This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Toyota Sienna. The contact stated while driving 55 mph with the brakes applied the vehicle would not stop. The contact drove onto the emergency lane and the vehicle towed to the dealer. The dealer diagnosed the failure and discovered that the engine mounts were broken. The contact took the vehicle to a different dealer for a second diagnostic test who did not state what caused the failure to occur. The contact stated the vehicle was unsafe to drive and could have caused a crash. The failure mileage was 219,000.
2000 Toyota Sienna has an on/off engine light problem. Consumer is adding information. 7/24/09 the consumer was told the ignition coil needed to be replaced, but after it was replaced, the engine light came back on. The spark plugs and wires were changed but to no avail. The consumer stated the vehicle runs poorly and it also stalls. The consumer discovered a website where other years of the Toyota Sienna were recalled for the same problem. Recall 98E035000.
Engine light went on, checked water and oil, both levels were fine, engine just quit, van was towed to repair shop, I the owner was told that due to sludge in the engine the oil could not pass through so engine seized up, it was a 2000 Sienna van, the oil was changed every 3000-4000 miles faithfully, the engine only had 107,000. Original miles on it, a new engine would be $6,200 plus labor and a used engine would be $4,200 plus labor, so now my van had to be junked.
The caller states that the oil in vehicle was disappearing from the engine. He drove 800 miles to Florida and had to put 4 or 5 quarts of oil. He has to put that much oil every 1500 miles. Dealer had the vehicle since August 5, 2005 and they could not find the cause of the problem. Manufacturer sent the caller a letter stating the engine could fail because of the oil problem. It was an oil consumption problem.
Engine oil light came on when driving, when taken to dealer, service rep. Indicated this would potentially be a very expensive repair. After a quick search on the internet revealed an "issue" with this engine and a call to Toyota national and some "discussions" with the dealer the car was taken for "desludging". proof of oil changes had to be provided, much discussion about how it was "our fault". since we are both engineers and typically keep our vehicles a very long time, this was insulting. Van was returned, but oil light came on within 10 miles. It then stayed for quite a while (I think they said it had at least 6 oil changes). No offer of rental car was made. After it was returned within a month it blew a hole through the valve cover (mechanic forget to torque one of the head/cam bolts, bolt backed off and washer blew a small hole in valve cover).oil/smoke everywhere. It burned off oil for months afterward. It was towed back. Hole was on extreme drivers side of engine. Valve cover was replace, bolt/washer either replaced or retorqued.
- Cincinnati, OH, USA
Search CarComplaints.com for these popular complaint phrases...
2000 Toyota Sienna's engine was rebuilt last February/March 2004 due to engine oil gel. Had an oil change at Toyota dealership last June. Had 82,500 maintenance done at another Toyota dealership during the first week of September. It caught fire. Droplets of fire seen falling underneath the engine. Neighbor tried to extinguish the fire but to no avail. Called 911 and they extinguished the fire.
While driving between 60 to 65 mph, the vehicle intermittently stalled out without any warning, which caused loss of steering, and brakes. This incident happened three times on the same day while driving long hours. Vehicle was taken to two different dealerships, and they couldn't find anything wrong with the vehicle.
I am not sure of dates, but our Toyota dealer tried to blame us for the "'smoking" problem due to the lack of oil changes. We did not slack off on the oil changes, and now they admit that the "'smoking" problem is due to bad engine design, or whatever. We have had the van in for repairs several times, but I am not sure of dates, or how much we have spent. The problem has started again, and this time, not only is it smomking, and reads low oil (on the dip stick), but we are now going thru a quart of oil per tank of gas!!! I am about to deal with Toyota, and see what they can/will do for us. They originally claimed we had to send them all kinds of info, now, what I am reading, is that they have (not quite) admitted the problem is due to a manufactureing defect, and they claim they will fix it. Toyota has replaced our motor. We brought our van in on a wends, and had it back the following wends. It took them a week because we had some big storms in ga and the power went out for a full day. Other wise, I believe we would have had the van back by tues. As of right now, the van seems to be fine. They had to replace the whole motor, because our old motor (116,000 miles, by the way) was shot. Toyota also paid for a rental car the whole time our van was in the shop. Our next step is to see if Toyota holds true to their promise of reimbursing all the money we spent on oil and oil treatments.
Sludge in the engine. Van is in the shop as we speak. Dealer says the repairs will be covered but who is going to cover our lose when we try to sell this van with the pile of crap for an engine? I sat in the office of the service manager and listen to him side-step the problem unitl I could take no more. I then questioned him about any other issues with a 2000 Sienna and he looked me right in the eyes and said no. No, until I questioned him about the addtional drive train problem at which time his response was, "oh, um, yeah we did just recieve a letter an that". Toyota and the dealers should be held accountable like a low-life con artist that swindle and scam people. I paid my van off three weeks ago and I'm sitting here looking at a worthless document that is the title. As soon as my van gets out of the shop I'm fixing to spread the word around here about what a crappy deal this is. Do the same in your town too.
Engine sludge problem. Toyota is fixing (although I think they should replace it) it one time. They will not fix it a second time regardless of service records. This is totally unacceptable. We are also concerned that the resale value of the van will be greatly reduced.
Desludge engine, replace valve stem seals and clean out oil pan. Cleaned engine but my concern is that they have not fixed the root cause. Want the engine problem fixed not just cleaned.
A D V E R T I S E M E N T S
- Sacramento, CA, USA