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10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
56,027 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Routan electrical problems

electrical problem

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2011 Volkswagen Routan Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #26

Feb 142016

Routan

  • 50,000 miles

A D V E R T I S E M E N T S

The van will shut off without warning. This most recent time I was driving at about 63 mph with cruise control on. I notice the van shake, the cruise control disengaged and the vehicle slowed to a stop. The same thing happend about 1 year ago. VW changed out some parts and said it was fixed. Judging from the threads I'm reading it's a prevalent problem that they have not properly addressed. The van is at the dealer this morning...I'm waiting for diagnostics results

- Houston, TX, USA

problem #25

Jul 312012

Routan

  • 20,000 miles
Intermittent starts an stops turn key won`T start sometimes trouble started in 2012 took it to shop didn`T act up for them said nothing was wrong so I sort of lived with it it always started after a few tries but latley it start turning off while im driving went to dealer told me they never heard of such a thing happening I tcame home an googled it there were 2 recalls for that reason for 2009 AN2010 vans I believe they out right lied to me apparently the first quick fix recall got put in my van please help me I`ve had 2 close calls on the highway when it died while merging on to a highway it`S the only van I got an need it for work I live paycheck to paycheck I emailed Volkswagen an got no response there to busy with there deisel recall to bother with me the phone wait was over an hour so I hung up I sure my van is not to only one with issue my wife`S hair girl traded her van off because they wouldn`T fix it this a dangerous issue

- Streator, IL, USA

problem #24

Dec 222015

Routan

  • 75,000 miles
I purchased this van in 2012 with 10,000 miles. In December 2015 with approximately 75,000 miles, the fuel pump will not activate and/or will stay on once van is turned off. The engine has begun to stutter while traveling. If the fuel pump relay is bypassed, the problem is resolved. I was instructed by dealer service center once the problem is diagnosed and it is the fuel pump relay, the only repair would be to replace the tipm.

- Cumming, GA, USA

problem #23

May 122015

Routan

  • 55,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Volkswagen Routan. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired, but began stalling while driving approximately 55 mph. When the failure occurred, all the vehicle's warning indicators flashed. The vehicle was taken back to the dealer where it was diagnosed that the totally integrated power module was defective and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Columbia, SC, USA

problem #22

Oct 012015

Routan

  • 44,900 miles
I own a 2011 Volkswagen Routan. When the ignition was turned to the on position, the vehicle did not start. After several attempts the vehicle did start and while the contact was driving at various speeds, the engine stalled without warning. The vehicle did restart. The vehicle was taken to an independent mechanic where it was diagnosed that there was an electrical malfunction with the ignition and the ignition and sensor needed to be replaced. The vehicle was not repaired. The failure mileage is approximately 45,000.

- Corona, CA, USA

problem #21

Oct 102015

Routan

  • 69,000 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that when the ignition was turned to the on position, the vehicle did not start. After several attempts, the vehicle restarted. Additionally, while driving various speeds, the engine stalled without warning. The vehicle did restart. The vehicle was taken to an independent mechanic where it was diagnosed that there was an electrical failure with the ignition as a result the ignition and the sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

- Elmwood Park, IL, USA

problem #20

Oct 052015

Routan

  • miles

A D V E R T I S E M E N T S

The van would not start (it would only crank) after turning off. After multiple tries the van would eventually start up. This happened intermittently. This issue eventually got worse and now the van only cranks. I had to have the van towed to our local Volkswagen dealership. After diagnosis, the dealership has determined that the totally integrated power module has failed. According to the dealer, this can fail as the vehicle is in motion and can cause deadly results. This is going to cost $1,300 to fix plus tax.

- Smithton, IL, USA

problem #19

Oct 012015

Routan

  • 68,000 miles
Our van has had on and off weird electrical things happening for a few months - wipers come on by themselves, air turns off by itself, lights, etc. Then the van started not always starting. Sometimes it would start, then shut off by itself shortly after starting. It got to the point where it was not easily starting 2-3 times a day. The weird electrical stuff would happen when stationary or in motion. The starting problem was while stationary. Sometimes it died when I put it in gear to move. Sometimes when driving, I felt like the car was giving itself more gas even though my foot had been taken off of the pedal. Took it to VW when it simply would not easily or reliably start anymore. They said the tipm module needed to be replaced. We just got it replaced. Cost us $924.77!

- Gulf Breeze, FL, USA

problem #18

Sep 102015

Routan

  • 66,800 miles
The contact owns a 2011 Volkswagen Routan. The contact stated that the vehicle stalled without warning. The engine completely shut off and all the lighting on the instrumental panel failed. The dealer stated that the totally integrated power module failed and needed to be repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 66,800.

- Miami , FL, USA

problem #17

Sep 182015

Routan

  • 74,000 miles
My 2011 Volkswagen Routan has failed to start on numerous occasions. The engine cranks with full power, but will usually not turn over. When it does turn over, it does not maintain idle and shuts off within a few seconds. Electrical testing by the mechanic identified a failure in the fuel pump relay part of the totally integrated power module (tipm), which needs to be replaced. Essentially identical parts (tipm/tipm7) have been recalled on town and country models by the manufacturer, Chrysler automotive.

- Tampa, FL, USA

problem #16

Sep 132015

Routan 6-cyl

  • 55,334 miles

A D V E R T I S E M E N T S

On September 15th 2015, I brought my 2011 Volkswagen Routan to pioneer automotive services in oak harbor Washington because the vehicle failed to start after several instances. After many hours of trouble shooting, I received word that it was the total integrated power module (tipm). They could order one and install it, but would have to be towed to burlington Washington to the closest Volkswagen dealership to be programmed. This part will cost me $822 with additional costs for installation and programming. After much research, I found there to be recalls for this part in Chrysler vehicles ranging in my year. I own a Volkswagen, but it has a Chrysler motor in it. This indicates that my vehicle should have been recalled for this potentially life threatening defect, but because its a Volkswagen with a Chrysler motor, this was their way to avoid an even larger number of recalled vehicles. The cost is disturbing, but the thought of what fatal end to this could bring has no price. All I seek is for Chrysler to own up to the flaw and replace this defect and to expand its possible recall numbers to make sure all vehicles that they placed their product in are evaluated. A timely response is very much appreciated. Thank you.

- Oak Harbor, WA, USA

problem #15

Aug 102015

Routan

  • 94,000 miles
The battery has had to be replaced 3 times in 1 year. The fuel pump has gone out. The car stalls - sometimes while driving it. Won't start intermittently. After replacing the battery 3 times and the fuel pump last week - now the dealer is saying we need to replace the total integrated power module (T.I.P.M.). looking this up online there are a lot of people with this same issue. This should be a recall issue.

- Matthews, NC, USA

problem #14

Jul 252015

Routan

  • 71,500 miles
The engine will crank but will not start on most occasions. When the engine does start it will shut off after several seconds. To get the engine to start at all the ignition has to be turn to the on position for two to three seconds and then turned to the start position. When the engine does remain on, it has shut off in traffic on two separate occasions. I know that this is a Chrysler manufactured/Volkswagen marketed vehicle. I have read that Chrysler has recalled several of its minivans due to the same problems and that the issue is with the tipm part. Does this recall extend to Volkswagen as well?

- Macon, GA, USA

problem #13

Jul 132015

Routan

  • 60,000 miles
Vehicle engine would do the extended crank, and not turn over, or would turn over and die instantly, check engine light would flash 10 times. Took vehicle to the dealer to find out that the tipm module had failed, the repair was $1200, and took a week. Chrysler had built the vehicle for Volkswagen from their town and country line, however unlike Chrysler, Volkswagen doesn't honor the recall although the part is physically the same mopar part across the board. Volkswagen also stated they offer no assistance after the base warranty is gone as well. Isn't there some federal mandate that requires these devices to be warranted further than the normal 36,000 miles? I guess it will take someone getting severely injured or killed in one of these vans for Volkswagen to open there eyes...

- Jupiter, FL, USA

problem #12

Mar 232015

Routan 6-cyl

  • 61,000 miles
I was driving along a highway with my wife and children when all the power in my vehicle shutoff. I lost power to the engine, power steering, and power braking. I was able to get the vehicle over to the side of the road without incident. Since then I have had several electrical issues and the Volkswagen dealership has attributed it to a failed totally integrated power module (tipm).

- Camp Lejeune, NC, USA

problem #11

Mar 062015

Routan 6-cyl

  • 39,780 miles
On 4 occasions since 3-6-15, when turning the ignition switch to start, nothing happens. After one or two tries it will start. The battery is fairly new and strong so it is not the battery. This seems to be related to this Chrysler built product which is under recall. I hope it does not stop running going down the road.

- Fort Myers, FL, USA

problem #10

Feb 252015

Routan 6-cyl

  • 38,000 miles
Tipm failure. This should be a mandatory recall. System loses power while moving. Will not start. Battery, alternator, starter -- all test normal. A car manufacturer can not knowingly allow people to operate a vehicle that could result in a devastating crash.

- Katy, TX, USA

problem #9

Feb 152015

Routan 6-cyl

  • 85,000 miles
Tipm module, same as Chrysler. Car stopped while driving and has an intermittent starting problem.

- Pembroke Pines, FL, USA

problem #8

Oct 092014

Routan 6-cyl

  • 64,200 miles
This car was actually manufactured by Chrysler and sold by VW. The initial problem seemed to be related to a faulty fuel pump. The car would try to crank but not start. It actually stalled as well. We took it to a dealer who continued guessing at the problem and finally replaced the fuel pump. Luckily I had mechanical breakdown coverage and only had to pay $250 out of pocket. However, after the "fix" I've had the car back three times for the same problem with no solution. This week, the fuel pump started running even when the car is off. I did a search and found out about the ongoing tipm problem with Chrysler. This seems to be the same problem. I'm taking the car back to the dealer this week to see what they can do. Incredibly frustrated that Chrysler sells this crap and takes no responsibility. VW says they stopped selling these vans because of all the problems. Not my problem since they sold them to begin with. I just want someone to take responsibility.

- Kathleen, GA, USA

problem #7

Aug 022013

Routan

  • 58,300 miles
1st incident-parking car in a stall, car shuts off before parked. P0111 replace air temp sensor 2nd incident-exiting the freeway on a single lane just under 35mph engine shuts off, steering wheel locks right, apply brakes lightly, shift into neutral to turn wheel to pull on shoulder. P0300 and P0302 code. Dealer replace bank #2 cylinder head and necessary parts.(incident posted information) 3rd incident-merging on freeway up the hill, engine bogs and shuts off, was on far right lane pulled to side. Dealer says misfire on cylinder #6 with no dtc code, says ignition coil problem on #6.

- Honolulu, HI, USA

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