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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
39,115 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Lexus ES 350 body / paint problems

body / paint problem

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2007 Lexus ES 350 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #19

Sep 152012

ES 350 6-cyl

  • 74,500 miles

A D V E R T I S E M E N T S

Vehicle dashboard melting in sun. Started on drivers side now evident on both drivers and passenger sides. Progressed from being merely sticky to clearly melting!

- Locust Grove, GA, USA

problem #18

Oct 012010

ES 350 6-cyl

  • 22,000 miles
For the past few years, I have noticed that my dashboard has gotten very shiny and very, very sticky, causing an unsightly mess and, worse, causing a distracting reflection onto the windshield. I didn't know the reason until recently when I saw a report on the news of numerous other people having the same problem with their Lexus.

- Miami, FL, USA

problem #17

Jul 172012

ES 350 6-cyl

  • miles
Dashboard melted over time. It was out of warranty.

- Coral Springs, FL, USA

problem #16

May 052014

ES 350 6-cyl

  • miles

A D V E R T I S E M E N T S

The material the dashboard is made of is melting from the heat.

- Miramar, FL, USA

problem #15

Jun 072014

ES 350 6-cyl

  • 82,300 miles
The dashboard of my 2007 ES 350 is melting away. It has a really shiny & sticky area on the driver side which, causes a lot of glare on the windshield & making it a safety concern. Also, the dashboard has areas that started cracking due, to the same issue. Also, the door panels are melting as well. I try to protect the dashboard with the sunshades, but it is getting worse (each day). Please help.

- Miami Gardens, FL, USA

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problem #14

Feb 012013

ES 350 6-cyl

  • miles
Dash is melting and Lexus or Toyota are not willing to replace free of charge. I'm the original owner of this car and the problem started about a year and a half ago. It's causing a reflection on the dash board which is blinding and makes it hard to see while driving. I'm worried with the Florida heat the dash board will catch on fire or completely melt, or cause an accident due to the visibility issue.

- Miami, FL, USA

problem #13

Jun 012012

ES 350 6-cyl

  • 100,000 miles

A D V E R T I S E M E N T S

On July 24, 2014 I noticed the dashboard on the driver side was starting to look sticky and shiny like the passenger side, but didn't think anything of it until I started driving and could not see clearly out of the windshield because of the glare from the sticky and shiny dashboard. After further research I find that I am not the only consumer with this problem. In 2012 I first noticed the sticky and shiny dashboard only on the passenger side which I've mentioned the issue to the dealer who stated he hasn't heard about such issue. I will be bringing my car in as it is now affecting my ability to drive safely because of the glare on the windshield and will present them with the many other complaints seen here. Clearly this is a safety hazard that Lexus needs to issue a recall on before the entire dashboard melts and affects the airbags. I hope to see a resolution for all soon before a fatality from this defect becomes national news as the acceleration issue did.

- Houston, TX, USA

problem #12

May 092011

ES 350

  • 100,000 miles
The contact owns a 2007 Lexus ES350. The contact stated that the dashboard was melted and causing a glare on the windshield. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Miami, FL, USA

problem #11

Oct 012012

ES 350

  • miles
Dashboard melting causing a reflection on windshield.

- Boca Raton, FL, USA

problem #10

Mar 192014

ES 350

  • 115,000 miles
I was cleaning the windshield and the rag slightly ran across the dash board. Since then it is like a gooey sticky like substance. It is right in front of the driver side of the windshield. I now have a ridiculous glare on the driver side, which makes it very difficult to see. I have fuses and hair fragments sticking to my dash board that won't come off because they are stuck due to the melting of the dash board. I would like to add that any time I even slightly hit the dash board with my nail, or rings or bag, a junk just falls out, it feels like play-doh or clay. This had occurred before I bought my vehicle in November of 2013.

- Sarasota, FL, USA

problem #9

Apr 252013

ES 350

  • miles

A D V E R T I S E M E N T S

In April of 2013, I noticed that the dashboard of our Lexus had small tears or cracks on it. It looked like someone had stuck their fingernails into the dashboard. I thought it was odd since neither my husband nor myself had done such a thing. Over the next several months, as the weather became hotter in Florida, our dashboard (for lack of a better word) began to melt. It became very sticky and began to cause visual problems on the windshield due to the reflection/glare from the melting dash. My husband called Lexus in July 2013 to explain the issue and the safety hazard it was creating. He asked for the dashboard to be replaced, citing there had to be a defect. We had never experienced this issue with any other car we have owned and we have owned 9 cars over the years, all in Florida's hot sun. For a couple of months we got the run around from Lexus. The final decision was that Lexus would replace our dash at a reduced cost because our car was out of warranty and our issue was an isolated problem that they had never seen before. It was their opinion that we had done something to our dash to cause this. We of course knew we did not! we refused to pay for a new dash, so we have dealt with the inconvenience for almost a year. Recently, I saw a segment on our local news about other cars having this same issue. The news organization urged consumers to follow the link to your website and issue a complaint, so this issue can be recalled and fixed. Please issue a recall for all vehicle make and models that have this issue. It is a safety issue because the reflection blocks my field of vision when I drive the car on a bright sunny day. I have pictures that were sent to Lexus with our original complaint. They not only show the stickiness but the viability issue. Please contact me if you need to see them.

- Palm Harbor, FL, USA

problem #8

May 072013

ES 350 6-cyl

  • Automatic transmission
  • 12,000 miles
The contact owns a 2007 Lexus ES350. The contact stated that the dash board was melting, which caused it to become abnormally shiny and blocking the contact's visibility. The vehicle was taken to the dealer where the technician stated that the dash board needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 12,000 and the current mileage was 15,300. Updated 8/28/14 updated 09/12/2014

- Boynton Beach, FL, USA

problem #7

Jan 252013

ES 350 6-cyl

  • 50,000 miles
Dashboard has melted. Vehicle is out of warranty. Safety hazard is the extreme reflection from the sun. My eyes are extremely sensitive to light and makes driving difficult. I can not afford a new dashboard and Lexus is claiming that the weather is hot in Florida and it can happen...oh well

- Boca Raton, FL, USA

problem #6

Apr 042011

ES 350

  • miles
Three to four years ago the dashboard began to develop very shiny and very sticky feel and continues to get worse as time goes on. The shine reflects on the windshield causing a glare and hinders vision. This is definitely a safety issue and someone needs to do something about it. This is not just in the Lexus cars either as it is in the news that this is also occurring in Toyota and Nissan make of cars.

- West Palm Beach, FL, USA

problem #5

Dec 112011

ES 350 6-cyl

  • 25,000 miles
Dashboard started to deteriorate becoming sticky and shiny creating a visibility issue.

- Boynton Beach, FL, USA

problem #4

May 022014

ES 350 6-cyl

  • 25,000 miles
Dashboard began to deteriorate and become sticky and shiny, creating a visibility issue.

- Boynton Beach, FL, USA

problem #3

Apr 012010

ES 350

  • miles
My dashboard melted which is causing windshield screen glare and obstructing vision to oncoming traffic

- Miami, FL, USA

problem #2

Jul 102009

ES 350

  • 20,000 miles
On 07/2009 we took our 2007 Lexus ES350 in for service with 20K miles. It was being taken in for a brake problem, faulty visor and vehicle tilted/leaning. I was advised that the brakes had 1mm left (near brake failure). A Lexus tech replaced the brakes, visor and confirmed that the vehicle was tilted/leaning. Since then the vehicle returned several times for service including but not limited to the following: Brakes and tilt/leaning. The brakes were replaced again and another tech confirmed that the vehicle was tilted/leaning with visual and physical inspection. The tech measured from the wheel well to the ground. The dealer replaced the front suspension but the results were the same. The vehicle is still tilted/leaning and now Lexus is refusing to fix it and stated, they have done all they can do to fix it. After I complaint that the vehicle is unsafe a Corp field tech was sent to inspect the vehicle. The field tech also confirmed that the vehicle was tilted/leaning and stated that they don't currently have a remedy for this problem. The vehicle currently has 25K miles. Due to the statement above it leads me to believe the this is a manufacture defect.

- Whittier, CA, USA

problem #1

Jul 012006

ES 350

  • miles
Visibility around the car is very difficult. Front posts are large and closer to the driver, blocking more of the field of view. The high backend blocks rear view and the large posts on either side of the rear window add significantly to the blind spots. Because of the visibility issue, I have had numerous close calls that could have resulted in serious harm to others and damage to my car. I have had to significantly change my driving habits to accommodate what I believe to be a design weakness in the car. The car feels unsafe to me and I wish I had never bought it. If I could afford to sell it I would in a New York second. I am a 17 year Toyota customer who has owned 5 of their products, on this one the design stinks. I rank it "fair" only because it has other features and performance that are quite good, but they don't offset the visibility problems. I love Toyota/Lexus, but I hate the ES350.

- Marietta, GA, USA

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