This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We own a 2004 Toyota Sienna le AWD with run flat tires. After only 23,000 miles we were told that the tires were dangerously worn and all 4 needed to be replaced. This is absolutely unacceptable. Replacement cost was approx. $300 per tire.
My 2004 Toyota Sienna minivan with all wheel drive (AWD) has tires that have worn out very quickly (less than 20,000 miles) leaving my minivan with very dangerous (bald) tires. All tires must be replaced and it will cost over $1,300. It is difficult to get replacement tires and a dealer with equipment to change the tires, forcing owners to drive on bald tires. They are too expensive, too difficult to replace, and I was not told of this when I bought the car.
Went in for a routine oil change and tire rotation; and I was called back and told I needed all four tires replaced!!! with 24,000 miles on the car I could not believe that I have to spend $600 a 1 1/2 later after buying a new car!!!
I live in vt. Purchased 2004 Toyota Sienna AWD le from courtesy motors from courtesy Toyota, 267 fisher rd, berlin, vt 05602. I was informed that the car was sold with runflat tires and that I could not get the car with regular tires. I agreed. I was not told that these runflat tires would wear out in 6,000 miles. I was not told that a tread puncture could not be fixed by plugging (which a burlington, vt, Toyota dealer later told me after we ran over a bolt (dlr said we had to buy a new tire, of course) - however, when we went to a tire co. They were able to fix it). I was not told that runflat tires cost near $300/each. If I had been told that, I would never ever have bought this vehicle with runflats. I'm now told by Toyota dealer that I cannot put regular tires on the runflat rims. However, I'm told by tire warehouse that they can put regular tires on these rims. My complaint is that Toyota and the dealer deliberately mislead me into purchasing a car with runflats while neglecting to inform me of info that would have resulted in the loss of a sale for them. It is ridiculous that I've spent $30,000 on a new car that has tires that, at the current 11K miles, I am told by several tire service companies in burlington, vt, are unsafe to be driven on. I do not have $1200 to replace these tires. It is ridiculous to think any consumer would pay so much for tires. I have complained to Toyota cust svc twice. I want 4 new replacement rims with 4 new tires on them, or the $ to buy them. There are class-action suits in more than one state right now, I believe. I was referred to this site by www.carsurvey.org.
1. run-flat tires get flat significantly more often than regular tires. 2. the low pressure light does not always go on when the tire is flat and off when the tire is not flat. 3. the tires get worn out after around 12K highway miles and are expensive to replace. 4. most of the shops do not have the equipment to handle the tires. Specialized places have to wait long to order the tires.
- Newton, MA, USA
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Contact states: He has put two new sets of tires on his vehicle since purchasing it. The alignment on the vehicle has been checked. The original tires on the vehicle had to be replaced at 16,463 miles. The second set had to be replaced at 15,337 miles. The tire dealer told him the tread was wearing out and experiencing premature tire failure.
2004 Toyota Sienna equipped with run flat tires. Had tires put on by Toyota on Friday Oct. 28. Sunday Oct. 30 while driving on highway had a tire blowout causing $2226 damage to car. Pressure warning system did not work or was not set by Toyota when tires were mounted on Friday. If the pressure warning had been working we would have known there was a problem with the tire and had it fixed. Not knowing there was a problem with the tire led to the tire blowing out. Had van towed back to Toyota and explained what had happened and they basically told us we had run over something and that we were going to pay for damage. Toyota was unwilling to acknowledge any responsibility in this matter.
Our 2004 Toyota Sienna has run-flat dunlop tires that are wearing prematurely at around 13000 miles. The problem is that the Toyota dealership that services our car does not want to admit that there is a problem with these tires. This has prolonged our replacement of the tires which has put our family at risk for personal injury should the tires fail suddenly. We should have replaced the tires 1000 miles ago but did not because the Toyota dealership would not tell us that they needed to be replaced after 3 service visits for issues related to the tires(most likely because of a fear that they would have to pay to replace them at such an early time). This is a national problem and these tires need to be recalled before you start to receive complaints associated with personal injuries and deaths.
I purchased a 2004 Toyota Sienna AWD xle in April of 2004 equipped with dunlop sp sport 4000 dsst run-flat tires. After only 8900 miles on the vehicle I discovered I had a flat tire. I was told by two tire dealers that all four tires need to be replaced due to tread wear. After doing some research, I discovered this is a common problem with this tire model on the 2004 Toyota Sienna AWD xle. Toyota's response has been that the tires are warranted through the manufacturer and that I need to contact the manufacturer. The local authorized dunlop dealer has offered to replace the tires at $60/ea plus $15 installation/ea. However, I don't feel safe driving on these tires after reading all the incidences of tire failure. Toyota is suggesting as an option that I convert to regular/conventional tires, which would also mean converting the vehicle to carry a spare and lose the space for the seventh passenger (the vehicle is currently not set up to carry a spare). I don't know yet how much this is going to cost me or if Toyota will cover all or some of the cost. The National Highway Traffic Safety Administration should investigate and determine whether the dunlop sp sport 4000 dsst tires are safe or whether they should be recalled.
Tire pressure monitor not functioning properly- multiple times concerns of blowout. Premature/uneven tire wear on run flat tires. Self monitoring of air pressure and replacement of tires.
The consumer stated that the vehicle experienced two flat tires. The first was on April 2005 while traveling at a high rate of speed. The vehicle became hard to maneuver, the ride was dangerously rough, and the tire indicator light came on. The flat was on the driver's side front tire. The consumer then realized that the vehicle did not have a spare tire. Three weeks later second tire had a flat. This occurred again while traveling at a high rate of speed, tire indicator light came on before having trouble maneuvering the vehicle. This time it was the passenger's side front tire. The consumer then took the vehicle to a repair shop which did not carry the size of tires for her vehicle. The consumer contacted a Toyota dealership that provided her with a dunlop regular tire that was the right size. The consumer had to take the tire to the repair shop for them to replace the tire because Toyota would not be liable for the contact driving the vehicle with a regular tire. The consumer went to a Toyota repair shop and they showed her the tires on the vehicle. The tires needed to be replaced because they had wore out unevenly. The tires wore out so badly that they went bald. The consumer felt unsafe with this vehicle. The consumer had been speaking with Toyota and Bridgestone and has yet to receive any help. On August 2005, the consumer put all regular tires on the vehicle and felt safer and believed the odds were lower for a having a blow out on the freeway. Updated 11/29/2005.
Complaint regarding factory installed Bridgestone tires on the 2004 Sienna minivan. The consumer noticed the tires were starting to show wear after 7,000 miles. When the vehicle was taken in for an oil change, the tires were rotated which was suppose to solve the problem, however the tires continued to show more wear. The consumer took the vehicle in for a second time for an alignment and it still didn't resolve the premature tire wear. The consumers wife could barely keep the vehicle on the road, as it was hydroplaning. The vehicle was taken to the dealer and the consumer was told the front tires were no good and they needed to be replaced. The rear tires had excessive wear as well. The consumer was told the tires did not have a warranty since the tires were made to the manufacturers specifications and they were not the normal tires that Bridgestone sold from its dealers.
Run flat tires on my 2004 xle limited AWD. No spare tire, no place designed in vehicle to put a spare tire without giving up ability to flatten seats, tires that wear out every 18-20,000 miles, cost $1200 to replace every 18K miles, and unsafe to drive on. Two flat tires on one trip from brentwood, ca to los angeles (300 miles).
2004 Toyota Sienna developed problems with the tires. ** answer required***. at 12,000 miles, the tires started to make a rumbling noise in the rear of the vehicle. Upon inspection of the vehicle, it was determined the tires were showing signs of wear on the outside and the inside, 1/3 of the rear tires were cupping so bad that the tread was worn off in segments all around the inside edge, overall the tires were down close to the tread markers. The front of the vehicle was slightly out of alignment and was the cause of all the problems. The consumer also stated that the runflat tire had low air pressure due to the warning light illuminating. When the vehicle was taken to the dealer, he was told there was a nail in the tire and the runflat tire was un-repairable, however the owners manual stated the tire was repairable. The vehicle did not come equipped with a spare tire.
Problem is with run flat tires on new 2004 Toyota Sienna mini-vans. Ours is the xle ltd. AWD. Tires were substantially worn down at only 15,000 miles. Tires are dunlop run flat P225/60R1798T M + S. new car dealer refused to address the problem. Tires are very expensive and hard to find. I see there are many complaints on the internet re these tires on the new Toyota Sienna.
Run flat tires are unsafe. 2004 Toyota Sienna xle AWD has oe dunlop sp sport 4000T dsst 'run flat' tires. Car has 19,500 miles of moderate driving. Dealer refused to rotate and perform alignment at 19,000 miles because tires were too worn. Referred to dunlop who elected to do nothing. Now, at 21,500 cords are visible on inside edges of front tires. A. the only available replacements (from tirerack.com) are $845 plus mounting and balancing ($142). B. 'run-flat' cars do not have spare tires, jacks or tire well for storage, so there is no practical way to switch to regular tires. C. dealer says that Toyota will sell a kit that includes a MINIspare. Requires reconfiguring rear of van. Result means that there is no more storage well under rear seats. Toyota will not give the kit to affected owners. They sell it for $1,300. D. a decision to stay with (and replace) the 'run flats' means an out-of-pocket expense of ~$1,000 every year. E. if Toyota abandons the 'run flat' consumer is absolutely victimized. F. if the suspension is a culprit, it is a serious safety hazard to a class of owners who generally have infants or young children. NHTSA should act to require Toyota to issue recall and retrofit all affected Siennas with standard tires and the components to fix flats!.
Run flat tires on a 2004 Toyota Sienna xle limited AWD fail/wear prematurely. Need to be replaced at 12,000 miles. Dealer will not compensate for expense. Also, the vehicle does not come with a spare tire and this fact was not disclosed and in fact the vehicle de-caling was misleading. A decal on the passenger side door pillar indictes where the spare is loacted, but there is no spare on this vehicle.
The vehicle has run flat tires. There is a light on the dash board that informs the consumer when the tire pressure is low. This particular did not light up and one of the tires blew out on the inside of the tire. The vehicle is not equipped with a spare. The tire itself is not easy to replace because nobody carries these tires. The dealer has the vehicle even though these tires cannot be filled once they are in flat mode. This occurred on September 4, 2005.
We purchased a Toyota Sienna May 2003(2004 model), it has 20,696 miles and the front two tires are completely worn on the outside edge of the tire, the steel is even showing on one of them. The tires on the Sienna are the Bridgestone B380 P225/60 R17 98T these are run flat tires, was not aware of until today. I have done all routine maintenance on the car. I have spoken to the dealer, Toyota, and Bridgestone no one seems to be helping and excepting responsibility. It is not right that I am only getting that low mileage on theses tires and the fact that it cost so much to replace them. If I was aware of this at the time of purchase would not have bought it, one reason for buying it was the longevity and low maintenance of Toyota. Even if I do not replace the tires with run flat tires the car does not come equipped with a spare, which would be an additional expense and then the spare would sit in the cargo space where I would not be able to fold the third row seat.
A D V E R T I S E M E N T S
- North Kingstown, RI, USA