7.1

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,300 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Lexus LS 500h wheels / hubs problems

wheels / hubs problem

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2018 Lexus LS 500h Owner Comments

problem #1

Mar 242019

LS 500h

  • 8,300 miles

A D V E R T I S E M E N T S

I am filing this complaint today with Lexus corporation because both my dealership, new country Lexus of latham, and Lexus corporation have chosen to ignore the danger they have placed myself and my family. I have purchased three Lexus' over the years from new country Lexus and am very disappointed in the service from both my dealer and Lexus corporation. I am disappointed that new country and Lexus corporation would put me and my family at risk of injury and/or death. Particularly in light of the fact that I have reached out twice to my dealership and three times to Lexus corporation. Therefore, I am documenting my concerns in the event of a serious injury or death occurring in which I will hold both Lexus corporation and new country Lexus responsible. On February 26, 2019 a safety recall was announced regarding certain run-flat tires which included my new vehicle, 2018 Ls 500. I did not receive this recall notice until Friday March 29, 2019. The previous week, on March 24th, I was on my way to kennedy airport in New York city and had a blow-out crossing the george Washington bridge. The side wall of my front driver side tire had blown out (picture attached). This almost caused me to veer into traffic which I fortunately was able to avoid. I was eventually towed to a 24hr tire repair station where a replacement tire was put on the vehicle. The towing charge and new tire cost me $400 which Lexus has refunded me a check for $400. To this day I continue to be told the tires are on back order and I am still driving on defective tires. It has been nearly 6 months.

- Albany, NY, USA

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