NHTSA recall no: 19V-866 Manufacturer Recall no: 34J6 Volkswagen is refusing to replace my mechatronic unit.

- Norridge, IL, USA

The mechanics at Volkswagen found a hairline crack in my mechatronics unit for my Volkswagen Jetta hybrid 2013. They would not fix it even though it was the software that caused it. -€œSummary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. Consequence: A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash. Remedy: Volkswagen will notify owners, and dealers will update the transmission software, free of charge. The software remedy is currently under development. The recall is expected to begin February 4, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 34J6. The problem is my unit already had the hairline crack before they updated the software. They were saying it was my fault and I have to pay out of pocket.

- Norridge, IL, USA

My vehicle was not included in several recalls (e.g. 36F6/4V and 34J6) that were made for identical cars (2013-2015 Jetta Hybrid). As result, the transmission is approaching its end of life (I was quoted $9600 + tax for the replacement). I called VW customer service and they could not offer a reason why some cars are not recalled; they just tried to spin it. The transmission is one big part that is manufactured in Germany and comes sealed. The 2013 recall 36F6 (change the transmission oil because is corrosive) would have saved the transmission.

- Wise, VA, USA

Transmission is about to fail: at ODO 98800 the CEL indicates code P177B - Clutch Tolerance limit reached. The DSG transmission mechatronic unit was changed at ODO 46734 because the engine was loosing power. Volkswagen's has a recent recall 34J6 for this problem and vehicle type, but mine is not included in the recall.

- Wise, VA, USA

E-Engine and Transmission Problem. In August of 2021, while performing normal driving, the car refused to get in gear and the engine just revved; the Check Engine and Hybrid Systems Failure lights came on, and the car would not work properly. I had it towed to a VW Dealership in Springfield, VA for repairs and was quoted $15,000 for a new E-Engine and Transmission. No Recalls, but online forums show that this is a classic failure of Jetta Hybrids and is due to the corrosive transmission oil used in the sealed transmissions of the Hybrids. Car has remained on VW Dealership lot while a decision is made on the vehicle. November of 2021 I was contacted about a different recall (38C4) for the Jetta; it is a software issue with a European Calibration instead of a US. I am looking to have that repaired to see if it fixes the problem in the car. I am inquiring about the Volkswagen recall 34J6 (or 34J6/4V) for 2013/2014 VW Jetta Hybrids. My VIN does not appear on the list. According to forums, it has experienced the same failure as others that are. This one is for hairline cracks that may form in the Transmission causing it to fail. No warning signs were given before the failure. It was a well maintained car; I was the only owner and drove it for 121,000 miles.

- Springfield, VA, USA

While driving on freeway going 80mph in carpool with my toddler in backseat the car turned off losing all power to car. engine stopped, steering did not work, brakes did not work, and all lights on dash turned off along with headlights and break lights. i pulled into emergency lane and pulled key out. the car restarted back up but no lights were on dash to indicate anything was wrong with it. took the car into local mechanic they could not duplicate issue, and didnt find any codes. car was returned not fixed. it has happened 6 more times 5 times while driving and one time while sitting in a starbucks drive through each time taking key out and able to restart car. took car into vw dealership, and told them the issue with no light saying anything. checked for codes. no codes where found mechanic still now trying to duplicate issue. this is very dangerous issue that needs attention to if it wasn't for just a few cars on the freeway my son and myself would have been gone from a malfunction from the vehicle. I hope no one else encounters this issue.

- San Clemente, CA, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated while driving 25 mph, approaching a stop sign with the accelerator pedal depressed, the vehicle loss motive power and stalled. The vehicle was restarted but failed to move. The vehicle was towed to a local mechanic however, the mechanic was unable to work on the model of the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

- Cleveland, TN, USA

My vehicle for a few years now has stalled out on me and caused it to go in to limp mode. This is very dangerous and I see there is a recall and no fix is available but the hybrid system shuts completely down when it does this and I cannot do anything with the vehicle at that time. It will happen anywhere I am where it's a back road or on the interstate.I feel that Volkswagen should take back this veh because of the faulty system. I feel Volkswagen should pay my loan off so I can get in to another safer vehicle.

- Jonesborough, TN, USA

Gears not shifting correctly, loses power to where I have to pull over because I can't accelerate. That is extremely dangerous especially if I am not able to get to a spot to pull over to. 01/ I have had diagnostics performed which they all come to the same conclusion that is needs a new transmission. These are the codes it is putting out: P073A stuck in gear 5, P1731 gears position distance sensor 3:electronic error, P1731C gear position distance sensor 3:implausible signal and P072B stuck in reverse. It has been doing this since the car was purchased in Jan of 2020. There have been recalls on 2013-2014 Jetta hybrids for these same problems but my VIN number is not included in the recalls

- Avon, IN, USA

It has been over a year that my Volkswagen Jetta hybrid is undriveable. The transmission has hairline cracks and there is no fix yet. I think this happened a few years ago to, when I was forced to pay over $6000 for a new engine. I was told my car was not part of the recall. I took the care to get serviced a year ago. The dealer couldn't get the car started and after three weeks, they did, but when I drove it, the car could not excellerate

- Dunmore, PA, USA

The mechatronic unit had already had to been replaced previously when the 2nd issue happened I was at the stoplight in the car lost all movement power the ac and all the instruments were also working door locks windows everything I got it towed to the dealership and they say it was the electric motor quoted me nearly $12000

- Lucerne Valley, CA, USA

Intake manifold limited warranty extension number vwp-20-03. This warranty extension is for certain 2015 model year Volkswagen tiguan, cc and eos with engine codes cbfa and ccta. I have a 2013 VW Jetta gli with an engine code of ccta that is experiencing the same manifold failures as the above mentioned bulletin. I have called VW and they state my car would not be included in this extended warranty. After doing much research on the VW forum, this is a common problem for several year, makes and models concerning the faulty intake manifold runner flap that plagues so many thousands of gen1 2.0T tsi engines. The linkage within the intake manifold runner flap that connects to the vacuum actuated arm can break at its drive hex, and allows the lever arm to "pop" out of the intake manifold, sometimes creating a massive air leak while becoming disconnected from the drive hex. By simply pushing the lever arm back into the intake manifold, the drive hex reconnects to the linkage and will operate the tumble flaps but it will continue to blow open again once under boost, creating a massive air leak. This failure event is so common that aftermarket parts manufacturers have designed a fix/prevention kit to the common faulty intake manifold runner flap linkage. Previously the only repair was to replace the entire intake manifold, costing hundreds in parts and labor. VW needs to perform further containment actions that identifies other models and years that are affected by the factory installed faulty manifold and they should be held responsible to bear the burden of the costs associated with this common issue by way of extending the manifold warranty to other makes such as golf (V, vi), Jetta (V, vi, ) and passat B6. Follow link to aftermarket fix and description: Https://www.ecstuning.com/B-ecs-parts/VW-Audi-P2015-20T-tsi-intake-manifold-lever-arm-fix-kit/021071ecs01~A/

- Foley, MO, USA

Twice while driving the vehicle would not shift then stall. Once it also started to shake, won't go over 30 mph. Its exactly as what is described in recall 19V866, however my VIN doesn't seem to qualify for this recall. Quote is over 5K - when my vehicle diagnostic ran, there are 3 recalls showing, however when I put my VIN in, it shows 0. there's also a new recall for this exact issue - but haven't heard anything regarding my specific VIN

- Stillwater, MN, USA

Ignition switch housing susceptible to heat and key will not turn in high temperatures. 100 part and 2.5 hours at 190/hour in labor requested by VW. Problem started around 60K and has progressively gotten worse. Part not designed to withstand normal car heat.

- Salinas, CA, USA

In motion in drive then would not shift into gear or move. I was on a busy street with cars all around me. It is exactly as described in NHTSA recall 19V866

- Dix Hills, NY, USA

Ignition is hard to turn. The key wiil not turn off the engine. The only way to get the ignition to turn off is to physically/aggressivley snap, flick, or jiggle it to turn off the engine. The engine is in park when the incidents occur. During a google search, there are numerous complaints of this occuring. There is a current recall of the microswitch causing ignition issues, yet ignition cylinder is not included.

- Rio Vista, CA, USA

Engine starts and drives for a bit then car randomly shuts off loosing engine power I have to throw it into neutral or it trys to stop and looses power steering making it difficult to turn off the road safely. Happens going slow, turning, on the highway all the time just randomly with no engine codes.

- Oklahoma City, OK, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated that a fuel line going over top of an electrical line or the electrical going over top of the fuel line causing the vehicle to overheat. The temperature gauge light illuminated with an audible tone. The contact coasted to the side of the road and lifted the hood. The contact stated that the coolant was bubbling and boiling in the coolant reservoir. The contact let the vehicle sit until it cooled down and added coolant into the reservoir and drove the vehicle to her son's residence. The contact called the dealer and informed them of the failure and was informed to scheduled an appointment. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,194.

- Wyoming, MI, USA

2013 VW Jetta hybrid has check engine light come on and go off intermittently. Car was taken into VW dealer to evaluate. Dealer proceeds to say transmission is defective, clutch was malfunction & oil was leaking. According to a new recall in 2/2020, VW mentioned that if the software recall was not addressed issues with the transmission & clutch could occur. When car was taken and evaluated it was found to have all of the possible problems listed with this recall

- San Antonio, TX, USA

Engine light came on, right after car would not go into gear and car became inoperable. The consumer stated while driving the transmission failed. The vehicle was towed to the dealer. The dealer advised a recall would soon be released and to wait until then for repairs. The vehicle was partially repaired. The manufacturer stated any further repairs were not included in the recall.

- Lakewood, CO, USA