The contact owns a 2015 Kia Sorento. The contact stated while driving 30 MPH, the brakes and the steering wheel seized inadvertently, and the vehicle stalled. The contact was able to veer to the side of the road. The contact stated that she attempted to roll up the windows, but the vehicle failed to respond. The vehicle failed to restart after several attempts. The check engine warning light, ABS warning light, and other unknown warning lights were illuminated. The vehicle was towed to the residence, and then to a Triple A certified mechanic, where the battery and the alternator were replaced; however, the failure recurred. The dealer was notified of the failure and informed the contact that the failure was related to the electrical system; however, the vehicle was not diagnosed. Additionally, the contact stated that the sunroof failed to open or close unless the sunroof switch was depressed several times. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

- Philadelphia, PA, USA

The contact owns a 2015 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart after several attempts. The contact stated that several unknown warning lights were illuminated. The VIN was included in NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). The vehicle was towed to a local dealer, where it remained awaiting diagnostic test and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 93,000.

- Hackensack, NJ, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Mercedes, TX, USA

The contact owns a 2015 Kia Sorento. The contact stated that while driving at various speeds, the vehicle overheated with the temperature gauge indicating that the engine was hot. The contact also stated that smoke was coming from the vehicle. The vehicle was taken to a dealer and was diagnosed with engine failure; the vehicle was no longer operable. The contact then received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) which she linked to the failure. The dealer and the manufacturer were notified of the issue and the contact was informed that the recall was not related to the engine failure. The vehicle was not repaired. The vehicle was towed back to the residence. The failure mileage was approximately 125,000.

- Middletown, NY, USA

The contact owns a 2015 Kia Sorento. The contact stated while driving 65 MPH, the vehicle overheated and the wheels were shaking. The vehicle also experienced brake failure. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulics). The approximate failure mileage was 70,000.

- Louisville, KY, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the ABS and oil warning lights illuminated. The vehicle then lost motive power. Upon inspection, the contact noticed there was no oil in the oil reservoir. The vehicle was taken to an independent mechanic and diagnosed with camshaft position sensor failure. The mechanic replaced camshaft position sensor; however, the failure recurred with a rattling sound coming from the vehicle. The vehicle was then towed to the dealer and diagnosed with engine damage and connecting rod failure. The dealer performed a Product Improvement Campaign: PI1802 (Knock Sensor Detection System - ECU Logic Improvement) software update. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and directed the contact to take the vehicle to a dealer. The manufacturer declined the engine replacement since the contact did not have the product improvement campaign software update prior to the failure. The failure mileage was 99,702.

- Henderson, NC, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Houston, TX, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to schedule a recall repair appointment with the local dealer however, the dealer had to reschedule each time because the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Waco, TX, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.

- Bossier City, LA, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (Service brakes, Hydraulic). The contact stated that while attempting to turn on the vehicle, the vehicle would not start. The dealer was made aware of the failure and informed the contact that the next available appointment was in September. The manufacturer was made aware of the failure and informed the contact to not drive the vehicle as it could catch on fire. The failure mileage was unavailable.

- Las Vegas, NV, USA

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA campaign number: 21V331000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lake Havasu City, AZ, USA

The contact owns a 2015 Kia Sorento. The contact stated that while her mother was driving 30 mph, the vehicle stalled with the check engine warning light illuminated. An audible engine failure warning and a no service message appeared on the infotainment system. The contact drove the vehicle to suntrup Kia South (6263 S lindbergh blvd, St. Louis, mo 63123) for the vehicle to be repaired under NHTSA campaign number: 20V519000 (service brakes, hydraulic) and was informed that the recall could not be serviced since the computer systems were down. The contact then contacted the manufacturer, who confirmed that the computer systems were down. The contact was advised to stop driving the vehicle as there was potential for the vehicle to catch on fire. No further assistance was offered. The failure mileage was 68,405. Parts distribution disconnect.

- Saint Louis, MO, USA