CarComplaints.com Notes: The 2008-2011 Mercury Mariner has a dangerous problem with the power steering that Ford says they fixed when they didn't -- at least not 100%.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
101,327 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Mercury Mariner steering problems

steering problem

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2008 Mercury Mariner Owner Comments (Page 1 of 7)

problem #136

Jan 172017

Mariner

  • 95,000 miles

A D V E R T I S E M E N T S

Steering went out at 95,000 miles on my daughter's 2008 Mercury Mariner. We were lucky that she or no one else was killed or seriously injured because the weather was bad and the roads were icy. She states that she could barely turn the wheel and it took all she had to turn after it went out, and, it seemed to get even worse when she stopped, shut it off and turned it back on. I assume it is a recurring issue from the recall that was performed on the vehicle back in 2015. I just called Ford customer service and they state that because the recall was already performed, they can confirm that it will not be covered. They recommended that I take it to a Ford dealer for diagnosis and repair for a fee. The bigger issue than cost in my opinion is the lingering safety hazard that still exists. The component failed about a month shy of 2 years after the update, however, as far as Ford is concerned, the issue has been resolved. Someone could crash and die because of this known issue. Is Ford not concerned? how can they sleep at night knowing hundreds of thousands of people (like my daughter) are at risk. In my opinion, it is completely unreasonable to not conduct another recall for the safety of their customers. Someone with money needs to get after them with a lawsuit.

- Cedarburg, WI, USA

problem #135

Jan 082017

Mariner

  • miles
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering warning indicator illuminated and the vehicle was difficult to steer. The vehicle was not diagnosed or repaired. The failure mileage was unknown. The manufacturer was not made aware of the failure.

- Broken Arrow, OK, USA

problem #134

Dec 192016

Mariner

  • 145,770 miles
Car working normal, shut it off, turned it on the next day and had no power steering assistance. When reviewing online other 2008 Mercury Mariners were recalled for the same issue. However, Ford told me my car was not included in the recall. Yet the repair was the exact same repair that was needed to fix the recalled cars.

- Ballston Spa, NY, USA

problem #133

Dec 202016

Mariner

  • 235,508 miles

A D V E R T I S E M E N T S

Steering wheel will freeze up while driving. Steel on steel horrible noise when driving. Shifter gets stuck have to put it in neutral to start it.

- Hammond, IN, USA

problem #132

Nov 142016

Mariner

  • 118,200 miles
The contact owns a 2008 Mercury Mariner. While driving approximately 25 mph and making a left turn, the steering wheel seized and became difficult to maneuver. The contact coasted the vehicle to the side of the road, waited a couple of minutes, and resumed driving. The vehicle was taken to the dealer where it was diagnosed that the epa steering gear box failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 118,200.

- Belmont, MA, USA

problem #131

Dec 162016

Mariner

  • miles
Power steering not working. There was a recall in 2014 and dealer states he fixed it, but they only did the minimum and ran diagnostic and they were done. They stated the codes didn't pop up that were required. Per my mechanic they are popping up as of today. I cannot get Ford or dealers to help me.

- Balwin, MO, USA

problem #130

Dec 162016

Mariner

  • 146,310 miles

A D V E R T I S E M E N T S

The contact owns a 2008 Mercury Mariner. While attempting to maneuver the vehicle from a parking space, the power steering assist failed and the electric power assist failure warning indicator illuminated. The contact, an independent mechanic, inspected the vehicle and took it to the dealer. The technician informed the contact that NHTSA campaign number: 14V284000 (steering) no longer applied to the vehicle. The manufacturer was notified. The failure mileage was 146,310.

- South Richmond Hill, NY, USA

problem #129

Dec 162016

Mariner

  • 146,310 miles
My wife was driving the Mariner, she stopped at the post office to ship a package. When she tried pulling away from the curve she couldn't turn the steering wheel. She called me told me what had happened, also saying the display on dashboard was on, a message that read electtric power assist failure, I arrived where she was and drove the Mariner home. This happened on a Friday night so had to wait until Monday to call Ford customer service at 1-800-392-3673 to see what could be done, after all this is a national recall.

- Richmond Hill, NY, USA

problem #128

Oct 312016

Mariner

  • 140,000 miles
I received a message on my dash display "power steering assist fault" while driving. After parking, shutting off my vehicle, and then restarting my vehicle, my power steering was locked. The brighton Ford dealership assessed my vehicle and told me I have an issue with my torque sensor which causes the power steering to lock up. I looked up torque sensors for my vehicle, and discovered that torque sensors in many vehicles matching the same description as mine were recalled for the same exact malfunction. My car was manufactured during the dates listed on the recall as well. It is recall number 14S05. This recall is not showing up for my vehicle. Why could this be?

- Livonia, MI, USA

problem #127

Sep 212016

Mariner

  • 154,000 miles
Received Ford recall #14S05 in July of 2014, for a "loss of electric power steering assist" in affected vehicles. The recall notice indicated that Ford would perform a "software update", or, "replace affected components for free of charge". took my vehicle to a nearby Ford dealership, had the recall "software update" performed on my vehicle. After the "software update" was performed on my vehicle, my vehicle suffered a complete loss of power steering assist, requiring the replacement of the entire steering column. This was the exact reason Ford had issued recall #14S05 in the first place and the exact components Ford said it would replace as part of recall #14S05. Ford has since refused to pay for, or, reimburse me for the cost of this repair under the premise that the "software update fixed the power steering assist defect". as a result, Ford continues to perpetuate increased risk of accidents and subsequent injury to owners of the affected vehicles.

- Lake Stevens, WA, USA

problem #126

Nov 032016

Mariner

  • 138,000 miles

A D V E R T I S E M E N T S

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at approximately 30 mph, there was a clicking loud noise coming from the steering wheel when making a turn, the power assist system fault warning light illuminated. The steering wheel seized. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage approximately was 138,000.

- Mobile, AL, USA

problem #125

Oct 252016

Mariner

  • 117,000 miles
Drove to work about 15 miles and shut vehicle off. Then started vehicle to move vehicle to another spot and steering was tight and on dash it said power steering assist fault. Was unable to steer car. Called Ford customer care because I wanted to know if my vehicle had been fixed with campaign14V284000 and was told campaign was closed.

- Chambersburg, PA, USA

problem #124

Oct 202016

Mariner

  • 66,500 miles
My power steering went out and on the dash it said "power steering assist fault". I took it to the Ford dealership and they said the torque sensor went out and the electric steering column has to be replaced. There was a recall on the torque sensor in 2014, recall 14S05, and their solution was to do a software update instead of replacing the steering column. When I called Ford's corporate office about this they said they have not decided to pay for the steering column to be replaced. I am filing this complaint because the solution to the recall did not fix the problem because the torque sensor still failed and Ford should be responsible. I know there is an ongoing investigation about this issue and hopefully Ford will do the right thing and reimburse everyone that has had to pay for this to be replaced.

- Norman, OK, USA

problem #123

Jul 202016

Mariner

  • 120,000 miles
The contact owns a 2008 Mercury Mariner. While the vehicle was stationary, the power steering failed and the steering wheel became extremely difficult to turn. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 120,000.

- Candler, NC, USA

problem #122

Oct 022016

Mariner

  • 149,000 miles
My wife was driving on her way home, and out of nowhere the steering felt weird, and while driving the car shut off. No power steering or power brakes (due to engine shutting off) and we do not know why this happened.

- Dade City, FL, USA

problem #121

Oct 042016

Mariner

  • 100,000 miles
The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 15 mph, the vehicle stalled without warning. The contact stated that the vehicle displayed "power steering fault" warning message. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

- Houston, TX, USA

problem #120

Sep 272016

Mariner

  • miles
It started off when you get on the freeway you have to hold the steering wheel tight because it jumps in the next lane. And it's hard to steer especially trying to turn and guide it going straight.

- Garfield Hts, OH, USA

problem #119

Jun 272016

Mariner

  • 55,000 miles
The contact owns a 2008 Mercury Mariner. While attempting to turn right onto a major highway, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The vehicle was towed to the dealer where it was diagnosed that the steering column and housing were faulty and needed to be replaced. The vehicle was previously repaired in August of 2014 per NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 55,000.

- Bainbridge, GA, USA

problem #118

Apr 102016

Mariner

  • 59,234 miles
Safety recall 14S05 -as a result of the recall Ford upgraded the software in my car in Dec. 2015, but three months later the steering failed. (the car was parked on a quiet san francisco street when I tried to start it and realized that the steering wouldn't work.) I first towed the car to my local mechanic, who looked at it for a week and then told me that it was related to this safety recall; he advised me to take the car back to Ford. When I re-towed the car to Ford dealership, they refused to honor their written commitment to repair the problem and instead tried to argue that because I got a software update, their responsibility was over. When I asked if the symptoms in my car matched those the recall was meant to fix, the dealership admitted the symptoms matched. They say they can't do anything B/C a "code" didn't trip. I also noticed that the recall says that software upgrades "may" fix the problem and should at least notify the driver by beeping. My car never beeped, but more importantly a software update that "may" fix the problem is not sufficient for safety! the steering issue should be fixed/replaced by Ford! Ford is negligently putting customer lives in danger. Moreover, Ford shouldn't be able to push the cost of a malfunctioning, core product feature onto customers. When I purchased the car, at the top of the market price for it, I was not told "in 50,000 miles you will have to pay several thousand dollars for a completely new steering column because this one will fail and people in your car may die." Please investigate as many consumers are complaining about how Ford is trying to push responsibility for recall 14S05 onto individual car owners.

- San Francisco, CA, USA

problem #117

Dec 152015

Mariner

  • 120,000 miles
The contact owns a 2008 Mercury Mariner. While driving approximately 40 mph, the power steering warning light illuminated intermittently. The steering wheel was difficult to turn left or right. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the power steering needed to be updated. The vehicle was repaired; however, the failure persisted intermittenly. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Detroit, MI, USA

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