So, apparently I am 14 days too late to get my cracked dashboard replaced. I never received my second notice in the mail so I called Toyota and spoke to a very rude person by the name of Melissa. She gave me a case # of 1706141775 and said that since this is a Warranty Enhancement that they cannot extend the deadline of May 31, 2017. I told her that how was I to know that there was a deadline when I never received the second notice. She said that they rely on the U.S. mail to deliver. I said that they should send them certified so they can prove that I received it. She said that it really didn't matter and there was nothing Toyota could do for me. I told her that it appears that people still don't have their dashes fixed due to the parts not even being available. She just kept telling me that they already extended the warranty and I did not qualify for any warranty at this time. She then stated that they rely on their dealerships to inform the customers when their cars are in for repairs and I told her that apparently that didn't happen. We purchased this 2004 Toyota Sienna brand new and now lease a 2017 Toyota Tundra. Guess I will be going to Honda in the future since Toyota will not be standing behind this dashboard issue for me.

The dashboard started cracking and my grandson said something about it. Then I began to look and noticed it really was cracking -- thought he had just scratched it. Was cracking along the "seams." Now it is cracking more and chipping. I got a recall and Toyota said they were putting this back on the original warranty and would contact us when the dealers got the materials to replace the dash. Have not heard. Must get replaced before 2017 as original owner. Suggestion as to how to get my Toyota dealer service to get it done without putting me off?

Around February 2015 I received a letter from Toyota "warranty enhancement processing notification center" notifying me about a problem that has gotten worse with time. The quality of the material used to build the dashboard was deteriorating - cracks and a melting mushy feel of the dashboard.

At the beginning my dashboard showed a few cracks which I figure a problem with too much sun. But as of today the problem has become a value issue - I am afraid that this will reduced the resale value. I don't think even the junk yard would take it from me unless the dash is fix. Patching it is a waist of time and effort. The letter from Toyota told me to set an appointment with my local Toyota dealer on I40 and Sooner. I made an appointment the next day for 3/20/2015 at 9:00am. I delivered the Sienna and waited. Forty-five minutes later they came out and I was told that they have not receive a dashboard. But I notice they were replacing dashboard on Lexus. They told me to call the next month. I did... I called on May2015, July2015, September2015, December2015 and I am planning on calling on February 2016. But I know that I will get the same answer. "Please call back next month".

In that time I sent a letter to Regional but they sent me a survey that has nothing to do with the deterioration of the dashboard. Through that time I tried to be civil and asked for suggestion (I could tell they were angry at me, as if it was my fault they sold me a piece of crap). I have talked to several people at this dealership (Hudiburg Toyota) and they all have brush me off like if I had leprosy. The car I had before this Toyota Sienna was a Camry. I though I could trust the (imaginary) quality of their product or their commercial that the customer is their priority. Forget that. I was thinking about purchasing another Toyota but with their extremely BAD attitude and LOW quality that will never happen. This is not a way to run a business.

Note: in February it will be a YEAR since they told me to take my car in. What kind of people and company has Toyota become.

I bought the Sienna in California, but I have a home in Mexico as well where I moved the Sienna. The Sienna was imported into Mexico and lives at my second home there.

I was informed of the warranty extension regarding replacement of cracked dashboards but when I contacted Toyota they informed me I would have to return the vehicle to a US dealer to have the dashboard replaced. The same warranty extension for dashboard replacement is effective in Mexico, but Toyota insist that I can't have my Toyota dealer in Mexico make the repairs. It's a 2,500 mile round trip to take my car to the US for repairs and I think this is a real disservice to Toyota owners.

Although I am a long time Toyota fan that has owned numerous Toyota's, this arbitrary policy will definitely make me look elsewhere for my next vehicle.

I posted on this site, on this thread up towards the top. This is a new complaint, as the van dash has now cracked from the left side, like an egg, all the way to the end of right side. There are places that the material is actually going to just fall out. I wrote to Toyota again last week and received a note back from Rob G. in customer service, who said "Toyota stands by their decision not to repair the van", noting they still have a copy of my past correspondence with them on this issue. Toyota has expressed to me that a substance was left out of the material for the dash, for two type vehicles, during a two year period. My 2004 being one of those vehicle involved.

I feel that I have been ripped off. The van now has 38,000 miles on it, still not kept outside and is falling apart dash wise. It is beautiful until you open the door.

I am often called to help people decided about equipment and handicap vehicles. I referred one away from Toyota this past weekend, as they can make a much better choice with their money.

Toyota has let many people down by not backing their "Toyota Strong" and that is why I tried again. They again, refused any type help with the van, which is admittedly their mistake in production. I hope others who hear and read about this problem will remember how those of us posting and others who have been mistreated by Toyota. Spend your money somewhere that they want it and will work to keep it coming when they are at fault.

We buy Toyota's because of the "quality"...this situation is NOT the definition of QUALITY. We have only owned Toyota's for the past 20 years and were/are considering buying them for our 3 children. BUT...maybe not...maybe Honda would be a better choice. You don't buy a $40,000+ vehicle with the expectation that the dash is going to start cracking for NO REASON. I have leather and all the extra's in this car and it is garage kept and in very good condition and the Dash is cracking everywhere! This is ridiculous and now it's creeping up by the SRS airbag...(if anything ever happens with that opening due to cracks, there will be a court date). Looking on the internet I am NOT the only person with this problem....there are MANY others with the same make and model and year...HMMMMMM....kind of makes you think. Toyota should cover this-it's a defect. If they really take care of their customers...they need to prove it.