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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
64,361 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Liberty suspension problems

suspension problem

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2003 Jeep Liberty Owner Comments

problem #7

Nov 182011

Liberty 6-cyl

  • 70,529 miles

A D V E R T I S E M E N T S

I was advised by my Jeep dealership that my 2003 Jeep Liberty needs both the left and right front upper control arms replaced. 2003 Jeep Liberty vehicles manufactured from May 2002 through September 2002 have been recalled due to the failure of this component. The Chrysler recall is no. J17 (NHTSA campaign id 09V119000; NHTSA action number EA08008). My Jeep Liberty was manufactured in October 2002 - one month after the recall period and therefore isn't eligible for this recall. In researching Chrysler recall no J17, the root cause of the upper control arm issue was never determined. It was only determined that 70% of incidents occurred during this time period while only accounting for 11% of vehicle production (a "spike"). I argue that since my Jeep was manufactured one month after the recall period, and requires upper control arm replacement, it is the same issue experience by vehicles under the J17 recall. I ask that either: (1) Chrysler replace my upper control arms free of charge -or- (2) NHTSA / ODI extend the recall to cover the remaining 2003 Jeep Liberty vehicles not covered under J17. I ask for NHTSA / ODI's assistance in seeking reimbursement from Chrysler and investigating extension of the J17 recall.

- Willoughby, OH, USA

problem #6

May 142010

Liberty

  • 120,000 miles
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA recall campaign id number: 09V119000 (suspension: Front: Control arm) and when contacting the dealer, she was told the parts needed to make the repairs were on backorder and they were unable to secure an appointment for her. The dealer advised placing her on the waiting list and the dealer could not confirm when the part would become available. The contact stated the recall has exceeded a reasonable time for repair. The failure and current mileages were 120,000.

- Canton , OH, USA

problem #5

Apr 102010

Liberty 6-cyl

  • miles
The contact owns a 2003 Jeep Liberty. The contact received recall notice (NHTSA campaign id number 09V119000: Suspension front, control arm) and upon contacting the dealer was told that they only received one set of parts per week. The contact was informed that he was number five on the dealers waiting list, which meant he would not be able to have vehicle repaired for at least another five weeks. The manufacturer was contacted but would not provide any further assistance. There were no failures at this time. The current mileage was 130,000. Updated 07/01/10 the consumer stated he still has not heard from the dealer or Chrysler. Updated 07/02/10.

- Washington, DC, USA

problem #4

Mar 122010

Liberty

  • 80,000 miles

A D V E R T I S E M E N T S

- the contact owns a 2003 Jeep Liberty. While driving approximately 15 mph, the front end collapsed with separation of the front driver wheel axle. There was no prior warning. The vehicle was towed to an authorized dealer. The technician stated the failure was identical to a recall under NHTSA campaign id number 09V119000 (suspension: Front: Control arm). The vehicle had not been repaired at the time of the complaint. The failure and current mileages were 80,000.

- Fort Wayne , IN, USA

problem #3

Oct 302009

Liberty

  • 122,000 miles
The contact owns a 2003 Jeep Liberty. The contact was driving approximately 35 mph on normal road conditions. There was a loud noise outside of the vehicle, followed by an excessive vibration. The driver pulled over to the side of the road and inspected the vehicle. The vehicle resumed operation exhibiting continuous failures. The vehicle was taken to an authorized dealer for diagnostic testing. The failures were contributed to the upper control arm ball joint. There was a recall under NHTSA campaign id number 09V119000 (suspension:front:control arm). The contact experienced the identical failures as mentioned in the recall. However, the VIN was excluded from the recall defect. The vehicle was repaired for the malfunction. The failure mileage was 122,000.

- Gloucester, MA, USA

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problem #2

Dec 152003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 12,000 miles
I only stopped to realize that there was a problem when I saw that there was an investigation going. We lost control of our 2003 Jeep Liberty in the winter of 2003. We did not report it as it was a hill that had ice. We had the car in 4WD low and never went beyond 2 miles an hour. The car continued to slide and slide and there was no control over it and we ended up hitting the mountain, the better of the 2 scenarios the other going off a cliff. Every hill I drive I have the same problem mostly when there is snow on the ground (even fresh non-ice) snow if there is any degree of angle to the hill, I can not drive it. I have slipped several times on angled dirt roads but not to the degree that I continue to have with snow covered hills....after reading the report I realized that this could be caused to the recall and issues that are taking place...I am not certain, but am giving this information should it help in any way....thanks!

- Hayden, ID, USA

problem #1

May 062003

Liberty 4WD 6-cyl

  • Automatic transmission
  • 46,000 miles
: the contact stated while reversing out of a parking spot the ball joint fractured. The vehicle was towed to a dealership where the ball joint was replaced. The ball joint was replaced previously under a recall. Updated 8/1/2006 -

- Dayton, OH, USA

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