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really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
67,699 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Sienna body / paint problems

body / paint problem

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2009 Toyota Sienna Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #12

Nov 222014

Sienna 6-cyl

  • 75,000 miles


The cable on my driver side power sliding door of my 2009 Toyota Sienna snapped. The end was corroded. The door cannot be opened making it a safety hazard because I have children who need to safely open the doors in case of emergency. The dealership told me that the cables are covered under an extended warranty for the '06-'08 but not the '09, despite being the exact same design. The dealer said they could cut the cable below the door so the door could be manually opened for $165 which could not be reimbursed in the event of a recall. The dealer said the door could be fixed for $1600 which would be reimbursed if there was a recall.

- Lancaster, NY, USA

problem #11

Sep 152014


  • 96,000 miles
The cables on both power sliding doors of my 2009 Toyota Sienna snapped within a few days of each other. The doors are very difficult to open and sometimes jam partially open, making it both a safety hazard because I have 4 children who need to safely open the doors in case of emergency, and a issue for driving, since sometimes the door will jam partially open and won't close. The dealership told me that the cables are covered under an extended warranty for the '06-'08 but not the '09, despite being the exact same design. The cost to get the doors repaired is approximately $4,000!

- Natick, MA, USA

problem #10

Jul 082014

Sienna 6-cyl

  • 74,655 miles
The cable for the automatic sliding door snapped and got jammed in the motor causing the passenger side sliding door to be stuck in the closed position. This causes a safety issue because it hinders passenger egress from the vehicle. This vehicle is equipped with a driver's side sliding door so passengers were able to exit on the street side of the vehicle which is a safety hazard because they were exiting into traffic. Toyota recalled/extended the warranty for the defective cable assembly but only for models years 2002-2007. Toyota refuses to extend the warranty for the same exact defective part in the 2009 model.

- Katonah, NY, USA

problem #9

Jul 072014

Sienna 6-cyl

  • 102,000 miles


While traveling at highways speeds (65 mph) on interstate 290 heading West outside of worcester, MA at approximately 7:30am the spare tire fell off the vehicle causing us to run over the tire. Visual inspection of the vehicle immediately following (within a mile down road), the passenger side running board was also missing. A road side assistance vehicle was already tending to another motorists near the incident and we talked to him. He indicated that the mass state police were responding to assists. They arrived shortly after and told me the spare tire was in the median and probably damaged after being hit by a truck. We were welcomed to retrieve it, but since she was operating alone she couldn't stop 4 lanes of westbound traffic but that I was welcome to try and retrieve it. Because of the traffic speeds, the number of lanes of traffic, and the lack of a breakdown lane near the median, it was decided it would not be safe to retrieve the tire. We have filed a damaged vehicle report with Toyota corporation especially in lieu of a known defect (federal recall notice) regarding the harness holding the spare tire in place on these vehicles.

- Pittsburgh, PA, USA

problem #8

Jun 032013

Sienna 6-cyl

  • miles
The dashboard is sticky. Your hand will stick to it. It was first noticed about a year ago. It was just the drivers side. I took the car to the local Toyota dealer and was told immediately that it was something I used to clean with. Now the whole dashboard is sticky and I have not used anything on it as everything sticks to it.

- Kenneth City, FL, USA

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problem #7

Jul 222013

Sienna 6-cyl

  • 98,509 miles
2009 Toyota Sienna minivan developed corroded rear air-conditioning lines after only 4 years. Corrosion caused complete loss of A/C coolant. It cost me $118 to have the A/C system tested only to find out that it will cost me another $1578 to repair the problem...and there's no guarantee that this won't happen again in another 4 years. Dealership won't help. Toyota corporate won't help. It is a scam that they use untreated aluminum A/C lines that they admit are prone to corrosion in northern climates where salt is used on the roads. Easy fix: Paint the A/C lines! Toyota won't offer any help whatsoever! I have found an emotional state beyond rage.

- Plover, WI, USA

problem #6

Jan 012011


  • 32,000 miles


In cold weather, 32 degrees or less, the power rear hatch when opened automatically with the key fob or interior control button will open fully, then close immediately without warning. If a person or obstacle is in the way upon closing, it is very reluctant to reverse again. This poses a danger for smaller people such as my wife or 9 year old daughter. If the hatch is opened manually, it stays open and if it's warmer outside, the automatic feature works again. This has happened numerous times over the past couple of years during the winter.

- Harrison City, PA, USA

problem #5

Aug 112011

Sienna 6-cyl

  • 40,000 miles
We were backing out of a parking place at the hot springs village walmart. The van accelerated on its own, then the brakes failed. No amount of pressure would stop the van. We stopped by hitting a parked car, doing some damage to it. We had the van towed to a body shop to have the exterior repaired. We were afraid to drive it. After being repaired, we had it towed to lander's in little rock where it was pronounced safe to drive. A few weeks later we sold it and bought a 2011 Toyota Sienna van. (an accident report will follow on the 2011 Toyota van VIN#[xxx]) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fort Smith, AR, USA

problem #4

Nov 102010


  • 43,000 miles
Power doors not working will not open or close on auto all the time or on manual now drivers side cables have broke.

- Belfast, NY, USA

problem #3

Dec 232011


  • 67,000 miles
Was hit almost in a T-bone fashion, other driver was going approximately 40-50 mph. No side curtain airbags deployed. Concerned about this and when contacted by Toyota, the woman said that I didn't know what I was talking about and when we bought it they were just trying to sell us a car. Car has significant damage and has been in a shop for two weeks.

- Castle Rock, CO, USA

problem #2

May 212011


  • 74,000 miles
The contact owns a 2009 Toyota Sienna. The contact was driving 45 mph when a vehicle crashed into the front driver side of the contact's vehicle. The air bags did not deploy and the doors became stuck and could not be opened. The driver and two passengers were transported to the hospital and a police report was filed. The vehicle was in the process of being diagnosed and repaired. The failure and the current mileage was 74,000.

- Florence, MS, USA

problem #1

Apr 022009


  • 110,000 miles
I have a 2004 Toyota Sienna (10000 ml.)in a very good condition, last month passenger side power sliding door stopped working. Dealer wanted over $1500 to fix it. This after going thought front driver side door recall ( Toyota dealer fixed it 3 times)and back trunk door struts recall it seems that this van has some serious door problems. After using some online blogs I discovered that there is a lot of Sienna owners with the very same problem, beside the fact I am driving two 5 year old kids in this van every day and this clearly creates a very dangerous safety concern.

- San Antonio, TX, USA

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