This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I recently purchased my 3rd Toyota in August (2016 Prius). I upgraded my 2011 Prius because I really needed built in navigation due the nature of my job and my commute. I am currently experiencing issues with the radio/navigation system, which is very frustrating because this is a "brand new" car. The navigation system and radio turn off and on continuously during the most dangerous and inconvenient times (I.e. when I am navigating though unfamiliar wooded areas in the dark when it's raining). This also causes one of my instrument panels to go blank. I have had to stop using the navigation system altogether at times, which again is the reason that I upgraded my car in the first place. This began happening intermittently in September, and the problem has gotten progressively worse over time. I took off of work to have the issue diagnosed and repaired by the dealership in November and to have the parking cable recall issue taken care of. I was informed by the dealer that they did not have the parts in to address the recall issue and the technician immediately noticed the issue with the radio/navigation system but was unable to correct the issue because the update that "might" fix it is not available yet. This is very dangerous and this issue needs to be addressed before someone gets hurt.
We had an unexplained blowout in a tire with less than 5000 miles on it on our Prius iv 2016 purchased in May. We saw nothing in the roadway that would have caused this. The tire was ripped. There is a recall on this brand, Bridgestone/Firestone so was this tire at risk" the tire number is P195/65R89S. The warranty is worthless as they could claim road damage and we can't prove otherwise. But we saw nothing that we hit, and other cars passing us did not have blowouts. So did the tire fail" we think so. We were on an interstate highway when this happened. Very scary and no spare tire, a separate complaint. We could have been killed by a passing truck while waiting for a tow truck for nearly 2 hours.
We had a tire blowout on an interstate highway and discovered there was no spare tire in our new car. The device to repair the tire didn't work as the tire was ripped. We had to wait 2 hours for a tow truck, with huge trucks passing us at 80 mph, very close. We were terrified. We still don't know what really happened as we didn't see anything that would have ripped the tire. The car is new, still under warranty. Every car should have a spare tire for emergencies like this. We did not know it didn't have one.
Rodent damaged wiring and casings by eating/damaging both at a cost so far of $2700. I have owned this vehicle for one month. I've been told the warranty does not include the damage. I asked about where the dealership stored the vehicle prior to its delivery to me. I wasn't satisfied with their explanation.
- Mt. Horeb, WI, USA
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The 2016 Prius iv we just purchased 2 weeks ago comes with a white dash! the white dash creates a horrible glare when trying to look out either driver or passenger window! the only way to avoid glare is drive with windows down all of the time. Visibility is greatly hampered by the white dash reflection off the windows! this is huge safety issue!
The center display has a mirror high gloss/glare finish. Because of this mirror finish, when the sun is at an angle coming through either the side or back windows, the sun is reflected back into the driver's eyes. There should be a recall on the car to replace center display to prevent accidents.
A D V E R T I S E M E N T S
- Roselle, NJ, USA