This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving down the interstate, I heard a clunk. My back window behind driver had slipped down. I called my personal mechanic, not dealer, and he diagnosed it over the phone as the regulator. He told me it was common in Jeep. While at the mechanic's, another customer said her father's Jeep had done the same thing. The mechanic told me to be glad that my window did not break. I was charged to replace the regulator $300. I have no children and my back window is never used. Too many people have spent hundreds of dollars for this repair. This is definitely an inferior product and should be recalled. Customers should not be expected to pay for this repair. I only hope I can get rid of my Jeep before I have another window regulator fail!!!
I've had multiple window regulator failures (leaving my car open to theft and damage), seat belt broken, and air condition compressor, and rear axel problems. All issues happened shortly after the warranty expired.
I have had to replace both back passenger window systems. Both went down with seemingly no cause and it cost hundreds to repair each. No one ever rides in the back of my car. This should not happen, but I understand it's common in these vehicles. Should not be allowed by consumer protection.
Jeep - since 2002 has had 1000's of complaints /repairs regarding the rear window regulator breaking over and over, and this also causing the rear door to jam so it can not be opened. They have known this issue has been going on due to the regulator is plastic, and repeatedly breaks... not being able to the open the door is a safety concern... there are 1000's of blogs from people who have replaced these regulators multiple times, and Jeep refusing to reimburse or file a recall - I have a Jeep Liberty 2005, and I now have had to replace both the passenger / driver side regulator, and both times the doors jammed... please investigate this for the 1000's of Jeep owners that having to put out $300+ each time this occurs... with the economy the way it is, we just can't afford a new car, or having to pay for the same repair over and over and over... also, if you window won't stay close, it opens your Jeep for being vandalized or even stolen.....
It is a well documented fact regarding the continued negligence of Chrysler/Jeep regarding the defective window regulators. The window regulator controls the electric window and keeps it in place. With no warning the defective part frequently breaks causing the window to fall into the door-the window cannot be rolled up. The first time this happened 11/09 I had two small children in the back seat during a thunderstorm. I was traveling on the freeway. Suddenly the window dropped into the rear drivers door. The children started screaming as rain came into the vehicle and I had to pull over onto the side of the freeway. I had to call for help and a family member drove 60 miles to pick up the children as we sat on the side of the road with pouring rain coming into the vehicle. After investigating the matter and spending $357 to get it fixed, I realised this has become a chronic safety issue for this vehicle. Jeep fixes the window with the same faulty part, they reimbursed me for most of the cost however 21 months later..... the same thing all over again and this time they don't want to cover it and of course they still fix it with the same dangerous part. It now costs 400-500$ to fix it. Thousands of Jeep Liberty owners have dealt with this problem over and over. I don't understand how Chrysler/Jeep can get away with this blatant safety issue.
- Austin, TX, USA
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The contact owns a 2005 Jeep Liberty. The contacted stated the rear passenger window regulator failed twice causing the window to become inoperable. The window regulator was replaced twice under warranty but the contact was concerned that the regulator would fail again because the dealer replaced the failure with another defective regulator. The manufacturer was contacted and advised that if the window regulator were to fail in the future, they would not assist with the repair. The failure mileage was 12,000 and the current mileage was 47,000. Updated 06/07/11
Since buying my 2005 Jeep Liberty new 6 years ago...I have had to replace the mechanism that keeps the windows up eight times. Out of that 8 times, Jeep has made me pay for 4 of them! obviously a defective part...shame on Jeep!
The driver side rear window failed and the window and the unlocking mechanism will not operate. When this failure occurs, the window will not raise and the door will not unlock. The replacement parts are the same as the original parts. The rear sided window and locking mechanism (regulator) has failed. The dealership told us that this is a known problem (defect) with these Jeep liberties. It is just a matter of time until they fail again. These rear windows are not used very often, so we do not know when the next failure will occur. We have one year left on the extended warranty, but if an improved part is not used for the repairs, it will fail again.
The contact owns a 2005 Jeep Liberty. The contact stated that the passengers side rear windows and doors would not open. The vehicle was taken to the dealer who stated that the window regulator was defective and needed to be replaced. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 10,000 and the current mileage was 19,000.
2005 Jeep libery rear driver side window regulator failure, resulting in loss of power window function and inability to keep window closed. Regulator was replaced at cost to owner. At approx same time, rear window wiper motor failed, was not repaired due to cost.
The window regulator has recently quit working on three of the four windows on my 2005 Jeep Liberty. Without any warning, the windows just fell down. Because the regulator is not working, it is impossible to roll the windows back up. Until the vehicle is repaired, the only way to try and keep the windows closed is to tape them in place. I am extremely afraid someone will be able to gain access to the vehicle while it is parked and/or at a stop. The vehicle is truly not safe and secure as long as I cannot roll the windows up 100%.
Both of my back windows fell down into the door. I am married and no children living at home so the back seat is never used. We have rigged the windows into the door so they will stay shut. I am very disappointed in this american made car. I wanted to support the U.S. economy by buying a Chrysler product and I am extremely disappointed that Chrysler will not do anything about this problem. My Jeep Liberty is a 2005 model.
Jeep Liberty 2005 windows. 2 out of 4 windows have fallen and no longer can be closed. The windows fell on their own without hitting and bumps or pot holes while driving. The window motor hums but the windows will not move up or down. This is a recurringroblem for Jeep and we ask the company to recall and correct this matter. It should be taken care of by the company so they do not continue to lose the confidence of their costumers.
The contact owns a 2005 Jeep Liberty. The contact had the rear passenger side and rear driver side window regulators replaced because the windows had fallen down in the door. The dealer stated that the failure was common. The contact called the manufacturer who stated that they would cover repair costs although the vehicle was no longer under warranty. The failure mileage was 33,199 and the current mileage was approximately 56,300. Updated 12/23/10. The window regulator had to be replaced three times. Updated 04/15/11
I have a 2005 Jeep Liberty. I have had all 4 window regulators fail and 2 of them fail twice. I don't understand why there has not been a recall. I was just driving down the road one time and the rear window just fell down. I never ever even use the rear windows! please help!
The contact owns a 2005 Jeep Liberty. The rear windows regulator failed numerous times causing the glass to fall into the door frame. The vehicle was taken to the dealer who replaced the window regulators under the warranty, but the failure wasn't corrected. The rear windows regulator failed again on September 3, 2010. The manufacturer took report 19926946 and advised they could assist with a copay towards the repair. The vehicle wasn't repaired. The failure mileage was 83,500 and the current mileage was 84,000.
Researching issues related to my 2005 Jeep Liberty (3.7 limited 4 X 4). Repeated electronic issues with windows - came across others with same issue. Exactly how many repairs has Jeep Chrysler done on Jeep liberties... just thought you should know. It's not cheap - read info at: www.denlorstools.com/autoblog/2009/02/Jeep-Liberty-power-window-problems-diy-tips/.
Rear, drivers side window falls down into door and cannot be lifted using switch. The same window has been repaired twice already once in March 08 then again March 09. Jeep reimbursed me 1/2 for first repair and 100% for second. I have requested Jeep pay for repair again but do not yet know if they will.
My rear drivers side power window had broken twice on my 2005 Jeep Liberty. It seems as if it comes off it's track and the window moves freely in the frame. It falls down into the inner part of the door when I hit a bump. I have had this repaired once before for a rather large fee. I have heard numerous complaints of the same description from other drivers of Jeep Liberty's from all of the power windows. Something needs to be done about this because it is not fair that I have to pay for bad engineering on the part of Chrysler.
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- Franklin, OH, USA