This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2015 Kia sorrento has paint that is chipping off in large chunks around the winshield and the hood. This issue has been happening for a couple of years now. I spoke with Kia consumer assurance and they informed me that the only models covered is 2011-2014. I purchased my Kia sorrento in April 2014, although it is a 2015 model. I want to make a formal complaint regarding this model. I have seen others with the same issue in this area.
Gossett Kia on mt. Moriah in memphis, tn replaced my engine in 2019 due to a recall but after my engine was replace my check engine light has constantly been coming on. I have taken my Kia Sorento back to the dealership numerous time only to be told that I am not putting my gas cap on right or tat my gas cap needs to be replaced. I have purchased 3 gas caps from this dealer ship. I will be driving down the street and the check engine light will just come on. This issue did not start until they put in the new motor. However no one at the dealership checked the censor. I have replace numerous parts on my car and all the replacements were done at the dealership. I have requested from the dealership a print out of all the repairs to my Kia and as of today's date I have not received it. I have mad the request 3 times. Once over the telephone and 2 times in person. I feel defeated but I am not giving up. They need to find out what the problem is. I am 71 years old and they seem to think I don't know what I am talking about. My name is [xxx] and I live at [xxx] my phone # is [xxx] I have an appoint to take my truck to Kia again to check the engine light 01 08 2020. If they had checked the censor when T his first happened it would probably still be covered under my warranty. Now I will probably be out of pocket to replace the censor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Pearl white paint is peeling from the base coat. Started peeling at 90K miles. Paint warranty ended at 40K miles. There is a current lawsuit in progress on this issue. I am not a part of that yet.
The paint on my pearl white Kia Sorento is falling off. I contacted the Kia dealership in mobile, al where I purchased it from the service manager came outside took pictures and never contacted me. I called and called and he never returned my calls. I also contacted Kia corporate and was given a case# 13187397. Noone ever returned my calls. I paid over $700 to have my car painted myself and the paint started to peel off again in less than 90 days. The store repainted to faulty areas at no charge. This is ridiculous.
- Mobile, AL, USA
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Our Kia sorrento has the metal shavings in the oil passage which has caused the entire engine to fail at $50K miles. There is a Kia recall for this issue; however, Kia is refusing to cover the cost because our vehicle VIN is not part of the specific recall. The estimated cost for repair is $8K, plus our out of pocket costs for renting a call. We also had issues with the car that required air conditioner repair and replacement of the entire center console, but are not sure if they are related to the manufacturing defect at issue currently. In addition, we received a letter saying our airbag indicator is faulty but a recall is not coming up for this item.
The pearl white paint is chipping off of my Kia Sorento on the windshield pillars, above the windshield and the hood and various other locations.... the paint finish is faulty and was not properly applied
Car multimedia system includes blue tooth radio a gps stopped working and I can not use blue tooth and direction maps my mechanic asked the Kia mechaniic and was told it is a common problem.
I was driving on a rural highway, on a Saturday morning, sun shining and a brisk 70 degrees, when I heard what I thought was a gunshot and my ears ringing from the sound. My sunroof started shattering and then raining glass down into my car. I thought maybe something had hit my car and stopped as soon as safe. Needless to say I was scared to death. I immediately took my car to the Kia dealership because my roof was blown open. I called the insurance company to make a claim and they will fix my sunroof. I then saw online that this was an issue with a Kia Sorento and just want people to know that this exploding sunroof is happening and it is scary and dangerous!
My vehicles rear facing camera has a black screen. The lines are still there and it seems like the sensor is working but the screen is completely black. At first this seemed to be an intermittent problem only happening one or two times a week. Now it will not come on at all. The vehicle starts in park and when put in reverse the screen turns black but shows the lines for my car.
My 2015 Kia Sorento ignition went out and I had to have it towed into the dealership and cost me right at $500 for a new ignition. Making me leave with two keys, my original key will only operated the door and then new key operates only the ignition. My factory fob is no longer a part of the working ignition. I am seriously unhappy and find this hard to believe being that my Kia has less that 88K miles on it.
I was driving straight in a grain silo town in Kansas (coming up on oakley from Colorado springs) and there were no cars around me. The weather wasn't drastically changing and there was no adverse weather. Suddenly, it sounds as though there was an explosion on the top of my car. The fabric partition that separates the sunroof from the interior of the car starts shaking violently in the wind and there was some glass shards that fell into the car. It goes without saying that the incident scared both me and my two kids who were in the car with me. I pulled over to the closest gas station and took a look at the damage (seen in the picture below). As I had the rest of my road trip to accomplish (Kansas City, mo), my husband met me in oakley, ks with his car and we made the exchange. I am a very meticulous driver who inspects everything before a road trip: Tire pressure, window cracks, interior is intact, drastic change in weather along the trip, etc. I would have never thought to look at the sunroof and even if I did, I'm not sure I would have found anything. If I were driving on a major highway I could write this whole incident off as maybe a stray rock. However, there was nothing around me.
My Kia Sorento sometimes won't start. While parked in our driveway, we'll try and turn on and for some reason, won't start and come back later in the day, it'll start. My kids drive this car and I don't want them stranded somewhere because it won't start. In fact, my 17 year old was stranded due to the car not starting and he had sit around and wait for car to be ready to turn on. I've read many complaints online about this same issue but no real solution. One time when it did not start, I spent $160 to tow it to a Kia dealership. When the car arrived, the dealer turned on the key and it started. They said they can't diagnose it until it fails to start again which meant leaving the car there until it decides not to turn on. This is unpredictable so we took the car and it started fine for two weeks and again, it failed after that two weeks. With so many online complaints and Kia claiming they don't know what the issue is, this has to be unsafe. Online, some refer to the issue as having to do with the anti-theft system. Doesn't Kia know this" some complaints noted that they've fixed the battery and starter and still have the same issue. When is Kia going to acknowledge these complaints and recall the intermittent start issue"
I have a serious electrical/wiring problem. Whenever it rains or I go to the carwash, I am guaranteed to have my headlight, brake lights, turn signal light to go out because it gets wet. Also, I have a bad vibration in my front wheels while I am driving. I have had my rotors replaced with new rotors as well as brakes. I have had my tires rebalanced and rotated and it still vibrates. I have taken it to the Kia dealership service department for issues. The vibration does not happen when I hit the brakes, it vibrates when I accelerate. It does not matter what the speed, it will vibrate.
We were headed back from vacation, just got into the little town of province Louisiana, and the moon roof just exploded ! there were no other cars around us no debris! we were driving about 50 mph on a 2 lane highway.the noise was so loud it sounded like a shotgun went off in the car, we nearly ran off the road !
Car started making knocking noises from engine and got louder as my husband accelerated. Car then hesitated to accelerated and eventually stalled. This is dangerous!
A D V E R T I S E M E N T S
- Jonesborough, TN, USA