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really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
57,417 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Routan electrical problems

electrical problem

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2011 Volkswagen Routan Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #20

Oct 052015


  • miles


The van would not start (it would only crank) after turning off. After multiple tries the van would eventually start up. This happened intermittently. This issue eventually got worse and now the van only cranks. I had to have the van towed to our local Volkswagen dealership. After diagnosis, the dealership has determined that the totally integrated power module has failed. According to the dealer, this can fail as the vehicle is in motion and can cause deadly results. This is going to cost $1,300 to fix plus tax.

- Smithton, IL, USA

problem #19

Oct 012015


  • 68,000 miles
Our van has had on and off weird electrical things happening for a few months - wipers come on by themselves, air turns off by itself, lights, etc. Then the van started not always starting. Sometimes it would start, then shut off by itself shortly after starting. It got to the point where it was not easily starting 2-3 times a day. The weird electrical stuff would happen when stationary or in motion. The starting problem was while stationary. Sometimes it died when I put it in gear to move. Sometimes when driving, I felt like the car was giving itself more gas even though my foot had been taken off of the pedal. Took it to VW when it simply would not easily or reliably start anymore. They said the tipm module needed to be replaced. We just got it replaced. Cost us $924.77!

- Gulf Breeze, FL, USA

problem #18

Sep 102015


  • 66,800 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that the vehicle stalled without warning. The engine completely shut off and all the lighting on the instrumental panel failed. The dealer stated that the totally integrated power module failed and needed to be repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 66,800.

- Miami , FL, USA

problem #17

Sep 182015


  • 74,000 miles


My 2011 Volkswagen Routan has failed to start on numerous occasions. The engine cranks with full power, but will usually not turn over. When it does turn over, it does not maintain idle and shuts off within a few seconds. Electrical testing by the mechanic identified a failure in the fuel pump relay part of the totally integrated power module (tipm), which needs to be replaced. Essentially identical parts (tipm/tipm7) have been recalled on town and country models by the manufacturer, Chrysler automotive.

- Tampa, FL, USA

problem #16

Sep 132015

Routan 6-cyl

  • 55,334 miles
On September 15th 2015, I brought my 2011 Volkswagen Routan to pioneer automotive services in oak harbor Washington because the vehicle failed to start after several instances. After many hours of trouble shooting, I received word that it was the total integrated power module (tipm). They could order one and install it, but would have to be towed to burlington Washington to the closest Volkswagen dealership to be programmed. This part will cost me $822 with additional costs for installation and programming. After much research, I found there to be recalls for this part in Chrysler vehicles ranging in my year. I own a Volkswagen, but it has a Chrysler motor in it. This indicates that my vehicle should have been recalled for this potentially life threatening defect, but because its a Volkswagen with a Chrysler motor, this was their way to avoid an even larger number of recalled vehicles. The cost is disturbing, but the thought of what fatal end to this could bring has no price. All I seek is for Chrysler to own up to the flaw and replace this defect and to expand its possible recall numbers to make sure all vehicles that they placed their product in are evaluated. A timely response is very much appreciated. Thank you.

- Oak Harbor, WA, USA

problem #15

Aug 102015


  • 94,000 miles
The battery has had to be replaced 3 times in 1 year. The fuel pump has gone out. The car stalls - sometimes while driving it. Won't start intermittently. After replacing the battery 3 times and the fuel pump last week - now the dealer is saying we need to replace the total integrated power module (T.I.P.M.). looking this up online there are a lot of people with this same issue. This should be a recall issue.

- Matthews, NC, USA

problem #14

Jul 252015


  • 71,500 miles


The engine will crank but will not start on most occasions. When the engine does start it will shut off after several seconds. To get the engine to start at all the ignition has to be turn to the on position for two to three seconds and then turned to the start position. When the engine does remain on, it has shut off in traffic on two separate occasions. I know that this is a Chrysler manufactured/Volkswagen marketed vehicle. I have read that Chrysler has recalled several of its minivans due to the same problems and that the issue is with the tipm part. Does this recall extend to Volkswagen as well?

- Macon, GA, USA

problem #13

Jul 132015


  • 60,000 miles
Vehicle engine would do the extended crank, and not turn over, or would turn over and die instantly, check engine light would flash 10 times. Took vehicle to the dealer to find out that the tipm module had failed, the repair was $1200, and took a week. Chrysler had built the vehicle for Volkswagen from their town and country line, however unlike Chrysler, Volkswagen doesn't honor the recall although the part is physically the same mopar part across the board. Volkswagen also stated they offer no assistance after the base warranty is gone as well. Isn't there some federal mandate that requires these devices to be warranted further than the normal 36,000 miles? I guess it will take someone getting severely injured or killed in one of these vans for Volkswagen to open there eyes...

- Jupiter, FL, USA

problem #12

Mar 232015

Routan 6-cyl

  • 61,000 miles
I was driving along a highway with my wife and children when all the power in my vehicle shutoff. I lost power to the engine, power steering, and power braking. I was able to get the vehicle over to the side of the road without incident. Since then I have had several electrical issues and the Volkswagen dealership has attributed it to a failed totally integrated power module (tipm).

- Camp Lejeune, NC, USA

problem #11

Mar 062015

Routan 6-cyl

  • 39,780 miles
On 4 occasions since 3-6-15, when turning the ignition switch to start, nothing happens. After one or two tries it will start. The battery is fairly new and strong so it is not the battery. This seems to be related to this Chrysler built product which is under recall. I hope it does not stop running going down the road.

- Fort Myers, FL, USA

problem #10

Feb 252015

Routan 6-cyl

  • 38,000 miles


Tipm failure. This should be a mandatory recall. System loses power while moving. Will not start. Battery, alternator, starter -- all test normal. A car manufacturer can not knowingly allow people to operate a vehicle that could result in a devastating crash.

- Katy, TX, USA

problem #9

Feb 152015

Routan 6-cyl

  • 85,000 miles
Tipm module, same as Chrysler. Car stopped while driving and has an intermittent starting problem.

- Pembroke Pines, FL, USA

problem #8

Oct 092014

Routan 6-cyl

  • 64,200 miles
This car was actually manufactured by Chrysler and sold by VW. The initial problem seemed to be related to a faulty fuel pump. The car would try to crank but not start. It actually stalled as well. We took it to a dealer who continued guessing at the problem and finally replaced the fuel pump. Luckily I had mechanical breakdown coverage and only had to pay $250 out of pocket. However, after the "fix" I've had the car back three times for the same problem with no solution. This week, the fuel pump started running even when the car is off. I did a search and found out about the ongoing tipm problem with Chrysler. This seems to be the same problem. I'm taking the car back to the dealer this week to see what they can do. Incredibly frustrated that Chrysler sells this crap and takes no responsibility. VW says they stopped selling these vans because of all the problems. Not my problem since they sold them to begin with. I just want someone to take responsibility.

- Kathleen, GA, USA

problem #7

Aug 022013


  • 58,300 miles
1st incident-parking car in a stall, car shuts off before parked. P0111 replace air temp sensor 2nd incident-exiting the freeway on a single lane just under 35mph engine shuts off, steering wheel locks right, apply brakes lightly, shift into neutral to turn wheel to pull on shoulder. P0300 and P0302 code. Dealer replace bank #2 cylinder head and necessary parts.(incident posted information) 3rd incident-merging on freeway up the hill, engine bogs and shuts off, was on far right lane pulled to side. Dealer says misfire on cylinder #6 with no dtc code, says ignition coil problem on #6.

- Honolulu, HI, USA

problem #6

Aug 222014


  • 68,000 miles
I started my 2011 VW Routan this morning and as soon as the transmission was placed in reverse, the engine quit. I had all electrical power throughout this whole ordeal. I placed the vehicle in park and started it again though it was hesitant to start. It started after 3 seconds and I allowed it sit and idle (did not notice anything out of the ordinary while idling at smooth rpms). I placed the transmission into reverse and the engine immediately quit running again. After placing the transmission back into park, in deperation I attempted a third try to start the engine and engage the transmission. This time everything worked as normal. After seeing so many other complaints of very similar instances of engine shutdown, I am extremely concerned as to the safe operation of this minivan. The only key that has ever been on my key ring (after 2.5 yrs of ownership) is the key for my Routan; I always maintain a separate ring for house/office/etc. In the event that this occurs while driving down the road, I will ensure that it gets fixed so that I can attempt to get as much resale value as I can while promptly trading in for something other than GM or VW.

- Fredericksburg, VA, USA

problem #5

Jul 022014

Routan 6-cyl

  • 60,000 miles
7/2/14 - after being idle for 1hr the car would not start. After several repeat attempts it did. It would crank as normal, no dashboard warning lights ever came on. 8/8/14 - after 3hrs of highway driving we stopped to fill up with gas. Eco fuel never used the same crank issue occurred as 7/2. 8/9/14 - after 8hrs idle time the van would not start until repeated tries. I brought to dealership, they could not get the problem to repeat and suspected the tpim module. 8/10/14 - after 8hrs idle time the van would not start. When it finally did I drove 1/4 mile from the house and the van shut down completely. Lost all power steering and normal braking almost resulting in an accident. Called dealer back up and brought back into dealership 8/12/14 with expectation to have $900 tpim module replaced. Directing the dealership to leave the car outside overnight, push it in and then hook up to computers for evaluation they were able to find low fuel pressure reading from the fuel pump up until the it finally cranked over after several tries. After the initial start the van would read normal fuel pump pressures while running, turning it off and turning it back on again. However this does not explain why it shut down while driving. The car was returned and a new fuel pump was ordered for 8/19/14 install. 8/15 - 8/18/14 - the van shut off while driving twice not to mention everytime it sat idle it would have the same start up issues. 8/19/14 when the dealership received the fuel pump it was the wrong one. But the model# and serial# were exactly the same! so as it stands they can't fix it until they identify the fuel pump.

- Highland, IL, USA

problem #4

Feb 052014

Routan 6-cyl

  • 50,000 miles
I drive 90 miles before I parked the car in my garage. After a minute of turning off the car, I noticed bright sparks and dense smoke from under the driver's seat. I was able to put down the fire after dumping a lot of water under the seat. At that time the power seats were functional but heated seat was not. I tried to reproduce the issue by starting the car and turning it off multiple times but it did not happen again. I left the car outside the garage overnight and took it to the dealer the following morning, where the dealer found the electric wiring harness burnt out. 1. issue happened after a minute of turning off the car. 2. bright sparks and flames with very dense caustic smelling smoke.

- New Berlin, WI, USA

problem #3

Mar 052012


  • 7,000 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that when driving at various speeds, the side sliding doors would open independently and without warning. The vehicle was taken to the dealer where the contact was advised that the door motor failed and would require replacing. The vehicle was repaired however, the failure immediately recurred. The manufacturer was contacted and offered an extended warranty and a percentage off the purchase of a new vehicle. The failure mileage was approximately 7,000. The current mileage was approximately 36,923.

- St Louis, MO, USA

problem #2

Dec 062012


  • 26,000 miles
I have a few concerns about an accident my wife was in on 12/06/2012. She was struck head on by another driver. She had three children in the car. They were on a highway and they were going 55mph and the driver that hit them head on was going around 20mph according to the police report. There was $10,000 damage to the front of the Routan. The body shop says that they have to replace the entire front end. My concerns are that the airbags never deployed in this crash and that my wife and children could have been spared some emotional and physical distress if they had deployed. My wife and children have expressed many times since the accident that they do not feel safe getting back into or driving that same vehicle again. My questions are: 1. is this something that happens frequently" 2. is this something that should be reported to the NHTSA?3. is this something that I need to get a lawyer to handle? 4. is this something where you want to get the vehicle to inspect it yourself for malfunctions" 5. I am sure it is a coincident, but we got an email from VW after we told them all this that they were going to stop making the Routan after the next year. It is just suspicious. If you could please give me an email or call back please let me know. Thank you for your time and effort in this matter. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Greenville, NC, USA

problem #1

Dec 212012

Routan 6-cyl

  • 30,852 miles
Driving down I70 West bound going 70 mph in Indiana and engine turned off lost power every light on dash came on and the was a blinking red light in center of dash. Some how I made it over to the edge of the road and put it in park. The van would not start. I noticed I was on the white line and wanted to move the van over more, but I could not get the van into neutral. I could feel the every car and truck drive by. I was scared for my life. I was traveling with my wife and 3 children under five on the coldest day of the year. I kept thinking a drunk driver is going to clip us. We lucky to have enterprise pick up my family and I got towed back to the dealership. The only thing the dealer could find was a blown 10 amp fuse for the ECM. They replaced the fuse and drove the van for 200 miles and the said the van drove fine. They don't know what caused the fuse to blow. The only way for them to find out what was wrong was to have it happen again with a computer hooked up. They sent me on my was with a box of 10 amp fuses a week later. I would not expect this from a 2011 with 30000 mile. I don't feel safe in this van, but its not worth anything on a trade in. Don't know what to do.

- West Jefferson, OH, USA

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