The contact owns a 2005 Toyota Matrix. The contact received a recall notification for NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Vail , AZ, USA

The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced any failures.

- Haggerstown , MD, USA

We received a notice in June regarding a recall of our family vehicle (Toyota Corolla matrix 2005) for a defect related to the airbags. According to the statement, it has to do with the air bag inflators and, depending on circumstance, could rupture and cause metal fragments to pass through the air bag cushioned material resulting in injury or death. We were told that until a remedy because available in our location to have no one ride in the passenger front seat. That was three months ago. I just looked up the status and there is still no remedy available in our area. This is not a minor issue. It's caused undue stress and inconvenience throughout the entire summer. We have a baby on the way and are concerned that there is still no remedy in place, and we feel a solution has not been provided in a reasonable amount of time. We plan on calling Toyota during normal business hours to see if there is any way we can fix the issue ourselves and then submit for a reimbursement. Simply telling customers to have no one ride in the front passenger seat and not provide any additional information--such as when we can expect parts to become available--is poor customer service. Plus, if we have to address the issue ourselves, it will cause unnecessary strain on our already tight budget.

- Sandown, NH, USA

The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Colchester, VT, USA

The contact owns a 2005 Toyota Matrix. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in August of 2015. The contact was informed that the remedy for the recall was not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Bloomfield, NJ, USA

Shortly after acquiring this car, the airbag warning light comes on sometimes and sometimes not. Toyota refuses to do anything to remedy this problem.

- Plover, WI, USA

Toyota will not let dealerships disable these defective passenger side air bags. Honda recently went through the same thing and they did disable the airbags until the parts were available to fix them. I got a complete run around from Toyota's customer service when I called them and was told "it had to go through the state." Ridiculous. If it has to be coordinated through the state then Toyota should be responsible for that. Why should I be driving around in a car that can have shrapnel flying around in it? "don't let anybody sit right in front of it" is not an acceptable solution. Not to mention they have no idea how long it will be til the parts are available - and this recall went out in June but I am only just now being notified. So 2 mos. Passengers have been sitting on the deadly side. They should not be allowed to get away with this as a business practice - totally unacceptable to put people at risk this way. Please do something about this.

- Johnson City, TN, USA

The reason I am filing this complaint is I don't feel Toyota's airbag recall is adequate. I purchased a four person sedan to carry four people. Toyota is telling me it isn't safe for a person to ride in the front passenger seat, because of this recall. I feel I need to not only have my vehicle repaired but I need Toyota to purchase my car back at market value or give me a loaner that will carry four passengers until my vehicle is fixed. It is unacceptable for them to ask me to not use my vehicle for what I purchased it for. Regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Blue Mounds, WI, USA

I received a recall notice for passenger air bag inflators which may be defective when in contact with moisture. I received this notice 8/15/15 but the date of the recall on the website is 6/15/15 - a difference of 2 months! I called the Toyota recall hotline and was informed that there is no remedy for my location, even though I informed the representative that my car was purchased used and came from a beach area in southern California - a humid and moist area. I was informed that there is no estimated date when parts will be available in my location but to not allow passengers in the front seat. This is certainly not reasonable and very inconvenient. It is ridiculous to have a recall and not have prepared by ordering necessary parts. I am extremely dissatisfied with the "Toyota experience" and am more than peeved that I have to wait for who knows how long to fix the situation. Until then, what do I do? I use my car for work and frequently drive clients, friends and relatives to various locations.

- Cedar Ridge, CA, USA

I do not know the exact date or mileage because I just discovered this site but my dealer would know. My airbag sensor light randomly comes on and stays on for several days to a week. I had dealer look at it and they said there was no problem....just a faulty light or something and nothing needed to be fixed. Also, clock now works off and on. I am concerned because after reading information at other sites, the information says that the airbags will not work if the sensor light is on. I have also read that the airbag sensor light and the clock are connected. I do not want to spend over $400 to replace a clock but it's a whole other story if my airbags will not work without a functioning clock that doesn't mess up the airbag sensor. I don't even know who to ask since the dealer doesn't seems to realize this either.

- Newburgh, IN, USA

Two months ago, I read a newspaper article about takata airbags, searched my VIN in the federal web site, and discovered that my 2005 Toyota Matrix had been recalled because of potentially-lethal takata airbags. I immediately contacted both the Toyota dealer that services my car, and Toyota corporate. They assured me that I would be receiving written information about the recall, which would be mailed out that week, but had nothing else to offer in terms of addressing the safety of my car. Two months later, I still have not received a recall notice from Toyota. When I have spoken with the dealer or Toyota corporate, they tell me they have no idea how long it might be before the parts are available or the technicians trained to replace the faulty airbag. Toyota also refuses to provide any remediation in the meantime -- no loaner car, no disabled airbag, nothing. The only reason I know that my car -- which I share with my son -- is potentially lethal is because I happen to have checked my VIN after reading an article in the newspaper. It is also unclear to me whether the driver of a car with the faulty airbag could be injured or killed if the passenger airbag deploys. Toyota's incompetence and irresponsibility in not notifying Toyota owners, not arranging for replacement parts, not offering any interim remediation, and not training technicians to make necessary repairs is ludicrous, and, to the best of my understanding, violates federal law. Of course I will never buy another Toyota, but this type of potentially lethal negligence is not something that should be addressed by market forces. It should be addressed by federal regulators.

- Seattle, WA, USA

The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags) however, the part needed to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Uxbridge, MA, USA

The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags). However, the part needed to do the repair was not made available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the repair. In addition, the contact stated that the passenger air bag light stayed off when a passenger was seated in the front passenger seat. In addition, the air bag light stayed on when no one was seated in the front passenger seat and the electronic clock failed. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

- Pittsford, NY, USA

The airbag warning light comes on most of the time. Dash electrical system is inconsistent -- clock sometimes works for example, but usually not. Blinkers sometimes don't work as well. Primary safety concern is the airbag system though. I've had several mechanics run diagnostics. Sometimes diagnostics come up clean and sometimes not. Spent $300+ without resolve and haven't heard since initial recall notice about a fix.

- Walnut Creek, CA, USA

The contact owns a 2005 Toyota Corolla matrix. The contact stated that NHTSA campaign number: 15V286000 (air bags) exceeded a reasonable amount of time for repair. The contact called the dealer on several occasions and felt he had been given the run around due to his hispanic accent. The dealer initially scheduled an appointment and then stated that the part was not available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The contact had not experienced a failure. Updated 09/21/15

- Atlanta , GA, USA

The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure.

- Roanoke, TX, USA

The contact owns a 2005 Toyota Matrix. While driving 35 mph, the clock and radio failed to function. In addition, the doors failed to lock automatically and the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The vehicle was included in NHTSA campaign number: 15V286000 (air bags). The failure mileage was 55,500.

- Lorain, OH, USA

Toyota Matrix rx 2005. Started car, driver air bag light failed to extinguish. Shut off ignition. Restarted engine, light went out. Since 6/3/2013 the driver air bag light has been intermittent, staying on about half the time I start the car. Often it takes 3 to 4 restarts to finally get the light to stay off. Occasionally the driver air bag light will come on while driving. I pull over when I can and go through the restart procedure. Otherwise while light is on the driver air bag is disabled. That could certainly be a deadly proposition. Several times I have visited Toyota service departments to be told, "something is loose", or "can't find a problem." Today, 6/17/2015, I drove to my local Toyota service department for the passenger air bag recall service. When I started the car the driver air bag light came on. I drove to the Toyota service dept, about 10 miles, left engine running until the service writer could verify that the light was on. I asked that they check the driver air bag system because the light came on intermittently. Approximately 15 min later the asst service mgr called me stated there was no problem with the driver air bag. I told him the writer verified the light was on and requested they do a diagnostic on the driver air bag system. $98.55 later the problem was stated to be in the digital clock in the dash. Toyota quoted $506.59 to replace the digital clock in my car to make the driver air bag function, so I wouldn't die in a crash!!! this just doesn't sound right that a life saving system should depend on a "cheap" digital clock to function correctly at any moment without peripheral equipment getting in the way. This should be a safety recall item.

- Chesapeake, VA, USA

The air bag light is on and will not go off. The media says that my model year is in the takata recall and my model is in the Toyota recall but only in the "high humidity region". I contacted a dealership and they said they couldn't do anything until Toyota caught up entering in the VIN numbers for the model years that were added to the recall. This is not safe, this is a malfunctioning part and this needs to be remedied.

- High Point, NC, USA

My air bag light came on two years after I bought the car and stays on. With so many recalls on defective takata airbags that were installed on many vehicles including Toyota, I suspect that my vehicle is one of them. I have been patiently waiting for a rcall notice from the Toyota manufacturer, so they can fix it, but so far, nothing can somebody in your office help to resolve this problem. I do not want to find out if this air bag works or not and get seriously hurt me and my family, god forbid, I get into an accident. Any help you can provide me is better than none, so please help! thanks!

- Lake Elsinore, CA, USA