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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
66,050 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Nissan Murano body / paint problems

body / paint problem

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2004 Nissan Murano Owner Comments

problem #8

Feb 072016


  • 88,000 miles


Exiting a highway and taking ramp to enter an avenue, driver lost control of the car turning right at intersection. Front left tire hit the curve side and car rolled over 2 full rolls. Driver and passenger had seat bells on. Car body took strong hits on both sides, posts between side windowsroof, windshield frame, hood. Seat bells never locked down during roll over and none of the airbags deployed. Driver and passenger had head, knees and back injuries. It would be expected the seat bells to lock down and at least the side airbags to deployed. Pictures available at your request.

- San Juan, PR, USA

problem #7

Jun 022014

Murano 6-cyl

  • 58,000 miles
Trunk door latch locked and would not open.

- Chicago, IL, USA

problem #6

Sep 012012

Murano 6-cyl

  • 70,000 miles
Sun visors slip down without warning blocking vision.

- Romeoville, IL, USA

problem #5

Jul 022012

Murano 6-cyl

  • 35,000 miles


There are three ways to lock and unlock the doors; using the remote, using the key and using the interior locks. The remote does not lock nor unlock the driver's nor the front passenger doors. The key, which can only be used in the driver's door lock, will lock and unlock all doors except the front passenger side door. The interior locking mechanism located on the drivers door will not unlock nor lock the front driver's nor the passenger side doors. At this time the only way to unlock the driver's and the front passenger side doors is to reach over and use the interior handle. Once the front doors are unlocked the only way to lock them is to manually move the locking switch to the locked position. This problem seems to have affected hundreds if not thousands of Nissan Murano's the inability to lock and unlock the front doors is critical to the safety of the vehicle's occupants. The driver cannot lock the front doors, which is paramount when a child is riding in the car. Not locking the doors can be critical in the event of a motor vehicle accident. It is a well known fact that the safest place to be in the event of an accident is in the car and the inability of the driver to insure that all doors are locked is critical to everyone's safety. Having an unlocked door open in a crash increases the probability that an occupant will be ejected from a car thereby increasing injuries and the probability of death; not knowing that all doors are locked results in unnecessary risk.

- Floral Park, NY, USA

problem #4

May 092014

Murano 6-cyl

  • 72,900 miles
I was driving on my way to a near highway with my two children, and I heard a small knocking noise. I slowed down to a near parking lot, because I thought it was an engine cover that was loose, but the vehicle came to an abrupt stop. When I had it towed, after mothers day weekend, I was told that the problem was the transfer case. Nissan offers a warranty for the cvt transmission (due to known failures with it) that covers 10 years 120,000 miles, but does not include the transfer case (which is another known problem with the 03 04 Murano models). It cost $3,178 to fix the problem at the Nissan dealership (which I had done). When looking for this part there is a vast increase in price between the 03 04 model in comparison to any other model, because there is such a higher demand for this particular part (which indicates that this is a frequent problem with these models). I was told at the dealership that the seals from the transmission were leaking, hence why it broke. The problem is, that I was at that same dealership not too long before due to an alternator problem, and they gave me a list of problems with the vehicle which included: The belt, the belt tensioner, alternator, wheel bearing, and rear brakes, but never mentioned leaking seals on the transfer case. There are way too many factors indicating that there was a manufacturing/engineering problem with the transfer case on these two models that was fixed on later models. I do not feel safe driving vehicle. I asked Nissan to repurchase the vehicle or give me some sort of solution to this problem, because I do not feel safe driving it after the last experience with it, and they declined. Had this failure occurred at the highway it could have been fatal. On top of that the Nissan dealership returned my vehicle, after a $3,178 fix, with a cracked windshield and will not respond for it. Unbelievable.

- Hackettstown , NJ, USA

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problem #3

Mar 122014

Murano 6-cyl

  • 104,000 miles
There has not been a wreck yet, but if my 16 year old daughter continues to drive this car there will be a wreck. We bought our 16 year old daughter a 2004 Nissan Murano. The driver side sun visor randomly drops down while she is driving. Nissan wants $400 to replace the sun visor. This is a defect in the vehicle. I have gone online there are 100's of complaints about the 2004 Nissan Murano's sunvisor. I want to issue a formal compliant about this very serious problem!!!

- Florence, SC, USA

problem #2

Jun 192013


  • 100,000 miles
The contact owns a 2004 Nissan Murano. The contact stated that the passenger side front door handle failed and became detached from the door. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The failure and current mileage was 100,000.

- Miami , FL, USA

problem #1

Nov 012003

Murano 6-cyl

  • Automatic transmission
  • 500 miles
I have a noise/squeak/rattle behind my glove box. My car has been to the dealer over 10 times for this issue and it hasn't been repaired. It is not making the vehicle un-drivable, but a brand new vehicle should not be doing that.

- Cheswick, PA, USA

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