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2.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,591 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Lexus RX 350 steering problems

steering problem

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2009 Lexus RX 350 Owner Comments (Page 1 of 2)

problem #23

Jun 212016

RX 350

  • miles

A D V E R T I S E M E N T S

I brought my RX350 in for a "free" yearly inspection and was told that my rack and pinion steering assembly was leaking and needed to be totally replaced at a cost of $1800. This car has low mileage, always garaged, and always serviced at a Lexus dealership (2). I was told that the rack and pinion pressure was checked every time it was brought in for regular maintenance and it just happened for no reason. I am disappointed with Lexus and have researched that this is a common problem with the rx's. should this be part of a recall as it is a clear safety issue that has no warning. My car was running in excellent condition. This was the most expensive "free" inspection of all time.

- Virginia Beach, VA, USA

problem #22

Jan 212016

RX 350

  • 53,000 miles
During vehicle service, I was told that the rack of power steering is leaking, which costs around $1500 for replacing power steering rack. After looking on line, I found this is a common problem for rx 350 with low mileage. This is a safety issue Lexus should recall and to fix the problem.

- Sugar Land, TX, USA

problem #21

Jul 292015

RX 350

  • 57,700 miles
Took to dealer for regular oil change. The 25 point check - right side rack and pinion leaking, right rear strut leaking front brakes low battery fail test from a battery I received from Lexus in 2012. Brake fluid flush need 4 wheel alignment. The corporation needs to do a recall I've researched to many of these vehicles are being cited with this rack and pinion. They recalled prior years why not the 2009 and up? I am to receive assistance with the labor, but as we know labor is the bulk of charges.

- Queens, NY, USA

problem #20

May 222015

RX 350

  • 33,645 miles

A D V E R T I S E M E N T S

While have my car serviced, the shop informed me that the steering rack was leaking fluid and needed to be repaired at a cost (parts & labor) of $1562. This seems outrageous to me given that the car has about 33K miles on it. When I check the blog on arfc.org, it appears that this is a common problem. Why has Lexus not been required to issue a recall for this problem?

- Mclean, VA, USA

problem #19

May 222015

RX 350

  • 47,794 miles
During routine oil change at Lexus dealership I was informed that the steering rack was leaking and the entire rack needed replacing soon as it poses a safety issue. Learned this is a very common reoccurring issue with this make/model/year and validated as such on-line. Estimated cost of repair that I was quoted: $1,678.85. Due to the potential safety issue and number of occurrences I do not see how this is not a recall issue and that the cost should be the responsibility of the manufacturer as it is obviously a manufacturing defect.

- Naperville, IL, USA

problem #18

Mar 212015

RX 350 6-cyl

  • miles
I bought the vehicle in for service of an oil change on March 21, 2015. I was informed by my advisor that the power rack & pinion assy. Is leaking fluid. The entire assy. Has to be replaced at a cost of $1, $900 (really). If the fluid is leaking that would affect my steering the vehicle and turning (god forbid). The vehicle is only 6 years old how can this possibly be. Due to the potential safety hazard I am concerned about driving this vehicle with my family. I called customer service and reported the matter was informed that isn't a recall on the part. The manufacturer should be held liable for this safety hazard and defect of part. I am asking for assist in this pressing (dangerous) matter. I will contact any one I know that is looking to purchase this model vehicle. I will let them know the circumstances of this model vehicle. Any assistance you can give would be greatly appreciated. Thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- New Orleans, LA, USA

problem #17

Mar 212015

RX 350

  • 89,100 miles

A D V E R T I S E M E N T S

During routine oil change at Lexus dealership I was informed the rack and pinion steering boot was leaking and the entire assembly needed replacing soon as it poses a safety issue. Learned this is a very common recurring issue with this make/model/year and validated as such on-line. Estimated cost of repair that I was quoted: $1,536.88. Due to the potential safety issue and number of occurrences I do not see how this is not a recall issue and that the cost should be the responsibility of the manufacturer as it is obviously a manufacturing defect.

- Columbus, OH, USA

problem #16

Jul 162014

RX 350 6-cyl

  • 66,500 miles
While being serviced for brakes for 3rd time, dealer noticed torn/leaking rt front boot. Appears to be a major problem with this car. $15 part, $475 labor. Fortunately this was covered due to 3rd party extended warranty but with the number of complaints and tsb's on this issue, the dealer should have covered. This negligence shouldn't happen on a premium brand, this will be our last Lexus.

- Bakersfield, CA, USA

problem #15

Oct 272014

RX 350 6-cyl

  • 54,576 miles
During vehicle service today, I was told that the rack of power steering is leaking. I was charged $1750 for replacing power steering rack. After looking on line, I found this is a common problem for rx 350 with low mileage. This is a safety issue Lexus should recall and to fix the problem.

- Schenectady, NY, USA

problem #14

Sep 302014

RX 350

  • 59,100 miles
I took car in for regular servicing and the mechanic said there is a power steering leak and the rack and pinion would need to be replaced. Apparently, this is a very common problem with the Lexus Rx 350. Why hasn't there been a recall?

- Lake Forest, IL, USA

problem #13

Aug 182014

RX 350

  • 62,000 miles

A D V E R T I S E M E N T S

I took our 2009 Lexus rx 350 in for routine 60K mile service and was notified by the service adviser of a power steering leak which would require the replacement of the rack and pinion mechanism. Was quoted a cost of $1700 - $1800 for the replacement. I denied the service recommendation. After researching this issue, it became clear that this is a recurring problem with this vehicle and I filed a complaint with NHTSA. This is clearly a safety issue which Toyota/Lexus should address.

- Portland, OR, USA

problem #12

Jul 072014

RX 350

  • 68,000 miles
I took my vehicle in for what I thought was an oil leak after having my oil changed, and I was told that the rack and pinion steering was leaking from a crack in the boot and needed to be replaced. I was charged over $1400 to replace the rack and pinion steering part. A discussion with the service department at the dealership and a review of a number of websites makes it obvious that this has become a common issue with this vehicle and needs to be addressed immediately.

- Rapid City, SD, USA

problem #11

Jul 222014

RX 350 6-cyl

  • 74,265 miles
On 22 July 2014, I proceeded to the Lexus of huntsville dealership for a 75,000 oil change, tire rotation, and service maintenance for my 2009 rx 350. I was told that the rack and pinion steering had a leak near the left side boot and needed to be replaced. I also was told that my front and rear brakes needed to be serviced as well. I was given an approximate quote of $1600 to replace the rack and pinion steering part, and a needed front end alignment along with having my front and rear brakes replaced and the original oil change, and tire rotation. I ended up paying $2,265 that day. I went ahead and had my vehicle serviced with the intent of filing this complaint as I told the service manager that Lexus had a history of these rack and pinion steering and boots leak as I showed him the complaints on this website. In addition to pay at least $38,00 dollars for this vehicle and still get charged for a major part to have it fix is worthy for a complaint. To have numerous complaints of the same parts over the amount of years tells me why haven't this been on the recall lists and what are you all waiting for? will it take a fatality to get the attention of a recall. I live paycheck to paycheck, and this has put me in a major bind financially. Please advise.

- Huntsville, AL, USA

problem #10

May 022014

RX 350 6-cyl

  • 60,000 miles
I took my Lexus RX350 to my tire shop for alignment and new tires. Upon, inspection of steering rack the technician noticed rack and pinion right boot was wet with power steering fluid. The shop recommended that steering rack needs to be replaced. I have owned Toyota and Lexus all my life and never have steering rack issues before. Especially at this low mileage. I am disappointed with Lexus of not recalling this steering rack issue. If Lexus failed to replace my steering rack free of charge. I will never buy a Toyota and Lexus again.

- San Francisco, CA, USA

problem #9

Apr 122013

RX 350 6-cyl

  • 65,167 miles
Took car in for service and they did a oil change and told me that the rack and pinion was leaking and needed repairs of $1667. Seems like a common malfunction and should be investigated.

- Porter Ranch, CA, USA

problem #8

Nov 182013

RX 350

  • 94,000 miles
After a routine oil change and maintenance service at 94,000 I was informed that the power steering rack and pinion needs replacement for a fee of $1854, plus brake pad and replacement and resurfacing of the rear rotors for $385. I found no evidence of oil leakage on the garage floor.

- West Linn, OR, USA

problem #7

Oct 092013

RX 350 6-cyl

  • 52,000 miles
I took my car in for regular service a couple of weeks ago and they recommenced several things, including replacing the power steering rack due to a leak. I got a second opinion before replacing it and they said it seemed very odd to have that at such low mileage. I therefore did lots of research to see if I was just unlucky and have found many people that own a Lexus or Toyota have had this problem at such low mileage. I have only ever taken my car to be serviced at Lexus as they state needed, and therefore do not believe that this problem should be happening and think it's completely unacceptable I should be responsible for paying for this. If this is a safety concern (my car did not pass inspection due to it) how can Lexus not recall the part after so many incidents?

- Mclean, VA, USA

problem #6

Sep 032013

RX 350 6-cyl

  • 45,000 miles
Dealership said there is a leak. The steering could fail. Need to replace rack and pinion system.

- East Northport, NY, USA

problem #5

Aug 132013

RX 350 6-cyl

  • 51,000 miles
Went to Lexus dealership for oil change today & was told that rack & pinion steering assembly is leaking and needs to be replaced. Vehicle has only 51,000 miles on it & has been serviced regularly at dealer. Noticed many complaints online with the same problem on Lexus rx vehicles. This should be a manufacture recall! average cost to replace is $1500.

- Lexington , KY, USA

problem #4

Jul 182013

RX 350 6-cyl

  • 54,744 miles
During vehicle service, was told the rack and pinion, power steering was leaking. After looking on line I discovered this a common problem with rx vehicles. Most with low mileage or age. Lexus apparently ordered no recall or upgraded their parts to fix the problem.

- Lebanon, NJ, USA

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