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10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
86,421 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 2 of 14)

« Read the previous 20 complaints

problem #243

Oct 142014

Sienna

  • 110,000 miles

A D V E R T I S E M E N T S

There was a recall on the back hatch door. I reported to the dealership of purchase and complained that the back door hatch sometimes did not close properly and in the midst or opening whether electronically or manually would come down again while putting groceries etc in the back and several times was hit on the head or back and also my grandson. Vehicle was parked in a parking lot and/or at my house. It happens 1 out of 10-20 times opening back hatch.

- Lyons, GA, USA

problem #242

Feb 152016

Sienna

  • 188,700 miles
I was driving from a major city highway onto a freeway. I was going 50mph and accelerating to the appropriate freeway speed of 60mph. At that time, I realized my rear wing windows were open (it opens at the rear of the car at an angle of about 1 inch) and I pressed the automatic closure button. I heard a loud ┐pop┐ on the passenger side. I looked back and the window was gone. I pulled over to the side of the highway immediately. A car/Jeep with a family in it pulled up behind me. They were hit by the window coming off of my vehicle. Thank god no one was hurt, but it did cause damage to their vehicle. It shook both them and myself up. A window flying from a car on a highway could have seriously caused damage and injuries. We were very lucky. I called 911 to report that there was window debris on the highway, and told them where it was. That way I would not cause an accident. Prior to this happening, there had never been any problems with our wing windows. At the time of the incident it was just past 9pm, I was going home from work and it was dark. I was accelerating from 50 to 60 on a highway. We live in the greater seattle area so the road conditions are always wet but it was not raining. It was about 55 degrees F outside. My theory about what happened to the window (coming from an engineering student) is that the plastic ball joint separated from its shoulder. The window caught the wind from the acceleration and the hinges were pulled off of their anchor. However, obviously this is only speculation. I have contacted my insurance company and got a quote from the Toyota dealership. Unfortunately, when I contacted Toyota headquarters they were not interested and could not give me an explanation. I decided to contact you because I think there is a safety hazard with this window that should be looked into. Parts shouldn┐T just detach from a vehicle.

- Bellevue, WA, USA

problem #241

Feb 052016

Sienna

  • 125,000 miles
Rear passenger electric sliding door does not open or close and failed one day. The door latch assembly is electrically operated and there is no manual override. The door can only be operated electrically and cannot be opened manually at all with out making a $1500 - $3500 repair to replace the faulty electrical system (door latch assembly and door motor) of the vehicle. This is a potentially life threatening situation for small children since if there is an accident how are you going to get the children out of the vehicle since the door cannot be operated manually? this issue needs to be investigated and a total recall of all electrical door assemblies need to be made for all years affected and a manual override needs to be engineered such that children's lives are not at risk due to faulty engineering.

- Ijamsville, MD, USA

problem #240

May 152015

Sienna

  • 115,000 miles

A D V E R T I S E M E N T S

Both sliding doors broke within 6 months of one another; one still operates manually, the other cannot be opened at all. Toyota states the $3000 repair will not be converted under warranty though this appears to a very frequent problem discussed on online chatrooms.

- San Rafael, CA, USA

problem #239

Mar 042015

Sienna

  • 63,000 miles
The driver's side door hinge is broken and makes opening and closing of the door difficult and seems unsafe. We took it too the dealer and they told us it's not covered and will cost too much money for us to repair.

- Potomac, MD, USA

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problem #238

Dec 252012

Sienna

  • miles
Due to what I have learned is among nearly all 2004 Toyota Sienna owners, the sliding can doors freeze shut and can't be opened. On christmas day 2012, my van was parked on the street, and at about 1am I went out to start the van and warm it up for my family, about 15 minute later I came out with the kids to leave. I then discovered that the doors were frozen shut. I tried pulling many times and then tried having someone go inside the van and push while I pulled, it didn't work. Then I had my wife take the kids back in the house while I worked on it, I got the door to open about an inch and I stuck my fingers in and gripped the edge of the door for better leverage and to avoid damaging the handle. I then pulled really hard and it came a little further open. It then engaged the automatic close and shut my 4 fingers into the door. I was then alone outside with one hand stuck in the door, I screamed for help and finally some people came outside and ran inside the van from the drivers door and two people kicked on the door from the inside while one pulled from the outside until they broke the frozen seal. My fingers were in extreme pain and I couldn't bend any of them for several hours. I had deep grooves on either side of my fingers and to this day I have scar tissue build up on the backside of my fingers from he compression damage. This again happened to my 3 year old daughter a year later when she ran and tried to open the door. Fortunately her fingers were smaller so there was less damage to her fingers than mine. But in either case, had there not been other people there to help. There would be no hope of saving yourself. I should note that I am a 6' 28 year old male who works in construction and is in good shape. With all of my effort, including putting my feet on the passenger door and pulling I couldn't open the door. This has broken both of our automatic doors.

- Orem, UT, USA

problem #237

Dec 012015

Sienna

  • 151,000 miles

A D V E R T I S E M E N T S

The driver door welds have broken, which causes the door to be difficult to open and close. Research on the matter revealed eventually the entire door check mounting panel can fail, causing the door to close unexpectedly and become a safety issue. I called Toyota's Consumer Affairs department, and they refused to take any corrective action. Toyota was aware of this problem years ago, which was documented in their own tsb #NV003-07. As a senior citizen, I am afraid I will be injured by this defect, which is becoming worse as time progresses.

- Fort Pierce, FL, USA

problem #236

Dec 032015

Sienna 6-cyl

  • 66,000 miles
2004 Toyota Sienna xle limited: The rear door/hatch closes randomly after opening. The method of opening does not seem to make a difference whether by remote or interior door controls. Three times now I was nearly crushed in the door, barely escaping in time. It is beyond reason why this has not been addressed already as it is clearly an issue that has or will cause bodily harm and not a new issue. A well documented defect that is not addressed...wow. The vehicle was parked when the incidence(s) occurred. Whoever has the authority please put this item on recall before someone is seriously injured or worse! thank you.

- Toano, VA, USA

problem #235

Dec 012015

Sienna

  • 88,880 miles
The vehicle was parked in a shopping center parking lot. I had lifted the taligate with the power lifter. As my wife was bending into the cargo area to get tote bags, the door came down on her. She jumped aside. The door continued to come down. This happened again in the manual mode. We took the van to the dealer. They "verified customer's concern." Because these struts have been the subject of a recall or extended warranty and because this is a safety issue, I contended that Toyota should pay for the repair/replacement, although the warranty had expired. We did not go forward with the work. The dealer referred me to corporate, where I had already established a case. I have talked again with corporate. The case is under review.

- Tucson, AZ, USA

problem #234

Oct 232015

Sienna

  • 128,000 miles
There is an issue with the door check mounting panel on both of the minivan's front doors. The door check mounting panel is the piece that keeps the door open, and if the part fails the door can swing freely and unexpectedly shut ┐ obviously a concern for parents with kids. Toyota has traced the problem back to bad spot welds performed at the automaker's princeton, Indiana factory.

- Citrus Heights, CA, USA

problem #233

Sep 042015

Sienna

  • 170,000 miles

A D V E R T I S E M E N T S

Driver side second row passenger power sliding door suddenly stopped working. Only slightly budges manually and electrically then has to be forced closed. Mechanic suspects broken cable and quoted me $1,500 - $2,000 to repair. Really? and if the other door stops working like the hundreds of complaints I am reading on just one blog (repairpal)? I love this van and have babied it with on-time maintenance and repairs but this is too much! I can't afford this but safety is a major concern to me as this exit no longer exists.

- Marietta, GA, USA

problem #232

Jul 272015

Sienna

  • 145,000 miles
When opening the power/sliding door, passenger side, a wire snapped and the door got stuck in an almost closed position and would not budge. I am told this is a known problem at Toyota. The cable used is very thin for the load it bears. Poor design, which apparently they have fixed in later models.

- Princeton Junction, NJ, USA

problem #231

Jul 252015

Sienna

  • 146,400 miles
When opening the door at the driver side (left), a big popping sound can be heard. Tsb: NV003-07 door check popping noise this is a known problem for all the car made during the time.

- Chandler, AZ, USA

problem #230

Dec 272014

Sienna

  • 200,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the dashboard was cracked and the spare tire carrier cable was loose. The contact received notification of NHTSA campaign number: 14V273000 (tires). The contact stated that the parts needed for the repair were not available. The manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was 200,000.

- Warrenton, VA, USA

problem #229

May 012014

Sienna 6-cyl

  • 50,000 miles
Driver's door check broken loose from a spot weld on 2004 Sienna xle van. Toyota issued a technical service bulletin, NV003-07 revised on it. Toyota will only fix it for 5 years or 100,000 miles. Because it is a structural defect it should be covered by their lifetime warranty. The remedy is to replace the entire door......updated 10/01/15

- Glen Allen, VA, USA

problem #228

Apr 022012

Sienna 6-cyl

  • 60,695 miles
Driver side door's started making a popping noise around 2012, with only 60,095 miles on the vehicle. The door became unwieldy and did not "check" itself when opening and closing, which resulted in bruised legs, but no serious injuries (thus far). My local Toyota dealer in puyallup, wa indicated it would cost $2000 to replace the door. I opted to have a weld performed on the door for $200 by a certified auto body repair shop. The weld held until just recently (circa 2/2015), and the issues resurfaced. Once again, the door is unwieldy and doesn't "check" itself when opening and closing, resulting in bruised legs and safety & property concerns. I did some internet research into this problem and, unbeknownst to me, Toyota had offered a "warranty enhancement" for this issue. This is documented in Toyota technical service bulletin tsbnv003-07. However, I never received any notification of this warranty enhancement from Toyota. I am fastidious about processing & saving paperwork of this kind. We are the original owners of the vehicle and have not moved since the vehicle purchase date. Moreover, our Toyota dealership failed to make mention of the warranty enhancement as well, when we asked for a quote to repair the problem. I called Toyota Corp today, and it is unwilling to extend the warranty enhancement any further to address this specific issue. It seems that we didn't use the car often enough for this defect to become manifest during the enhanced warranty period. Nor were we ever notified of the problem by Toyota Corp. The salient point here is... it doesn't seem right that a consumer is burdened with a costly repair for an admitted and obvious safety defect that is a potential source of injury to persons and property, as a consequence of "light vehicle use" and insufficient communication by Toyota.

- Puyallup, WA, USA

problem #227

Mar 142014

Sienna 6-cyl

  • 98,500 miles
Driver side door weld has failed on the hinge. This causes the door to extend beyond the intended range of motion.

- Yacolt, WA, USA

problem #226

Jun 012012

Sienna

  • 65,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the driver side door weld had fractured which caused the door to crack and move out of place. The vehicle was taken to an independent mechanic for a diagnosis. The technician stated that the hinges needed to be replaced and welded. The vehicle was repaired but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was unavailable.

- Garner, NC, USA

problem #225

Feb 062015

Sienna 6-cyl

  • 230,000 miles
After driving the minivan to drop off the children at daycare, the driver side power door was open automatically but afterward, would not close. The motor that opens and closes the door would not respond to the button that opens and closes the door. It would not respond to the remote control button that open and closes the door. That driver side door stayed stuck in the open position. I attempted but could not push it to get it close. I attempted to press and use the button on the dashboard that would make the door go into manual mode but once the motor is engage to drive open the door, it seems that it would not disengaged. Again, the door just stay stuck in the open position. I ended up driving the minivan slowly on the side roads for about 5 miles to get back home with the driver side door open and park it back in my garage. I called Toyota headquarter today (2-9-2015) to file my safety concern/complaint and am given a complaint #[xxx] Toyota will not help me rectify the safety defect, they said it was out of warrantee. I would have to take care of the safety defect myself. Please look into this matter. Luckily, this incident happened in phoenix, Arizona where weather is usually not an issue. I use to live in minneapolis, Minnesota. This van was purchase there in Minnesota in fact. I can imagine a scenario where if the door would not close during winter with children in it, it could be dangerous and catastrophic in terms of exposing the passengers to the harsh elements. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Goodyear, AZ, USA

problem #224

Nov 122014

Sienna 6-cyl

  • 125,682 miles
The front driver side entry door makes a popping noise when it is opened and closed. After looking at several on-line resources I found it is caused by a faulty spot weld where the door check strap attaches to the door. When viewed you can see door check strap mount move and flex as the door is opened and closed.

- Canton, GA, USA

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