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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
74,552 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 17 of 18)

« Read the previous 20 complaints

problem #32

Nov 112007


  • 90,000 miles


Approximately 10 months to a year ago, complained of noise with front driver door. Nothing was done by Toyota dealership. Most recently, door began making a popping sound upon opening and closing. Learned from dealership that door weld needs replacing. Contacted Toyota company, however, they will not fix. Researched web and learned other consumers are having the same problem in their 2004 - 2007 Siennas.

- Bowie, MD, USA

problem #31

Jun 202008


  • miles
The left sliding door lock failed. It cannot be locked or unlocked from the outside or by using the door remote. The only way to lock or unlock it is by moving the lock button at the inside of the door manually. The dealer advised to replace the door actuator which costs $1200! the dealer charged $90 for just checking what's wrong with it.

- Irvine, CA, USA

problem #30

May 152008


  • 59,000 miles
The cable on the power door of my minivan has snapped. The door will not open, leaving only 1 access door out of the rear of the van.

- Newton, MA, USA

problem #29

May 232008


  • Automatic transmission
  • 103,000 miles


The contact owns a 2004 Toyota Sienna. The contact stated that while parking the vehicle the passenger sliding door disengaged which caused damaged to the body of the vehicle. The contact felt that rusted cables caused the failure. The current and failure mileages were 103,000. Updated 07/08/08.

- Gillette, NJ, USA

problem #28

Feb 072008

Sienna 6-cyl

  • Automatic transmission
  • 35,000 miles
Automatic rear door on my 2004 Toyota Sienna xle closes while removing items from trunk. I was removing a stroller and the thing started closing on me and I had to fall to the floor to get out of the way.

- San Diego, CA, USA

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problem #27

Nov 142006

Sienna 6-cyl

  • 30,410 miles
The sliding door on the driver's side of my 2004 Sienna has failed repeatedly in the last two years. The full assembly for the door mechanism (cable and motor) have already been replaced twice, and it is already breaking again. Once the system fails, the door becomes fully inoperable and cannot be opened/closed manually. From what I have observed directly, it seems that something along the cable track is wearing away the plastic coating on the cable (I know because the plastic is partially dangling off the cable below the rear window, just like it did last time). The last time the cable assembly was replaced, a large portion of the plastic had peeled away leaving the cable stripped bare. Fortunately, the door failed before the cable actually snapped from wear-down as I have read in other cases. It just doesn't seem right that the door assembly continues to fail every 6 to 8 months. There definitely has to be a manufacturer defect.

- Tarpon Springs, FL, USA

problem #26

Aug 142007

Sienna 6-cyl

  • Automatic transmission
  • 22,300 miles


In the past 5 months, I have been having problems with the automatic sliding doors on both sides of the van. After activating the close button on the side or with the remote, the doors close and then re-open by them selves repeatedly. On several occasions we had closed the door and driven off and the door would open by it self. This is dangerous, someone or something could have fallen out. When the doors will not stay closed, you have to physically using your body to push and hold the door in the close position to make it stay closed. I took it to the dealer and they charged me 2 hrs labor to look at it and they could not replicate the problem. They said if it keeps happening he suggested changing all the lock buttons and a new ECU for about $900 as I am out of warranty as of this past March. This is crazy and dangerous.

- Alameda, CA, USA

problem #25

Oct 182004

Sienna 6-cyl

  • Automatic transmission
  • 53,000 miles
We own a 2004 Toyota Sienna limited minivan and several times the back door has started to shut on my wife and son. The back door is automatic, and when my wife or son has leaned in to get something or put something in, it has attempted to shut on them. Fortunately it will sense that they are there and not continue to close, although it does take some force before it reverses.

- San Ramon, CA, USA

problem #24

Jun 012007

Sienna 6-cyl

  • Automatic transmission
  • 40,000 miles
The contact owns a 2004 Toyota Sienna. The vehicle was taken to the dealer at 26,000 miles because the driver side door was making a loud popping, squeaking, and clunking sound when driving over a slight incline or bump. At that time, the vehicle was still under warranty and was repaired by the dealer. At 41,898 miles, the vehicle began making noise again, but only much louder. When the vehicle was taken to the dealer, they informed her that the well mechanism inside the door failed. The cost to replace the door was $3,000. The vehicle is currently out of warranty. The purchase date and speed were unknown. The current mileage was 41,898 and failure mileage was 40,000.

- San Dimas, CA, USA

problem #23

Sep 132007

Sienna 6-cyl

  • Automatic transmission
  • 68,563 miles
The contact owns a 2004 Toyota Sienna. The contact stated that the driver side door made a loud clunking noise when opened. He felt resistance when opening the door and it had to be pushed in order to open from the passenger compartment. The dealer stated that the door check part was unwelded. The current and failure mileages were 68,563.

- Orange Park, FL, USA

problem #22

Aug 012007

Sienna 6-cyl

  • Automatic transmission
  • 30,000 miles


This is for a 2004 Toyota Sienna. The driver side door is not closing completely. It appears the welding for the door check is the culprit. The door does not feel secure when closed. I brought the door to the Toyota dealership and they said it was out of warranty. You are sol. I called Toyota customer service and they told me to call the dealership.

- Berkeley Heights, NJ, USA

problem #21

Jul 152007

Sienna 6-cyl

  • Automatic transmission
  • 72,000 miles
Driver's side passenger door internal mechanism is broken. Auto body shop states they have seen this failure on multiple Toyota Sienna vans of this model era 2004 and later. Will cost $1,500 to repair including welding of failed metal part in internal door mechanism. Updated 11/1/07

- Newbury, MA, USA

problem #20

Jun 012006


  • Automatic transmission
  • miles
Right now our middle row seatbelt is not retracting. I see the recall notice and am taking it in. Our other issue is this. About a year ago, when the car was only two years old but over 36,000 mile warranty, our automatic sliding side doors began to malfunction. The one on the driver's side has to be manually closed and the one on the passenger side is sluggish to respond. We thought it was a battery or alternator problem. Both were replaced. The problem remained so we took the Sienna in to the dealer. The dealer reported that both door motors would need to be replaced at a cost of over $6,000.

- Shepherdstown, WV, USA

problem #19

Nov 162006


  • miles
My problem started approximately back in Nov 2006. I have a 2004 Toyota Sienna that has it's driver side door hinge/latch defective. It started making a clicking sound when the door is opened almost as if it is getting caught. Now that my wife has taken the car to the dealer she was informed that this is a rare occurrence on this model and that the only remedy is to get a new door at a cost of around $2300. I understand that although the car is passed the warranty period (I use my car for long family trips and therefore have high- highway mileage--around 65K) I feel that this is either a design defect or a structural problem since it started within 2.5 years of purchase. I had my wife contact an independent mechanic who actually pointed out the problem by showing us that the connecting area of the door is actually cracked!!! I proceeded to call Toyota of na and they informed me that they've never heard of such a thing and that my car was out of warranty. A search at your site uncovered what I feel is a similar complaint (ODI id number 10167890). Like that person I feel that this is a structure defect and it has nothing to do with the high mileage of my car. I have owned over 18 cars of all classes, mileage, and ages and have never experienced this or even heard of such a thing. I'm not a structural engineer but it seems to me that this is a case of metal fatigue. Could you please contact me as I'm concerned that this will only worsen with time to the point that this door will not be usable or actually become a hazard. What actions can I take to get the manufacturer to at least acknowledge this defect? what's worse, now that my car has this defect I feel my vehicle's resale value is significantly reduced. Thank you for your help!

- Land O Lakes, FL, USA

problem #18

Jul 152006

Sienna 6-cyl

  • Automatic transmission
  • 6,500 miles
The power sliding door does not stay open when on a downhill slope - the door opens fully then closes immediately. The dealer has tried to fix it three times without success.

- Portland, OR, USA

problem #17

Sep 272006


  • miles
My 4 year old daughter had her hand caught and held in the trailing edge (rear edge) of the power sliding door on our 2004 Toyota Sienna LX we reversed the door as soon as possible, but she was held for about 10 seconds with the door totally closed over her mid palm. This led to a cut over the palm, but she is now using the hand normally. I do not think there is any long term damage. I am a hand surgeon by profession and am concerned that the door has no sensors for reversal when closing against resistance, other than some sensors on the front edge of the door in the molding. In my opinion, serious injury could occur to any limb that gets caught in the trailing edge since there is nothing to sense or prevent the door closing on a limb. I would hope some sort of sensor could be placed at the motor level similar to the anti pinch mechanism of power windows. I described the problem to Toyota and their response was less than encouraging or helpful. The door is functioning normally and this is just how the design works. The design needs help imo.

- Prescott, AZ, USA

problem #16

Aug 242006

Sienna 6-cyl

  • Automatic transmission
  • 35,500 miles
The right rear automatic door closure mechanism exploded sending plastic shrapnel forwards hitting my wife in the face. She was sitting sideways with her feet out of the van she reached backwards and pressed the close button located on the pillar. There was a big noise that sounded like a rock hitting the van. We looked for damage to van then discovered the broken cable dangling and the door would not close. Luckily my wife had sunglasses on.

- Tillsonburg, 00, USA

problem #15

May 042006


  • miles
5 year old son had wrist broken by automatic sliding door in minivan. Door closed on his wrist, fracturing both arm bones. Door closed on his arm and did not re-open immediately as door is designed to do.

- Rutledge, PA, USA

problem #14

Mar 192006

Sienna 6-cyl

  • Automatic transmission
  • miles
On March 19, 2006 we found the rear cargo area of our 2004 Toyota Sienna filled with about an inch of rain and mildew beginning to grow. After inspecting our vehicle the dealer found a poor seal under our door and the remedy was caulking. And according to them there was no mold in the carpet. So I have decided to hire a mildew specialist to test my vehicle. Since reporting my situation to them (going on 3 weeks) they have still not changed my carpet and they are not permitting us to use a loaner saying it is not covered in the warranty and its still drivable. But I have three children under the age of 10 and I refuse to drive them around in a care that could harm them. I don't know how to prove it but I think the reason my children and I got sick 2 weeks prior to finding the leak was due to the mildew growth that was beginning. I visited the doctor with dry mouth, headaches, dizziness, vomiting and etc. With no diagnosis or answers available from my doctor, I visited the er twice with pneumonia and so on. But since we decided not to use our car until they fix it, my children and I have been temporarily cured. We need to have better ways of getting effective outcomes. This investment has totally turned out for the worst. What a waste of $31,000.

- Hilo, HI, USA

problem #13

Feb 152006


  • 15,800 miles
: the contact stated upon entering the vehicle, the automatic sliding door shut on a passenger's finger resulting in minor injuries. The vehicle has an automatic pinch protection feature that failed to engage. The vehicle was seen by a dealer. The dealer suggested this was a design issue that ultimately failed and no repairs were made.

- Lincolnwood, IL, USA

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