This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While parked in my driveway, having been driven two hours before, my van caught on fire in the engine compartment. It burned for an unknown amount of time before we were alerted. The electrical system was disabled by the fire causing the two back sliding doors to become inoperable. The van can seat 6 people in the rear passenger compartment and they would be unable to exit the van except by going through the front doors. Even now that it is after the fire, we are still unable to open them, from inside, outside, or with any of the buttons.
Takata recall sliding doors will open but no way to close door --dangerous to drtive with door that will not close--opened door on trip while stopped no way to close no help from Toyota--on highway
While opening the driver-side sliding door the driver-side sliding door cable snapped rendering this door inoperable. Appears that the cable has rusted and weakened then broke.
Takata recall we took the car to the Toyota dealer in katy in mid February 2018 to solve the air bag recall and power doors. They said the do not have the parts; we have go back twice but they say they still do not have them. Now almost 3 months later they have not done anything about it. We had not have any accident but we do not feel safe when driving the car.
- Katy, TX, USA
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Rear driver side door does not close properly and will occasionally open while driving causing warning lights, ringing bells, and warning statements on display board. When door is checked it appears closed. Cable that runs door seems to be frayed despite it being used less frequently than the passenger side rear door.
1. LH & rh sliding door : warning light of open door shows up when the car stop, turn or on ramp on any road. 2. rear door : warning light of open door shows up when driving side window is lowed on any road. Recalled on 2017. But fab.2018 happen again.
Fuel door hinge broke because the fuel door pin has so much tension that it broke the hinge. This caused a safety issue because the door cannot be opened from the inside if it is not closed all they way or pushed closed enough for the sensor to allow the sliding door to open. This event was reported past the 36 month warranty, but had begun before the warranty had ended. Current owners should be aware that if there are instances beginning of the door not being able to be opened, this should be an item covered under an extended warranty due to the safety issue of not being able to exit the vehicle in an emergency situation. This happened several times while parked and exiting the vehicle. There are other instances of this issue on different Sienna and Toyota forums. Toyota service manager confirms that it is excessive, but only resolution would be to replace cable with no guarantee it wouldn't have excessive force also. Only other resolution would be to have service bulletin issued by Toyota.
Takata recall. Been calling dealer every few months, waiting for the recall to get remedied for the airbags. Also, waiting for the dealer to remedy the sliding door recall. Many calls to the service department have been unresolved, even with the promise to be called back.
When driving on the highway we heard a loud noise. We pulled over to find our sun/moon roof had blown out. We immediately contacted our insurance company and taped over the hole to avoid any glass blowing out onto other drivers and inside the vehicle. When we took it to Toyota dealership they said they checked for other complaints but said they had none. This was the summer of 2014. Even though the dealership claimed there were no issues, we reported the problem to Toyota directly and after a couple of messages and copies of pictures they decided it was not a defect so we were not going to be reimbursed. The expense was a little of $1000 which we were out of pocket on as we had a $1000 deductible. In light of more recent news about this being a problem in many vehicles including Toyota vehicles we wanted to report it as a safety issue. Had we not had the cover closed on the inside, glass would have come in on us. We were just thankful that no one on the highway was hurt with the window blew out. We believe this item should be reviewed for possible recall and reimbursement to owners of vehicles that have sun/moon roofs made by the manufacturer. I am no longer sure I have pictures as they would have been taken on an old phone
Recall on a sliding door not working/closing on a 2011 Sienna, had to pay to have door repaired to close. The door working is part of a company recall with the sliding doors not working on 2011 Siennas. Sliding door would not shut on the van. My daughter had to hold the door so that my family could get home. It was a major safety issue with the door, someone could have been hurt. We sent the invoice with the repair for the recall, we have waited for almost 9 weeks, and many calls to the company, and for the most part myself and my wife had to do the leg work to get this going by the company. This has been a frustrating experience, for one the safety issue for my family, considering the recall was over 1 year on this van is pretty ridiculous. And getting information about my case has been frustrating. It seems like Toyota did not want to take any responsibility for the issues with the reimbursement, issues with communications with this, it has been a frustrating situation. Especially we have to keep this van, and the company is not taking responiablity to resolve the refund of the van door not opening. This is not right by this company doing this.
Tailgate sensor and locking mechanism alarm and lighting goes on and off intermittently indicating tailgate latch insecure while vehicle is in motion distracting driver. Tailgate door latch insecure placing driver, passengers and contents at risk in the event of movement of the vehicle as well as to other vehicles on the road in the event of a collision.
2011 Toyota Sienna. Consumer writes in regards to dealerships failure to remedy the defects/recall issues. The consumer stated the manufacturer exceeded a reasonable amount of time completing recalls bon11V560 and gop16V340. Updated 09/06/2017
NHTSA recall id: 11V560 I understand this is a recall for some sort of sticker on my vehicle. My Toyota dealership said they were unable to get the sticker and I had to call Toyota directly. I just got off of a 25 minute phone conversation with Toyota and the result was they didn't know why the dealership couldn't handle it and they would have to contact the dealership. I asked that the sticker just be sent to me if it was just a sticker and I was unable to wait on hold any longer. Toyota said they could not continue to help me unless I stayed on hold while they talked to the dealership. I understand it is "just a sticker" as both Toyota and the dealership has informed me. However, I want the recall cleared from my vehicle. I am seeking assistance in getting the sticker sent to me as required. Seems like it is a simple transaction, but Toyota is not making it so. My address and information is correct with Toyota under my VIN. Thank you.
Apparently, there has been two recalls involving the Toyota Sienna 2011. However, the system show that the recall is still incomplete, or, otherwise, not available to offer a remedy or repairs. What are my next steps" should I take my car to the dealer for inspection and repairs? should I sell my vehicle? can I be reimbursed by Toyota for having my car repaired elsewhere"
Bon 10 safety( non-compliance) also G1P3542 safety recall gop G1P nterim ) all recalls have not been complete at the Toyota dealer ship, not able to complete.
Bon10 safety (non- compliance) G1P3542 safety recall gop G1pntrim ) all recall have not been completed at the Toyota dearler ship. Not able to complete.
Motor on sliding doors have not worked properly since we first purchased it brand new. We were told they "stick" because the rubber seals are so new. The doors only open part of the time. 50% of the time when you open them, they beep loudly and get stuck, just like day one. Toyota continues to claim there is nothing wrong with it and anytime we've mentioned it, they say they found no problems. It's a safety hazard because they get jammed and can only be yanked open manually. A child could not open it in the event of an emergency where they need to make a quick escape. The seal on the window is also broken and pulls down when you open the window. The seal pulls down with it. This happened to our brand-new Toyota Camry, as well as my mother's brand new Toyota fj cruiser. Toyota has checked it out and they claimed it's wear and tear. They replaced it for free the first time, but less than a year later it happened again! now I see a recall on doors, this needs to B addressed, that recall is not being handled yet either. Again, it's a safety hazard for children getting out, or doors flying open when vehicle is in motion.
A D V E R T I S E M E N T S
- Rochester, NY, USA