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really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
76,598 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan steering problems

steering problem

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2010 Mercury Milan Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #38

Aug 052015


  • 111,000 miles


There was no prior warning or problem with the car at all. I just started the car for work and immediately there was no power steering. A warning message appeared "power steering assist" and advanctrac. I turned the car off and restarted after a minute with no change. I repeated this several more times lengthening the time interval with no change. I tried the next morning and the problem still persisted. I had the vehicle towed into the dealership and after their evaluation they stated the problem was the power steering gear and would need a total replacement at a cost of $2200. In 40 years of driving I have never had a power steering issue, period. There is a recall for this very problem on similar vehicles but not mine. I am writing to report that the current Ford recall does not encompass all affected vehicles.

- San Tan Valley, AZ, USA

problem #37

Aug 072015


  • 75,869 miles
I was pulling out of a parking space a gas station and the "service power steering now" and "service advancetrac" service lights came on. The steering wheel became very tight and undriveable. After two calls with Ford and research online I found that the 2011 Milan has a recall but not my 2010 Milan. The car is unsafe to drive.

- Franklin , MA, USA

problem #36

Aug 022015


  • 105,000 miles
The contact owns a 2010 Mercury Milan. While driving at 40 mph, service advanced trac was displayed across the message board and the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The failure mileage was 105,000.

- Detroit, MI, USA

problem #35

Jun 072015


  • 170,000 miles


While driving, power steering went out. After researching to see if it would be under a recall, it was discovered, many, many Ford cars with the same steering wheel/power steering step-up has been recalled. Because our car is a hybrid, apparently they, Ford, haven't gotten around to recalling them. Ford needs to step and recall hybrids too.

- Sevierville, TN, USA

problem #34

Aug 022015


  • 100,000 miles
The contact owns a 2010 Mercury Milan. While driving approximately 40 mph, there was an abnormal noise and the service advance trak warning message appeared while making a right turn. The contact mentioned that there was a loss of power steering. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 100,000.

- Detroit, MI, USA

problem #33

Jun 182014


  • 144,536 miles
While driving I lost all steering control, this problem has happened in the past. Took car to Ford they reset the computer & I was ok, until March 29 2015 I was driving and lost all sterring control, took the car bac to Ford & was told they dont know anything & I would ghave to replace steeeing gears. This is very dangerous & I had no problems with the car until I had the power train recall fixed. Please fix this problems before someone is seriously injured

- Orangeburg, SC, USA

problem #32

Jun 072015

Milan 4-cyl

  • Automatic transmission
  • 163,000 miles


The contact owns a 2010 Mercury Milan. The contact stated that while driving at 45 mph, the power steering failed and an unknown warning light illuminated. The failure occurred on two occasions. The vehicle was taken to an independent mechanic where it was diagnosed and repaired but the failure recurred. The repair details were unknown. The manufacturer was notified of the failure. The failure mileage was 163,000. The consumer stated, on July 13, 2015, that the vehicle was inoperable. Updated 9/21/2015

- Sevierville, TN, USA

problem #31

May 282015


  • 20,000 miles
The contact owns a 2010 Mercury Milan. While driving at various speeds, the power steering warning light illuminated and the vehicle stalled. The contact mentioned that excessive force was required to turn the steering wheel. The contact merged to the side of the road, where the vehicle was restarted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.

- Magnolia, TX, USA

problem #30

Jan 092015


  • 87,000 miles
Power steering went out until I restarted the car then fine until later in the day, same thing no power steering. Everything was fine until a few days ago. Then it started a again, as the days went by it was happening more and more and now it wont reset when starting. No power steering at all!

- Indianapolis, IN, USA

problem #29

Apr 082015


  • 68,000 miles
Electronic power steering system displays message on dash display, as well as service advancetrac. The first time the incident happened I was able to turn the car off and the power steering resumed when I re-started the car. This went on and off intermittently for a couple of months. Now I have no power steering at all and it is extremely difficult (near impossible) to drive safely. Ford has identified this issue in over 400K vehicles that they just released last week. I am in the military and I live in italy and have no idea how to fix this. There is an obvious chronic problem with this and it needs to be corrected. Please add my vehicle to the recall list. here is the link to the news article identifying the problem.

- Apo, AE, USA

problem #28

May 232015


  • 77,160 miles


It started in recent weeks when we start the car we get an error message "electric power steering malfunction" and there is no power assist. Shutting off the car and restarting clears the error message. Twice now while driving right after start up the steer malfunction error came up and with it we had a loss of power streering. Both times we were able to move to the curb, put in park shut off and restart and no problems. We will be getting this to the dealer but don't anticipate a fix. They only repair when they can duplicate a problem and this problem is intermittent.

- Monrovia, CA, USA

problem #27

Apr 062015


  • miles
The contact owns a 2010 Mercury Milan. While driving at various speeds, the power steering warning light illuminated. The contact mentioned that excessive force was required to turn the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Radcliffe, KY, USA

problem #26

Mar 302015

Milan 4-cyl

  • 68,686 miles
As I was making a right turn at a rural intersection I lost power steering. I was going possibly 25 mph. I went into the left lane but there was no vehicle there. If there had been I would have hit it. A warning came on "service advance trac & service power steering now" this also happened about 2 years ago when I was stopped. At that time a Ford tech reprogrammed a module & it has been ok til now.

- Wabash, IN, USA

problem #25

Feb 112015


  • 78,000 miles
3 times when I have started my car the "power steering fault assist" is displayed and I have no power steering. After restarting it was fine but now it has completely gone out. The vehicle isn't old enough for it to fail. If it happened while I was driving I could have wrecked. It is unsafe.

- Greenville, TX, USA

problem #24

Mar 142015

Milan 4-cyl

  • 65,400 miles
Driving on highway at 65mph when the service power steering light comes on and the power steering goes out with stability control. It was very hard to just keep the car in the lane of the highway not to mention to turn the car. This had happen twice before with a Ford dealership resetting the sensor. This time the car went into the Ford shop coming out with them having to replace the power steering unit for a cost of $1700 but when they reported it to carfax it was only reported as an alignment and inspection! I feel that Ford knows this is an issue with this model car.

- Atlanta, GA, USA

problem #23

Mar 112015

Milan 6-cyl

  • 70,000 miles
While driving, as I turned the steering wheel the turn was slow to respond and turning back to straight driving position, steering wheel was extremely hard to turn which almost caused me to hit a parked car. After parking (which took extreme effort and arm/shoulder pain) and starting again, automatic steering ability had failed and indicator light read "service power steering now". the car can not be driven because it is too hard to turn steering wheel and for fear that the lack of power steering will cause an accident. I also noticed that there has been numerous similar complaints posted on the internet with the same problem and concerns. Please add my vehicle in the recall list so that not only I and my family will be safe but also anyone else that may be on the road who can be involved in an accident caused by the inability to maneuver safely due to no power steering capability. According to Ford's motto "built for the road ahead", I can't get to the "road ahead" safely without power steering.

- Philadelphia, PA, USA

problem #22

Mar 092015


  • 84,000 miles
I was driving down I94 in washtenaw county and I received a notification to the extent "service power steering systems" within the next 5 minutes I completely loss power steering. Once in a safe location, I turned off the car and restarted; the problem remained. Repeated twice to no avail. Representatives at Ford client relations states "no outstanding recalls for this issue" dealer states "not a lot of known problems that they have seen". I reiterated to both that my research shows the opposite that there have been numerous incidents of the same report.

- Ann Arbor, MI, USA

problem #21

Nov 192014

Milan 4-cyl

  • 60,000 miles
The electric power assist steering would fail intermittently and a message would display to that effect most of the time. Sometimes restarting the car would make it work and other times it would just start working.this only happen when the car was not rolling but we could not trust it and had it replaced, at a cost of $1789.

- Muskegon,, MI, USA

problem #20

Jan 142015


  • 94,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving at approximately 30 mph, the service advance track and the power steering lights illuminated as the power steering seized. The failure recurred on multiple occasions. The vehicle was taken to a dealer and was not repaired or diagnosed. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The VIN number was not available.

- Detroit, MI, USA

problem #19

Jan 252015

Milan 4-cyl

  • 75,000 miles
Power steering completely gone 5 min after warning light and chime sounded, and display on dash said power steering failure and service advancetrac now. Seems very dangerous to be driving and only have 5 minutes before you lose your steering. Warning light was a car with curvy tire tracks. This needs a recall due to its dangerous implications.

- Middleburg Heights, OH, USA

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