This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The brakes have failed at least 6 times. The vehicle is usually going about 25-30 mph and the brake is already engaged when it fails. The brake pedal goes to the floor and a few seconds later re-engages. The vehicle has not gone through any standing water, the roads have been dry and there has not been "panic" braking. The dealership, keyes Lexus in van nuys, has been unable to find anything wrong and refuses to attempt to replace any parts. We do not feel safe driving this vehicle.
When braking there was a popping noise, and vehicle took longer to slow down. Consumer had to apply more pressure. This progressed to clicking and squealing associated with smell of fire, like rotors were grinding. Took to dealer, and they lubed the brakes, and pivoted points. This stopped the noise, but did not fix the problem. Consumer has continued to have the problem every 3000 miles.
I experienced around 15,000 mileage a noise when applying brakes very similar to the road surface changing from smooth to rough. I assumed since the vehicle had just been in for service that the brakes/brake system had been adjusted and that it was noise was normal. The noise as I continued to drive increased when applying brakes and graduated to also a vibration in the steering wheel when application. It wasn't until a relative indicated to me that the sound was not normal did I take the vehicle in for service. I was told that the noise and vibration was due to rotor surfaces that needed to be turned. I was also told that it was due to stop and go driving. I stated to the service representative that I did not think it was normal for the brakes to have even wear and the rotors to have bluing spots that I observed. I also indicated that 99 percent of my driving was highway and not stop and go. I asked the service technician to contact Lexus customer support and they agreed that the problem was due to normal wear. I do not. I think these vehicles have a problem with the braking/rotor systems and that the customers was being charged for a defects. I was charged $277.40 to resurface rotars. I think that the problem that initially started at 15,000 miles is the result of defects in the braking system and not driving habits and traffic conditions.
- Washington, DC, USA
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- Encino, CA, USA