The contact owns a 2010 Mazda 6. the contact observed that the alarm on the vehicle continued to go off intermittently until it drained the battery. The vehicle was jumpstarted and taken to a local dealer (legend Mazda, 12115 I-35, san antonio, tx, 78233, 210-564-6800) where it was diagnosed that the front driver and passenger door latches needed to be replaced. The frontal driver side door latch was replaced and the frontal passenger side door latch was in the process of being replaced. The vehicle was serviced per NHTSA campaign number: 13V425000 (latches/locks/linkages) in October of 2013 by the dealer (john hine Mazda 1545 camino del rio S, san diego, ca, 92108, 888-714-7925). The recall remedy failed to repair the vehicle. The manufacturer was not contacted or made aware of the failure. The failure mileage was approximately 82,757.

- San Antonio, TX, USA