This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Toyota Venza. During inclement weather, the contact became aware of water slowly leaking into the cabin of the vehicle. The vehicle was taken to bredemann Toyota (1301 w dempster St, park ridge, il 60068, (847) 655-1435) where it was diagnosed that the sun roof housing needed to be replaced along with the headliner due to the drain tube not being installed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,623.
The sun visor on the driver side suddenly dropped down while I was driving home. Now it just hangs down in my face unless I rotate it to the side window. No visor when driving into the sun and a visor to my left blocking my vision. Not safe.
When the drivers visor was pushed up out of the way something snapped and the visor would not stay up. It would only hang down obstructing my line of vision. I ended up driving from Utah to AZ holding the visor up so I could see. I spent over $125 to install it myself. Two years later the same exact thing has happened to the passengers visor making it nearly impossible to see traffic coming from my right. I called power Toyota to get the part and was informed the following day it is on a national back order with no release date. When I contacted Toyota regarding this safety issue I was informed that visors are only covered for 3 years and offered no suggestions or reasons as to why the visors are unavailable. I hope my upcoming trip to tucson is not negatively affected by Toyota's faulty visors.
Driver's side sun visor will not stay in the up position, or in the visor position, but drops into an unsafe, visibility hampering and distracting location. Touching/feeling the plastic assembly where the visor connects to the support bar reveals that the assembly has failed. I find it interesting that Toyota has issued an advisory and will pay for this repair for Camry's but not Venza's. I have a 2010 Camry that I purchased on the same day as the Venza: July 31, 2009 and it's driver's side visor failed on July 31, 215 just one day after the Venza's (but with twice the mileage)! hoping that NHTSA can convince Toyota to fix the much smaller quantity (compared to Camry) of Venza's as well. I would replace it myself if the part wasn't so terribly overpriced ($179 !!!). I will be seeking goodwill from the dealer I purchased from, but from traffic on the internet, I see this is a pervasive problem for which Toyota is not taking the correct action
In March 2014, my passenger sun visor started failing by making a clicking sound when lowering. By April, the visor would not go back up and ending "hanging" where you were unable to see unless you held it. In May 2014, the driver's side sun visor failed as well. I now have both visors stowed in my glove box because when I called the dealership, they said to hang on to them in case of a recall. They said part and labor to fix would be about $200 for one. It is very dangerous driving, especially when the sun is extremely bright. I can see an accident waiting to happen. Please have a recall on these sun visors done before someone gets hurt.
- Sebastian, FL, USA
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The driver side sun visor will not stay up and is coming apart. The visor hinge seems to be protruding from the visor which cause the visor not to stay up or go up blocking the driver's visibility. As you are driving the vehicle, you have to duck down to see through the windshield. Also, when turning to my left to check my blind spot, when I turned back to look straight I hit my head on the sagging visor. This could be a major safety concern as visor could hit someone in the eyes and cause and accident resulting in injury or death.
Exactly as another driver stated: The driver side sun visor started to just fall down a little at first. Then it just started falling off a little more sometime blocking my view. I would push it back up and that worked for a couple of weeks until the metal part came through the cloth and it came off totally. I went to price a new one at the dealership and they wanted around $111 that wasn't including service. I see there are a lot of complaints about this problem so I don't feel I should have to pay for this visor. There needs to be a recall before someone crashes from this problem. Please don't wait for someone to get hurt before you have a recall. Needs a recall asap..
LH sun visor fell straight down blocking vision during travel. Replaced LH sun visor and now at 81,000 miles the LH sun visor is broken again, this is a defective part and had to be removed to provide clear vision. Should not have to buy a third visor. This is a safety hazard. LH sun visor assembly is faulty.
The driver side sun visor started to just fall down a little at first. Then it just started falling off a little more sometime blocking my view. I would push it back up and that worked for a couple of weeks until the metal part came through the cloth and it came off totally. I went to price a new one at the dealership and they wanted around $121 that wasn't including service. I see there are a lot of complaints about this problem so I don't feel I should have to pay for this visor. There needs to be a recall before someone crashes from this problem. Please don't wait for someone to get hurt before you have a recall. Needs a recall asap....
Over the past two years, the driver's side sun visor has periodically popped down. I've thought nothing of it and pushed it back up. This time, I heard a pop and it came all the way down. Now a metal piece is sticking out between the two pieces and the visor swings to and fro as I drive. It obstructs my line of vision whether it is in front of me or to the side. I've called the local Toyota dealer about this and they inform me that I have to bring it in to buy a new one. From my research, it is a problem that should be addressed and it is a road and safety hazard.
Affected part: Driver sun visor this is actually the second incident I've had with the visor. The first time was just a few months after purchasing the new Venza. Toyota replaced the first visor because it was under warranty, but this is a widespread problem with not only 2009 Venzas, but various Toyota models. Toyota has only recalled the Camry models. My vision is obstructed while driving due to the visor can not be pushed in the up position creating a safety hazard. Even though my original defective visor had to be immediately replaced, Toyota wants to charge me for the repair. There are also petitions online requesting a recall for this part.
Driver's side sun visor has failed. While driving on the freeway it suddenly dropped in front of my face causing my vision of the road to be obstructed. The visor is defective in that it would not stay up and away from my face while driving. It seems like the whole bracketing system which holds the visor in place broke and when the visor fell in front of my face, it actually fell lower than if I had put the visor down myself to block the sun. The light which activates the mirror in the sun visor has also stopped working. More importantly, this is a definite safety hazard as it almost caused me to rear-end the vehicle in front of me when the visor dropped and blocked my vision of the road.
A D V E R T I S E M E N T S
- Chichago, IL, USA