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NHTSA — Electrical System Problems

2008 Saturn Outlook (Page 2 of 7)

10.0

really awful
Crashes / Fires:
1 / 6
Injuries / Deaths:
0 / 0
Average Mileage:
56,874 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Saturn Outlook electrical problems

electrical problem

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2008 Saturn Outlook Owner Comments (Page 2 of 7)

« Read the previous 20 complaints

problem #111

Dec 022014

Outlook

  • 92,000 miles

A D V E R T I S E M E N T S

Passenger airbag seat sensor/module doesn't recognize a passenger in no matter the weight.dealership wants $900 for new part. This is a safety issue not a wear and tear issue and should be resolved by GM.

- Dickinson , TX, USA

problem #110

Mar 062014

Outlook 6-cyl

  • 91,634 miles
In March of this year I turned my 2008 Saturn Outlook into haley GMC in midlothian va to fix a recall concerning an air bag warning light that was on in the car. Air bag recall 14030 was performed, however, the warning light was still on in the cabin. Service department at haley informed me that the recall was performed per GM specifications however, the warning light was still on due to a faulty passenger presence module (diagnostic code: B0081). At the time of this repair I had an extended warranty under the gmpp (General Motors protection plan) which was still valid until August of 2014 or 107,000 miles which ever came first. I was told by gmpp that this module was not covered under my current warranty. Since this visit I have taken my complaint through not only the dealership but through corporate GM on two separate occasions pleading with them that this was a safety related issue not a warranty issue. GM has stated to me that this is not a safety related issue and that this part is no longer covered under warranty. They want me to pay them $900 for this repair and I refuse to pay them because this repair should be covered under General Motors. This same issue has been reported by numerous other GM vehicles besides the Saturn Outlook, including the GMC acadia and Saturn sky. I would like to get assistance from your department in challenging back to GM to get this issue addressed for I am driving around in an unsafe vehicle that there is a good chance that if a passenger is traveling with me in the front of the vehicle that the air bag will not go off in a frontal collision.

- Chesterfield, VA, USA

problem #109

Aug 202013

Outlook 6-cyl

  • 79,000 miles
I was traveling about 60 mph on hwy. Car shut off and back on, it was also raining. Smelt really bad like a fire. Went straight home, took car to shop the next day. The water leak I thought had been fixed was leaking into the electrical board caused a burn out while I was driving because it was raining.

- New Port Richey , FL, USA

problem #108

Sep 162014

Outlook 6-cyl

  • 65,489 miles

A D V E R T I S E M E N T S

While parked on a resident driveway, it was raining for awhile there and rain came thru both side frames from the windshield inner pillar panels and was dripping on the floor mats and went thru the carpet and soak the floor, it does this every time it rains it comes through like that, smell like burnt wires came out on our way back home.

- Amarillo , TX, USA

problem #107

Aug 292014

Outlook

  • 106,000 miles
Water leaks into my vehicle from a variety of locations. One through the back-up distance indicator in the back of the vehicle, down the insides of the door panels onto the driver and passenger floor, and down the inside of the windshield. My car started not turning off when I would turn the ignition off with the key and pull it out. I brought it to a mechanic and he fixed 5 leaks in the sunroof drains. Now my blower motor won't work, but my car does turn off again when I want it to. Mechanic said I should bring the car back in to have all the carpet/seats taken out and completely dried out so I don't get mold under the carpet, too. Don't have the funds for all the fixes for this vehicle and the electric problems, so I'll have to do one at a time. I love the vehicle, but it's a love/hate relationship. I the leaks and the damage the leaks caused, since they are known issues, were covered under some kind of a recall.

- Duluth, MN, USA

problem #106

Mar 122014

Outlook 6-cyl

  • 57,000 miles
Driver side headlamp did not work on many occasions over 1 1/2 years. Dealer replaced both driver and passenger bulbs but drivers side went out and did not come back on. An inspection revealed a burnt / melted connection at the bulb.

- Merrick, NY, USA

problem #105

May 302014

Outlook 6-cyl

  • 57,000 miles

A D V E R T I S E M E N T S

The problem starts with heavy rain leaking through the sun roof. According to the ed morse dealership representative, the sunroof is projected to pass some water (very few) that will drain through the drain tubes located at the front and rear columns (sides of the windshield). However, the tubes may get clogged an the water starts leaking inside the car through the columns were airbag are located. Nevertheless, these tubes are not long enough to drive the water until the bottom of the car so the water will leak into the inner fuse block, will damp the carpets on the passenger and driver sides and make much more damage than you can believe. As the insulator between the carpet and the floor is like a sponge, it will absorb the water and soaks all the connectors that run below the insulator (cables that run from the battery, to the seats motors and heater, etc, etc). Not to mention that it may damage the airbag triggers mechanisms located on the columns besides the windshield".based on the number of complains about this issue at the internet, why nobody has done anything yet? what if the front sides airbag does not deploy as expected due to this rain inside the car????" NHTSA should seriously inquire GM for that as it may put many lives at risk. And not only to Saturn Outlook owners. The same is happening to GMC acadias and Buick enclaves....there are many forums with such complain at the internet and in one of them a representative from GM ask us to contact her but I sent her 2 E-mails and so far I have no answer. Her E-mail is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Valrico, FL, USA

problem #104

May 302014

Outlook 6-cyl

  • 57,000 miles
I just left my 2008 Outlook xr at the dealer. According to them the problem are the tubes that drain the water from the sunroof. These tubes run inside the front and rear columns (on the sides the windshield in the front and the side columns on the back of the car). These tubes are not long enough to drive the water until the bottom of the car so the water will leak into the inner fuse block, will damp the carpets on the passenger and driver sides and make much more damage than you can believe. As the insulator between the carpet and the floor is like a sponge, it will absorb the water and soaks all the connectors that run below the insulator (cables that run from the battery, to the seats motors and heater, etc, etc). Not to mention that it may damage the airbag triggers mechanisms located on the columns besides the windshield".based on the number of complains about this issue at the internet, why nobody has done anything yet? what if the front sides airbag does not deploy as expected due to this rain inside the car????" NHTSA should seriously inquire GM for that as it may put many lives at risk. And not only to Saturn Outlook owners. The same is happening to GMC acadias and Buick enclaves....

- Valrico, FL, USA

problem #103

May 242014

Outlook

  • miles
The contact owns a 2008 Saturn Outlook. The contact stated upon starting the ignition, the key remained lodged in the ignition switch. The vehicle had not been repaired. The manufacturer was notified of the defect. The failure mileage was unavailable.

- Kaufman, TX, USA

problem #102

May 042014

Outlook

  • 171,000 miles
Every since I have had a recall fixed...my lights flicker on the dash and I have been having problems with the transmission seeming to stay in one gear. It was told to me that it may be a timing chain issue but it is not a recall. I have read numerous complaints in regards to this issue from other Outlook owners.

- Muskegon, MI, USA

problem #101

Apr 072014

Outlook 6-cyl

  • 82,000 miles

A D V E R T I S E M E N T S

Last week we had heavy rain and rain began leaking into the car near the front pillar on the passenger side. The next day the car would not start and it appeared the battery was dead. When I had it tested it showed it needed replacement. I purchased the battery and went to have it installed. While I was there I turned the car off and the engine was still running. The technician advised that the fuse box was coroded and cleaned the connections. The car continued to remain on throughout the day until it seemed to dry out. It rained again yesterday and the same issue occurred where there was water leaking from the driver side pillar near the air bag. I noticed the car staying on one time and then the next morning the car would not start. I began researching the issue and found similar complaints from other GM users. I am concerned not only about the electrical system, but potential mold and contacted the dealer as many noted there was a service bulletin. They were unable to assist as there has not been an official recall. I would urge that this be pushed as it is another known issue with GM cars that GM refuses to do anything about: 2007 GM acadia consumer complaints ODI id number specific to water leak: 10258230 (this is my complaint id #) 10255735 10254149 10248331 10211267 10210839 10210533 2008 GM acadia consumer complaints ODI id number specific to water leak: 10246694 10243591 10241649 10230134 10229896 10212682

- Cedar Park, TX, USA

problem #100

May 282013

Outlook 6-cyl

  • 45,740 miles
Near the end of May 2012, I was backing out of my driveway which slopes slightly downward, and suddenly water started coming out of the rear overhead lights. When the car reached level ground the water then came out of the passenger-side windshield pillar and the sunroof as well. I brought it to a GM dealership and they told me the sunroof drain tubes were clogged. It cost me $90 to have them clean it out. The car is normally garaged, however we had driven it during a rainstorm the day before this happened. Afterwards we started noticing some crazy things happening to the electrical system of the car. Sometimes the radio would stay on even after the key was removed and opening the doors (which normally would shut everything down.) sometimes the front door panel speakers would not work at all, or one would work or both would work. Right now the drivers side is not working. Then the day after the car was out in a torrential rain storm sometime near the end of February 2014, it would not start at all. It was completely dead and I had to call aaa to get it started. The aaa guy said to check this car out online for electrical problems, which I did and found volumes of complaints stemming from this issue, as well as several GM technical service bulletins or tsb's as they are referred to. I once again brought it to the GM dealership which knew about the issue and repaired it at a cost to me of $810.39. GM has not addressed this issue directly, nor has compensated any of the consumers who own the vehicles that all have this problem, namely Saturn Outlook, GMC acadia and Buick enclave from 2008 - 2010. I feel that it is irresponsible and unethical for them to pass this problem off to the consumer. This is not a normal wear and tear issue and I want to be reimbursed, and I'd like them to inspect and repair for free the electrical system as well for other damage.

- Plymouth, MA, USA

problem #99

Jan 292014

Outlook

  • 94,500 miles
I was driving on the highway going 70 miles/hr and the chime went off and engine power is reduced and service stabilitrak traction control off flashed on my display as well as the check engine light. I started to lose power and cars were swerving around me with the sudden loss of speed and I was lucky I was not hit by another car. By the time I got over to the shoulder of the road I was going 40 miles/hr with the gas pedal pushed all the way down. The problem was diagnosed by a GM dealership as a timing chain issue. When I looked online it seems many people have had problems with the same issue. GM has informed me there was a recall for the 2007 Saturn Outlook and the 2009 Saturn Outlook but my 2008 Saturn Outlook was not under the same recall even though nothing is different in the 2008 from the 2007 or 2009, it has the same engine and the same timing chain that qualified the other years recalls.

- Liberty Township , OH, USA

problem #98

Dec 272013

Outlook 6-cyl

  • 85,000 miles
Driver's side headlight stopped working. Got pulled over and was given a fix it ticket. Replacing the bulb didn't fix it. I've read this is a very common issue with the wiring harness due to manufacturer defect or faulty equipment which shouldn't be the responsibility of the owner to pay to fix. Driving in the dark without a working driver side headlight is very dangerous, especially in the winter which is when this happened to me. There needs to be a recall because this causes a big safety issue.

- Canton, MI, USA

problem #97

Nov 072013

Outlook

  • miles
Low beam passenger side light went out and I replaced the light. Two weeks later the light went out again, I moved the connector and the light came back on. The light worked for two weeks and it went out again. I went to change the bulb and it smelled line burnt plastic. I removed the bulb and the connector was burnt on one of the sides. The wire was barely hanging on the side the connector was burnt. The wire harness seems very flimsy and very poor quality. I'm very surprised and disappointed of the poor quality of the wiring harness. This can also possibly be a safety hazard.

- Winters, CA, USA

problem #96

Oct 122013

Outlook 6-cyl

  • 67,000 miles
10/12/13 we had several inches of rain & the next morning I noticed the floor boards were wet. Again, the evening of 10/15 we had severe rain storms with flooding in our city. The next day when my mil & I got into vehicle the floor boards were soaked. When we put our seat belts on they too were wet. I took the vehicle to a body shop on 10/16 & have a statement that it would be a costly repair, mold was present & he stated it was not recommended that I drive it due to possible electrical problems. On 10/23 I picked the vehicle up from the body shop & noticed the mold on the headliner of the passenger side & driver side floorboard. I immediately called the dealership (covert Buick) where I purchased the vehicle & told them I would be bringing the vehicle to them first thing in the morning. 10/24 I attempted to start the vehicle & it would not start. I called the dealership & spoke to the service manager tom. He sent a tow truck out to bring the vehicle to the dealership. Prior to the tow truck arriving I cleaned out all my personal belongings & upon doing so I found that the third row cup holder had standing water in it & mold was growing in it also. Upon arriving to the dealership tom stated he "got me a loaner vehicle approved by [xxx], they usually don't do this" & told me I would "likely not hear from them until wed, 10/30 as they were very busy". I did not hear from tom until fri, 11/1 at 3pm. I returned his call at 5pm & he explained that they assessed my vehicle & it would cost me $1900 for repairs. "there were leaks found & water damage caused a short in the battery." I then explained that I did not feel this was something I should have to pay to get fixed as I had just purchased the vehicle from them. Asked him to escalate to his manager & get back to me. I received a call from tom 11/4 stating covert was not going to pay for the damage. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hutto, TX, USA

problem #95

Aug 192013

Outlook 6-cyl

  • 16,110 miles
Driving down the highway at 60mph when car slowed down to 10-15mph. Had to place my emergency lights on in order not to get hit by passing vehicles and move to the emergency lane. I had to turn off the car in order for the accelerator to work again. After the first incident the vehicle kept on stalling. Took the vehicle to the dealer and it turns out its the throttle body that's malfunctioning. The warranty I purchased does not cover this type of part, I don't even have a year with this vehicle. In doing my research I find out that there has been an investigation on this vehicle on foresaid problem around the time I purchased the vehicle. The investigation is still opened. Investigation number PE13-003. The Ford dealership is charging me close to $700 in order to get this part fixed. They did not provide this information to me I had to look it up my self. They also did not provide me with a renter car I had to purchase one on my own. Its just unfair.

- Kegley, WV, USA

problem #94

Aug 012012

Outlook

  • 86,000 miles
We have owned this 2008 Outlook since it was new, we are the original owners. It was principally garaged until recently. After any rain water can be heard sloshing over your head and the floor gets wet. On several occasions electrical issues have started happening. Various lights come on the dash and the radio will turn on by itself. I am concerned that the water leaking in is causing electrical shorts which could cause a fire or cause the airbag system to fail. This is a known problem and this much water entering the dash could cause a catastrophic failure resulting in injuries. Water is entering from the sunroof and does not drain properly. GM has a tsb that speaks of drain tubes that need to be extended. I do not think that is the issue because, if it was, it would have leaked since it was new. This problem only started a couple of months ago and this car had been exposed to rain over the years with no issues.

- Groveland, MA, USA

problem #93

May 112012

Outlook

  • 60,000 miles
While on vacation, noticed the engine light come on, no apparent problems at the time but the next morning (after sitting in the parking ramp all night) I come out to find a dead car battery. Apparently, after turning the car off and removing the key, the car did not shut off. Jumped the battery, took it right to a repair shop. Due to a major water leak of the sunroof, my whole electrical system was affected. The car had to be dried out, I continue to have more and more things go wrong with this vehicle. It continues to leak water on the passenger side floor, roof (comes down like a waterfall), etc. Now I have noticed my car battery running higher and my front head lamp turns on and off. Could make this car very dangerous!

- Brookings, SD, USA

problem #92

Jun 222013

Outlook 6-cyl

  • 65,500 miles
While driving on the tollway, all electrical parts on instrument panel went completely out, and the air conditioner stopped blowing, and the radio went out. Even the speedometer stopped displaying. The entire instrument panel showed nothing. The service technician at jupiter Chevrolet in dallas charged us $770 to repair a wiring harness that they said was ruined due to a leak in a drainage hose in the sunroof and that this is common with this vehicle. I don't understand why there is no recall. This could have been very dangerous. Water had leaked into the passenger floor board as well.

- Dallas, TX, USA

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