The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.

- North Dighton, MA, USA

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving, the horn and radio became inoperable. The TPMS and airbag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the clockspring needed to be replaced. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The approximate failure mileage was 150,000.

- Baytown, TX, USA

Issues related to the vehicles airbag light being on and no sound when horn is pushed, the dealer has stated is due to a bad clock spring. they said it could be replaced under warranty but they don-€™t know if they will ever receive a clock spring from VW. This vehicle is unsafe to drive without a horn.

- Midvale, UT, USA

I had my clockspring replaced in March 2021 and it broke again January 2022 (less than a year and only 10k miles added) The part is nationally backordered, there has been a 7+ month wait time and no end in sight. The clockspring causes clicking in the steering wheel, the buttons and HORN do not function, and the airbag light goes on. VW just tells you it-€™s fine to drive even though this is a safety issue. I was not able to pass my inspection, it was over the 30 day extension so my registration was revoked! Corporate said there was nothing they can do so my car was just sitting in my driveway undrivable. I traded it in for a Honda after 4 months because this was stressful not having a car to drive. VW needs to be held responsible and this needs to go public.

- Providence, RI, USA

2016 Volkswagen Tiguan - CLOCK SPRING IS BROKEN & THE PART IS BACKORDERED "INDEFINITELY-€. MY AIRBAGS, HORN, AND STEERING WHEEL CONTROLS NO LONGER WORK. VW WANTED TO CHARGE ME THE DIAGNOSTIC FEE ( A LITTLE OVER $100) TO PUT ME ON THE WAITING LIST FOR A REPLACEMENT PART. THEN TOLD ME I WAS OVER 3000TH ON THE "WAITING LIST". ABSOLUTELY UNACCEPTABLE & A MAJOR SAFETY HAZARD. MY CAR IS BASICALLY WORTHLESS UNTIL THEY START REMANUFACTURING THE PART. NO TIMELINE GIVEN FOR THIS PROCESS. WILL VW COVER THIS" I CANNOT BELIEVE THIS IS BEING ALLOWED & APPARENTLY IGNORED. Check engine light came on early March 2022. Took it to VW to have checked out. Spent $465 on an intake valve hand cleaning, 4 new spark plugs, and a vehicle inspection. No more than a week later I started hearing clicking noises coming from the steering wheel when I turned. One turn caused a loud pop....after that pop, my airbag light dinged on. My airbags do not work (but can deploy at any time?" WHAT), my horn doesn't work, and neither do any steering controls. In sum: No replacement parts are available / Told I was over 3000th in line for when they start -€œremanufacturing-€ the part / Given no timeline of manufacture / Told there was nothing I can do. Took the car to a place that specializes in Audis & VWs. He scanned the car for free and repeated the same thing as VW but put me on two different waiting lists. He said that there are some clock springs available that are made in china and are crap/will not last. He mentioned they could put the -€œwrong part-€ in as a replacement for $700 and only the airbag would work, but I would still need to get the correct steering clock from VW put in whenever it-€™s available. I haven-€™t decided if I-€™m going to have that done yet-€¦.but in regards to the correct part, they will call when they have the part but that it would probably be 1.5- 2 YEARS. UNREAL. HOW IS THIS ALLOWED" WHAT DO I DO? WILL THE CAR EVEN PASS INSPECTION? CAN IT STILL BE INSURED" HELP!!!

- Mount Pleasant, SC, USA

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

- Champaign, IL, USA