This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. While attempting to open the vehicle's automatic doors, the contact heard an abnormal noise. While trying to close the doors, the driver side sliding door would not close. The contact took a closer look and noticed that there was a frayed cable on the top side of the automatic door. The vehicle was taken to an independent mechanic where the cable was cut for the contact to be able to close the door manually. The contact stated that the passenger side sliding door became inoperable approximately three weeks later with the cable being frayed at the top of the door and would not close. The vehicle was towed to an independent mechanic where the cable was cut and the door was closed. The contact stated that the mechanic stopped electricity from going to the door so that the door could be opened and closed manually as an interim repair. Since the doors were originally automatically powered to open and close, they became very hard to operate. The failure mileage was 134,000.
The contact owns a 2004 Toyota Sienna. The contact stated that the passenger side automatic sliding door failed to open and the wires were corroded. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The VIN was unavailable. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 197,000.
The electric sliding door does not close. It constantly shuts and opens. If a person is stepping into the car the door will close on the person unless they physically manhandle the door. An adult had a difficult time stopping the door from closing on her. During the winter months the sliding doors will not open. Some how the handle release the door ajar beeping noise but the doors will not open from the inside or outside. People need to climb to the back from the front. We received a recall notice but when we took our car in to the dealership it was beyond the 9 year limit. The dealership said it would be over $1000 to repair. We have since had an accident related to the spare tire recall that we thought the Toyota dealership remedied. I now realize the problem and issues with manufacture errors and responsibility. I believe Toyota should be responsible to repair the sliding door issues before someone gets crushed in the electric slider. If ever we were in an accident in the winter, how would the people sitting in the middle rows exit the car. There needs to be a better system to inform consumers of faulty equipment before an accident happens. Manufacturers need to be responsible before an incident occurs. When I called Toyota, they said that I did not have a service history or brand loyalty. We have owned our Toyota for 8 years! we have taken our car to local mechanics except for issues of recall. Our friends bought a Toyota Sienna due to our recommendation and car history. 2 weeks ago we just purchased a Toyota prius for our daughter. That is customer loyalty.
Passenger rear sliding automatic door's cable frayed. Called Toyota and they stated there was an extended warranty and it would be covered at no charge. I had not been able to leave the vehicle because it was needed and made our way around the issue. I would like to sell the van but now I am told it will be almost 2000 to fix because it is out of warranty"? makes no sense as when I initially called, they stated it would be no charge and never mentioned anything about time or mileage. I beg to differ on this issue as when I made the initial call it was covered. So shouldn't it still be"
Toyota dealer (victory Toyota of canton, 46352 Michigan av, canton, mi 48188) failed to fix the shift lock solenoid assembly that a subject of a recall and promised to call once the new parts are available. It has been more than 2 months and the part has not been replaced.
- Westland, MI, USA
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After driving the minivan to drop off the children at daycare, the driver side power door was open automatically but afterward, would not close. The motor that opens and closes the door would not respond to the button that opens and closes the door. It would not respond to the remote control button that open and closes the door. That driver side door stayed stuck in the open position. I attempted but could not push it to get it close. I attempted to press and use the button on the dashboard that would make the door go into manual mode but once the motor is engage to drive open the door, it seems that it would not disengaged. Again, the door just stay stuck in the open position. I ended up driving the minivan slowly on the side roads for about 5 miles to get back home with the driver side door open and park it back in my garage. I called Toyota headquarter today (2-9-2015) to file my safety concern/complaint and am given a complaint #[xxx] Toyota will not help me rectify the safety defect, they said it was out of warrantee. I would have to take care of the safety defect myself. Please look into this matter. Luckily, this incident happened in phoenix, Arizona where weather is usually not an issue. I use to live in minneapolis, Minnesota. This van was purchase there in Minnesota in fact. I can imagine a scenario where if the door would not close during winter with children in it, it could be dangerous and catastrophic in terms of exposing the passengers to the harsh elements. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2004 Toyota Sienna. The contact stated that both passenger side doors failed to open or close. The failure recurred on numerous occasions. The vehicle was taken to a dealer, where the sliding track was lubricated, but the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 120,000. The VIN was unavailable.
Dash board has a crack on passenger side right where the air bag is. While driving on the freeway noticed check engine light came on and speedometer reading went to 0. stopped counting miles and car going on 65 but speedometer reads 0. also gas tank level indicator goes from half tank to empty and gas light turn on. It is not safe as I don't know at what speed my car is going on and also if the crack on the dash board gets bigger, air bags might pop out. Need somebody to look into this as the van is driven only 49000 miles. This is very unusual.
This vehicle has two electric side doors, move the two wires running out the door. In states where a lot of snow, salt destroys the cables and they break easily. When I try to buy the cables, it's almost impossible because the Toyota dealer only sell the complete electrical machinery.
The driver side door stop started making a noise when we open and close the door. The window stopped opening completely. Toyota has extended the warranty to 6 years or 100K miles for this defect. They won't repair my vehicle because it is beyond the extension. The cost is over $2,000. Now the door stop has broken off completely and door swings wide. This creates a dangerous situation every time we use the car. My understanding is that the welds were defected and Toyota didn't want to spend 2K per vehicle to repair all the defected cars. Car doors are a major component of any vehicle and shouldn't fail.
I started having problems with the power doors and hatch in 2010. I was never informed by Toyota of the tsb-0085-09 and have had to do research myself on the problem. The problem was intermittent and dealerships would not address it. On 5/12 2014 was driving on an interstate at 60 miles an hour in the rain when my power door kept opening and would not close. Someone could have been seriously injured. I had to find a safe place to pull over. It would not manually close. I had to strap the door shut. I feel this is a safety issue that should be fixed by recall.
Vehicle randomly self-locks while in park with car turned off, without any indication. This has happened with my keys inside the vehicle on the seat while putting groceries in the back at the store and at home. It happens all the time now, and its scary, because I have a young child who I strap into the car seat and then walk around to the drivers side, usually after putting my purse and keys down on seat up front. If car self locks, kids could be trapped inside. Research on line shows this is a problem with other Toyota, possibly having something to do with a security system harness glitch or door lock actuator?
Rear sliding door issue - the trunk keeps falling on the head when putting shopping bags. Power sliding door assembly - the sliding door keeps closing and injuring when putting the seat belts for my baby in the car seat. These are safety issues and causing injury.
This is a recurring incident. On cold days, the sliding doors will freeze shut. This is a common problem from my understanding, and some folks on web forums have recommended filing a complaint to hopefully get Toyota to issue a recall and resolve the issue. The freezing door problem is exacerbated by the electrical door lock mechanism and open/close sensor on the slider. In many cases, the failed attempt to open the frozen door is enough to trigger the door "open" sensor and cause the interior lights to come on.
Passenger side sliding door cable snapped and will not open. Passengers can be trapped in the van and not able to get out. This is a known problem with Toyota Sienna minivans with electric doors. In addition, the motor is often known to fail. The the cable has a black sheathing that is inadequate and wears causing it to jam in the pulley and break or exposing it to later corrosion and then it will break as well. Toyota has known of this problem for years and does not issue a recall. You only need to check the Toyota forum to confirm the problem with many owners reports. Repairs run $1,200 to $2,000 at the Toyota dealer.
Passenger sliding door will not open. Even when power is turned off, the door will not open manually which is a safety hazard as my kids can not exit the car from that door if there is an accident. I recently received a csp letter from Toyota about this exact door problem but the letter states the extended warranty is good for 9 years or 120K miles which ever comes first. Unfortunately, I received the letter just after I had the car for 9 years. If I had received the letter and known about the door issue before the 9 years, I would have taken my car in to be fixed. Quote for fixing door is over $1,100.
Went outside to try to open my driver side electrical sliding door and the cable snapped. I can no longer open my door and I have a baby that the car seat is on the working side and now my other kids have to try to jump over the baby or go out the front doors to get out of the car.
Power sliding door cable snapped and children in back seat cannot ride safely, as door will not operate properly. Spoke to Toyota, opened a claim, was told the warranty enhancement notice was issued, but although I wasn't over my mileage, I was over the date of 1st use of vehicle. They extended the warranty for this faulty part for 9 years, 120,000 miles. My vehicle sat for 8 months as well when our other Toyota, the Tundra had its frame replaced...but even though they still will not help. They offered to give me a good deal on another Toyota...seriously! I just leased a venza 3 months ago. I do not want another vehicle, I want mine fixed so my passengers can sit in the back seat safely without worry the door won't open or close on them!
Passenger side power sliding door cable broke making the door inoperable. The van cannot be exited on the passenger side. Repair involves motor and cable replacement costing $1720. Toyota extended the warranty to 9 years from purchase and 120,000 miles thereby acknowledging their issue to a faulty part. They wouldn't replace it until it failed. The car was garaged its entire 9 years and therefore it took 127,550 miles to fail. Even though I am within the 9 years of purchase by 4 weeks, Toyota won't honor the warranty extension due to being beyond 120,000 miles. I will have to pay this high cost to replace a door motor out of my own pocket. I will never buy a Toyota again. This cable should never fail and is a faulty product which they have acknowledged.
Upon pressing the open button on the remote for the passenger side sliding rear door, it makes noise but does not open. Upon further investigation we realized the cable had frayed and the door got jammed half way open. We took it to the dealership and were told to ask for an exception but because it was not completely broken they would not fix it! this poses a safety issue as the only exit for rear passengers is now the drivers side rear door until it breaks as well. Research suggests we are just barley over and only months beyond the extended warranty service for this defect @ 120K or 9yrs, leaving us to absorb the entire 1500-1800$ cost associated with repair.
A D V E R T I S E M E N T S
- Flaida, CO, USA