5.1

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,275 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Mazda CX-5 body / paint problems

body / paint problem

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2013 Mazda CX-5 Owner Comments

problem #6

Oct 102016

CX-5

  • 16,000 miles

A D V E R T I S E M E N T S

I received a safety recall of my Mazda CX5 in October 2016. It is recall 9916H lift gate stay damper concern. I have been calling the Mazda at the avenues, jacksonville, fl, to get it fixed since October. As of January 7, there are still no parts and they don't know when they will get parts.

- Jacksonville, FL, USA

problem #5

Dec 282016

CX-5

  • 42,835 miles
The contact owns a 2013 Mazda Cx-5. while the vehicle was parked, the liftgate failed to open. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V644000 (structure). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The failure mileage was approximately 42,835. The VIN was not available. VIN tool confirms parts not available.

- Dochester, MA, USA

problem #4

Jul 092014

CX-5

  • 35,696 miles
We bought our Cx-5 in April 2013. Last night when I went to get in my car I noticed a crack in the bottom middle of the windshield its about 12 inches long and curves like a hook. When I parked my Cx-5 there was no crack. When we called dealer where we bought the car he stated "a rock hit it" without even looking at the crack. My husband let him know that a rock did not hit the windshield as it was sitting in our yard. I am worried that if I take my car up to the dealership they will do the pen test and state that it was caused by a rock. There are no stars or chips on the windshield. Would like to know if there is a way to confirm this crack before they do a pen test?

- Augusta, ME, USA

problem #3

Apr 152013

CX-5 4-cyl

  • 15,000 miles

A D V E R T I S E M E N T S

Walked out to cracked windshield (1/4 way across vehicle) 6 months after purchased. Was told by dealer would not cover under warranty because of small nick at end of crack was thicker than dollar bill. 4 months later, discovered chip in windshield. During fix, crack protruded from chip and whole windshield had to be replaced again.

- Shakopee, MN, USA

problem #2

Oct 142013

CX-5 4-cyl

  • 6,100 miles
Both rear view mirrors vibrate at speeds in excess of 30 mph. On highways the vibrating is so intense the mirrors are nearly useless as using them can be nauseating. The driver side mirror vibrates more than the passenger side mirror, but both noticeably vibrate.

- Kansas City, MO, USA

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problem #1

Oct 072012

CX-5 4-cyl

  • 20 miles
When driving over 40mph, the side view mirrors shake uncontrollably making me extremely dizzy and feeling disoriented. I can't use them at all and makes driving at that speed unsafe. I brought it to Mazda to be fixed twice already. The first time, they acknowledged an issue but I had to come back because they needed to send the dealership the parts. When the parts were in, they tried the fix and then I was told it didn't resolve the issue. The fix was to the hood to stop the hood and mirrors from shaking. Apparently, Mazda are aware of the issue and coming out with a new fix in the next month or so. This is a brand new car. All mileage so far has been me going back and forth to the dealership for this issue. I have not been able to enjoy the car at all and deem it unsafe for myself and my baby. I wrote to Mazda customer service and received a disgusting response who began every sentence with "unfortunately"! "[xxx]"offered $100 in service coupons for the inconvenience without explaining what the issue is and how they attempt to fix it. I am extremely disappointed in Mazda for many reasons...number one being advertising the car for safety features when clearly it isn't. they need to look at this very seriously and come up with a fix tried and tested for the safety of all passengers. If I had to go through a purchasing exercise again, I surely will not be buying Mazda products. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Spring Valley, NY, USA

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