Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Digging through the long list of NHTSA complaints about a sudden loss of engine power and the high pressure fuel pump failing, it's never good to come across the "my car (with a cold engine) set itself on fire in the middle of the night" complaint.

10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
43,255 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Jetta miscellaneous problems

miscellaneous problem

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2011 Volkswagen Jetta Owner Comments (Page 1 of 2)

problem #23

Sep 092016

Jetta

  • 55,000 miles

A D V E R T I S E M E N T S

Car stalls with no warning while driving. Fuel smells permeate the air around vehicle after a few minutes of attempted starting. VW denies it is a fuel pump issue. The car has been in a shop for over a month with no fix in sight. Yet VW-America denies claim under lemon law.

- Campbell, CA, USA

problem #22

Sep 042015

Jetta

  • miles
I have issues with the headlights. Every other month my headlight goes out. When I drove off the lot I had one headlight. This has been ongoing for almost 2 years. When I change it the other side goes out. I know thats not normal. And then one day I had been running arrends and made a stop. I was wearing flip flops that day. Well when I went to turn around in my seat to get what was being handed to me from my girlfriend I burned my three little toes ! !!! I immieately went under the steering wheel and seen it was a pipe not covered.I have had many cars and I have never felt any thing so hot under a dash.I had three blisters.each toe had a tiny blister.thats when I seen all the rust everywher or anywhere there is metal is covered with rust.there was a recall on the rear end.I noticed after I took it in that the tires diidnt look even in the back.driver side tire bows inward on the top side and the other side doesnt. The air bag light well thats always on..and when I checked the air filter it smelled like it was in an electrical fire.my horn sounds defective.barely hear it. And the windsheild wiper has aloud noise when operating.

- Sacramento, CA, USA

problem #21

Sep 112016

Jetta

  • 93,000 miles
My key will not be allowed to turn the car on. It will go into the ignition, but will not be allowed to turn at all. The car was parked in a parking lot. It had been driven 20 minutes earlier and throughout the day without a problem. A few weeks ago while parked on a city street the car would not turn off.

- Austin, TX, USA

problem #20

Aug 292016

Jetta

  • miles

A D V E R T I S E M E N T S

I left work to pick up my children 3 times in a short trip the car cut off, it seems as if you don't give gas the car will stall and quit. I have started trying to hold the brake and give gas to prevent from it cutting off at stop lights, the car will also cut off in motion if not given gas. I can't file a complaint everyday but not one day goes by that my car don't cut off

- Sacramento, CA, USA

problem #19

Jun 152015

Jetta

  • miles
My VW Jetta blows white smoke on start up. It fills my garage with white smoke.

- Wampum, PA, USA

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problem #18

Jan 152016

Jetta

  • miles
My horn does not consistently work. When I'm driving it only works sometimes due to believed to be faulty electrical. My door locks do not engage. A noise sounds but they do not engage causing safety issue. My wiper blades do not always work correctly nor do they spray wiper spray causing visibility issues. My electrical system is faulty causing one door to stay unlocked unless locked with key. My alarm system does not work. My driver side window does not properly work and will stop in the down position. The same door is having locking issue. There is known recall for other 2011 models on electrical system. I called VW and they said my VIN was not affected by the recall. I'm having the same issues as other Jetta owners with same year make and model and with active recall but VW refuses to fix my car. I could get into accident due to faulty horn, faulty door locks, faulty visibility and wipers that do not work properly. My electrical system is clearly faulty if all of these issues are failing at once. I took my vehicle to Firestone and they said faulty computer issues need to be fixed by VW. The vehicle is only 5 years old.

- Long Beach, CA, USA

problem #17

Jul 052016

Jetta

  • 75,000 miles

A D V E R T I S E M E N T S

My boyfriend and I drove to get dinner. On the way there my radio was fine we were singing and laughing. We get to the restaurant and I turn my car off and there were these little buzzing sounds, didn't think anything of it. It was a hot day cars make sounds. After diner getting in the car and getting ready to start driving I realize I can't play music! I always use the aux cord. At first I thought it was my phone then I looked up and seen that my touch screen was black.... then I just thought it was turned off so I tired pushing the power button... nothing. So on the way home my boyfriend looked up the fuses got the chart, and we pulled it out and it was perfect no nothing. Then I immediately got on the internet and started reading. No only did I find that similar models and previous years have had the same problem, but in a few months it leads to dead batteries, and the possibly that's your car is not reliable and it should be with an easy fix. I also found that the type of radio is very hard to find, I couldn't find it in VW parts and replacements, but instead finding earlier, and more update versions!

- Brooklyn Park, MN, USA

problem #16

Jul 122016

Jetta

  • 58,788 miles
On my way to my location I was listening to my radio without any issue. I got back in my car and my screen is black and radio is not working. I bought my car 4 months ago and am furious because the bumper to bumper warranty has expired. I have read many forums and see this has happened to many people. Why the hell has there not been a recall issued for this. From my research it is $800-$1000 to fix. It is not a blown fuse; already checked. Someone needs to look into this common problem and we need to hold th!M accountable. This is my first Jetta, and may very well be my last if this issue is not resolved.

- Raytown, MO, USA

problem #15

Jul 122016

Jetta

  • miles
The key will not turn over! single mom with two kids this is horrible. Jetta says this is an on going issue and they are surprised this has not been recalled! the wheel is locked and you cannot move the key, Jetta estimates about $600 to fix! and should take 7-10 business days! please people complain this should be a recall!

- Sacramento, CA, USA

problem #14

Sep 252015

Jetta

  • miles
Involved in a traffic collision resulting in ari bag deployment resulting in received 2nd degree burn to the inside of the right forearm from VW emblem/badging on the steering wheel.

- Santa Maria, CA, USA

problem #13

Jan 042016

Jetta

  • 67,000 miles

A D V E R T I S E M E N T S

Im experiencing a lot of problems with my car. First of all the lights don't always work they would turn on and off on their own until finally stopped completely. The next problem it has waiting at a stop light it looses power and shakes and stalls. Then I started experiencing the same problem while driving one time I was pulling into my driveway the car cut off and steering wheel locked thankful I was not on the freeway at the time. Then again on the freeway in rush hour traffic I was lucky enough to get over and pull off before it stalled the car putting and I was giving gas but car did not want to go it was not gaining speed it was on the verge of stalling. This is a safety issue its my only vehicle I'm afraid of it cutting off and stalling while driving and a accident occurring. The car stalling is while driving and with foot on the brake or in park. It also has a problem while in park and foot on brake the cars RPM rave on their own.

- Sacramento, CA, USA

problem #12

Oct 212015

Jetta

  • 82,000 miles
Similar to other reports here, extreme inner sidewall cracking; no indication from outside; approximately 1/2 of usable tread remaining. This affected all 4 tires and was inspected at VW dealer. Hankook communication occurred with determination of tread separation. This is an extremely dangerous situation as it is hidden from easy inspection.

- Green Cove Springs, FL, USA

problem #11

Feb 012013

Jetta

  • 38,875 miles
38,875 miles - total collapse of the fuel line due to an internal failure of the tank fuel pump (hpfp). VW dealer inspected and found metal in the fuel system. VW dealer tested the fuel in my tank and it showed clean diesel fuel with no contaminants. VW paid dealer to replaced fuel system components & cleaned tank, unit in tank & hard lines. Adapted injectors, bleed fuel by stem and tested. I've retained records, communication, and sample of gas in tank at time of collapse. One problem after another with vehicle.

- Santa Rosa Beach, FL, USA

problem #10

May 142015

Jetta

  • 300,014 miles
While driving, radio/cd/hands free telephone died. Blank screen, no power. All fuses fine. After removing radio and checking wiring /ground, auto stereo repair guy said that the radio unit is shot and will need to be replaced ($600 parts by dealer) or repaired for more. 2011 car has just over 300000 miles. Ridiculous

- San Anselmo, CA, USA

problem #9

Feb 012015

Jetta 4-cyl

  • 49,500 miles
On February 1, 2014 I turned on my car and headed to church at about 1 in the afternoon, everything appeared fine. After church I did the same; however, shortly after I had left the church parking lot the glow plug and battery symbols started flashing and suddenly my engine stopped. Out of nowhere my car stalled in the middle of the road, thank goodness I had managed to steer to the side and that the cars on the road managed to go around me because it could have turned out into a tragedy. I had never had any issues with my engine/battery nor did any of the dashboard warning lights light up prior to this incident. I tried turning my car back on several times but it was unresponsive. The battery and alternator sounded fine but for some reason the car just wouldn't start back up. Could it have been the fuel pump" my car runs on diesel and I have always fueled it with the appropriate fuel without any issues so what now" I had to push my car out of the middle of the road and call a tow service to tow my car home. Over the next week I drove a rental to work and called the Volkswagen dealership and left multiple messages for parts and service and for the person in charge of extended warranty. It's been a week and they have not answered. My car has been out of a warranty now for a while, however I have maintained it and given it the proper care so it does not make sense that a 2011 vehicle would simply stall in the middle of the road without a warning. I am sure that this is a manufacturer's defect and I would like for it to be resolved promptly, I am sure I am not the only one that has had this issue in the past as I have seen multiple complaints online about this and there has even been a few recalls for previous diesel models regarding issues similar to mine.

- Oxnard, CA, USA

problem #8

Sep 222014

Jetta

  • 59,862 miles
The driver side window does not stay up when automatically rolled up from window button or from locking car using key in driver side door.

- Washington, DC, USA

problem #7

Sep 222014

Jetta

  • 55,000 miles
Very musty smell in vehicle when the A/C is running.

- Washington, DC, USA

problem #6

Sep 222014

Jetta

  • 43,968 miles
Rear trunk light works intermittently

- Washington, DC, USA

problem #5

Jun 142014

Jetta 5-cyl

  • 15,900 miles
Car would not accelerate properly, requiring the pedal to be completely depressed to achieve any acceleration even to low speeds. At this point, a brake warning light appeared for the first time. Vehicle was brought to dealer, jim ellis VW in the atlanta area who tested the model and determined the ABS module had failed. After replacing the ABS module the brakes locked during a test drive by the service staff. Subsequently the brake booster and brake master cylinder were replaced. Owner believes that this early failure of so many components on a newer, very low mileage vehicle likely represents manufacturing defect and could have resulted in serious injury.

- Atlanta, GA, USA

problem #4

Nov 012011

Jetta

  • miles
The plastic silver lining under the side windows does not fit properly. This creates a vibration/rattling noise which is annoying and is distracting to the driver. This can cause a safety issue.

- Bristow, VA, USA

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