.

- Bristol, WI, USA

problem #26

Aug 192005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 44,000 miles
The caller found out there was a recall on ball joints. He had it checked, and they could not find anything wrong. On the way home the passenger's side tire fell off, and the lower ball joints failed. Caller was driving 20 mph. The caller had vehicle towed to dealer. Manufacturer has not been contacted yet.

- Viper, KY, USA

problem #25

Aug 102005

Liberty 4WD 6-cyl

  • Automatic transmission
  • miles


The contact owns a 2003 Jeep Liberty. The vehicle had a recall on the ball joints and they serviced the vehicle. But on August 10, 2005 while traveling about 10-15 mph the lower ball joint on driver's side fell out. About thirty minutes afterwards while driving on a very busy parkway at about 55-65 mph and if the ball joint fell out the recall work did not solve the problem.

- Poughkeepsie, NY, USA

problem #24

Jul 172005

Liberty 4WD

  • Automatic transmission
  • 29,000 miles
Consumer received recall letter on the 2002-2003 Jeep Liberty on the lower ball joints (NHTSA camp id# not available at this time) and the possibly of water entering these joints and causing corrosion. The consumer had the recall repair work performed at 8,521 miles in December. On 7-17-05 while driving about 25 mph the front driver's side wheel came off without warning. There was noises coming from under the vehicle. The vehicle pulled to that side and consumer's son continued to drive for about a tenth of a mile or so and made it to his home. When pulling into the driveway, the wheel completely separated there in the driveway. The vehicle had to be towed to a dealer that made the original recall repair. The dealer did not know why this happened but it was an issue from lower ball joints and consumer feels this recall repair work may have not been performed properly. Repairs have been made to vehicle by dealership. Consumer did contact Chrysler who said it was the dealers responsibility not theirs.

- Spring Lake, NJ, USA

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problem #23

Aug 012004

Liberty 6-cyl

  • Automatic transmission
  • 40,000 miles
Contact received a recall notice for the lower ball joint and had the repair work done. Seven months later the ball joint failed again while the vehicle owner's son was driving at 35 mile mph. The ball joint failed while driving over a bridge, and T vehicle was damaged. Vehicle had to be towed to the owners home, and then to the dealership for repairs. The wheel and brakes, both fell off the vehicle. The police were called. However no report was filed because there was no crash. Repairs were done.. the owner noticed that before the ball joint failed. There was too much play in the steering. When the wheel is turned it takes the tire a minute to catch up. The owner is concerned that the ball joint is about to go out again. The replacement parts do not seem to be any different than the original parts. The caller heard a report of a lady dying with the same problem in her vehicle.

- Sinton, TX, USA

problem #22

Jun 242003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 24,000 miles


Consumer received a recall concerning lower ball joints in the front. Had repairs done at 12,000 miles, and currently vehicle has 24,000 and the ball joints were defective again. Dealer will not replace lower ball joints under any kind of warranty or recall. In the state Pennsylvania one has to have the annual safety test done once a year for the sticker to be put on vehicle. They will not pass the vehicle but Jeep was saying it was safe according to their standards. The consumer purchased and aftermarket ball joint and replaced it himself.

- Burgettstown, PA, USA

problem #21

May 302005

Liberty 4WD 6-cyl

  • Automatic transmission
  • miles
The lower ball joint fell out while vehicle was in motion. There was no warning. While driving between 5-10 mph. The left side of the front of the vehicle came to rest on the ground. The ball joint bolt stuck out on the bottom and dragged on the asphalt. There was a physical mark on the ground where ball joint bolt scraped. There was an evaluation by insurance company. Vehicle is in a repair shop in a Lincoln dealership.

- Hudson Falls, NY, USA

problem #20

May 012005

Liberty 8-cyl

  • 40,318 miles
Problems with ball joint equipment on the 2003 Jeep Liberty. ** answer required***. there were no indications that anything was wrong with the vehicle prior to receiving recall# 03V460000. All of the ball joints were replaced but then a few weeks later noises was heard when making turns. Four loose bolts were found loose. The bolts were tightened. It was then determined that the vibration noise was traced to a loose control arm bushing. The lower control arms were replaced but some noise remained. The consumer requested reimbursement for the repairs.

- Pasco, WA, USA

problem #19

Apr 262005

Liberty 4WD 8-cyl

  • Automatic transmission
  • 40,200 miles
While driving at approximately 20 mph driver lost control of the vehicle and the driver side wheel locked up. Owner had the vehicle towed to the dealer, where it was discovered that the ball joint completely separated from the housing.

- Mohawk, NY, USA

problem #18

Dec 092003

Liberty 8-cyl

  • miles


'recall campaign' issued for 2003 Jeep Liberty lower ball joints. While driving in inclement weather the consumer's duaghter lost control of her vehicle and it flipped front to back landing upright. The consumer believes the ball joint defect was the cause of the accident. No injuries were mentioned.

- Millbrae, CA, USA

problem #17

Mar 022005

Liberty 4WD

  • Automatic transmission
  • 51,351 miles
NHTSA recall campaign 03V460000, after taking the vehicle to the dealer for a recall repairs consumer received a call from the dealer stating that there would be a cost of $3,300, to make repairs on the lower ball joint. Dealer contact: Richard gordon. Vehicle was taken to dealer for lower ball joint recall repairs, however dealer found axle and bearings were frozen and needed to be replaced. Dealer did not honor recall and wanted to charge consumer $3,300 for repairs.

- Farmington, NY, USA

problem #16

Dec 312004

Liberty 6-cyl

  • Automatic transmission
  • 23,500 miles
While driving 5 mph driver heard a loud knocking noise coming from the front. Suddenly, the vehicle vibrated uncontrollably. The driver pulled over, and the vehicle was towed to a dealer for inspection. The mechanic determined that the lower ball joint broke, and needed to be replaced.

- Coldwater, MI, USA

problem #15

Sep 042004


  • miles
While driving the vehicle suddenly began to slide and slid into a utility pole. Campaign id number : 03V460000 even though the consumers vehicle went in for service she believed that the cause of the accident is the the recall issue. Suspension:front:control arm:lower ball joint.

- Waynesburg, KY, USA

problem #14

Aug 092004


  • 32,672 miles
When braking front lower ball joint punctured the front driver's tire. Dealership was notified, but did not resolve the problem.

- Caledonia, OH, USA

problem #13

Oct 312003

Liberty 8-cyl

  • miles
Request for reimbursement for damages to vehicle. The consumer was in an accident during a down pour. The consumer lost control of the vehicle and it flipped over. The problem may be due to the ball joints. Recall# 03V460000.

- Milwaukee, WI, USA

problem #12

Aug 092004

Liberty 4-cyl

  • Automatic transmission
  • miles
Consumer received recall 03V460000 concerning lower control arm ball joints. Consumer took the vehicle to the dealer for an appointment. Service manager refused to honor the recall because the vehicle was not purchased from that dealership.

- Addison, NY, USA

problem #11

Aug 032004

Liberty 4WD 6-cyl

  • Automatic transmission
  • 17,000 miles
Consumer received recall notice 03-V-460-000 concerning replacement upper control arm lower ball joints. Consumer noticed after recall repairs were done that vehicle pulled to the left on its own. Consumer notified the manufacturer. Dealer informed consumer that the recall repairs were done in compliance with the recall.

- Burlington, WI, USA

problem #10

Jul 012004


  • miles
Recall regarding the lower ball joints on 2003 Jeep Liberty. The technician told the consumer that because of the recall that the vehicle would need a four wheel alignment. This would be an out of pocket expense for the consumer. Recall# 03V460000.

- Eldred, PA, USA

problem #9

May 122003


  • 11,626 miles
While making a right turn at a stop sign there was a popping noise, then a metal noise. Consumer pulled off the road, and noticed that the passenger side of front suspension was laying on the right front wheel. Vehicle was towed to a dealership, who indicated that the lower ball joint separated. Phone interview update (Oct 6, 05): The consumer received the recall notice after the vehicle was repaired. No problem since.

- Essex Junction, VT, USA

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