really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,882 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 electrical problems

electrical problem

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2016 Mazda CX-5 Owner Comments

problem #9

Jan 102017


  • 7,900 miles


The gps installed in this auto frequently doesn't work. Often when it boots up, but also often it loses location while driving. You can detect this if it puts you into an absurd place, like the middle of the ocean. But often it puts you on a road where you aren't. this is definitely a safety problem. Dealer cannot fix.

- Boca Raton, FL, USA

problem #8

Dec 102016


  • 900 miles
While driving the vehicle, the infotainment system abruptly turned off. Shortly thereafter and immediately after activating the turn signal the car stalled. The vehicle seemed to have completely turned off and coasted to a stop. The car then restarted and the check engine light was on.

- Boise, ID, USA

problem #7

Sep 012016

CX-5 4-cyl

  • miles
2016 Mazda Cx-5. consumer writes in regards to power steering failure, brake system failure and other electrical system failures. The consumer stated she experienced catastrophic electrical failure twice within two months and the dealer had no idea how to fix it. The failure caused issues with the power steering, and brakes. Also, the warning lights, including the air bag light flashed on the dashboard. Updated 10/03/16.

- Bethesda, MD, USA

problem #6

Jan 052016


  • 6,300 miles


The car has about 6300 miles on it and we bought it new. While driving on the highway, early January 2016, the car "infotainment" system shut off and restarted itself. This includes navigation, bluetooth (music, phone etc) and the overall car monitoring system. It happened about 4 times during a 45 minute commute. It has happened a few times previously but only once per trip, perhaps due to shorter trips. It does not have any discernible pattern. It is concerning if it is an electrical problem, as the whole car is basically electronic, including steering! (no steering fluid for example, all electric) it is going to the dealer to be checked out this week. I can see the navigation shutting down in the middle of a trip also being a problem, especially if it's the main form of guidance.

- Abingdon, MD, USA

problem #5

Dec 172015


  • 1,797 miles
The contact owns a 2016 Mazda Cx-5. the contact stated that while attempting to stop at 20 mph, the brake pedal was depressed and failed to respond. The contact stated that while the brake pedal was depressed, the vehicle accelerated continuously. The vehicle was able to be stopped after the brake pedal was depressed to the floorboard. The vehicle was towed to a dealer where it was diagnosed that the battery failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 1,797.

- East Palo Alto, CA, USA

problem #4

Dec 192015


  • miles
The transmission needed to be replaced after 1,525 miles. Today, after 1,600 miles the driver's window automatic up/down function stopped working.

- Chicago, IL, USA

problem #3

Nov 192015


  • miles


Seat heater not working properly from date of purchase 9/25/15. Part arrived from Japan installed 11/9/15. 3 hrs later console panel stopped working while driving 30 mph, could not load radio stations, blue tooth, maintenance screen - just error message. Next morning it was working but seat heater still not warm so back to garage. At garage electrical tested ok. Garage states seats as warm as it is supposed to be. Bought 2 Mazda at same time and other car cx-3 heater is very warm. And heats quickly. Now we have to wait for the electrical to go again then take it back in. Got in car and found cap to the shifting lever was sitting on seat with obvious pry marks, garage says it wasn't taken off. They said they would have to order entire shift lever to replace it.

- Adams, NY, USA

problem #2

Aug 292015


  • 40 miles
Entertainment system can never be turned off and remains on at all times. The devices like the cd player if a cd is inserted always is in operation and may cause unnecessary ware of the device and results in unsafe distractions which the vehicle is in operation. Mazda only has offered one solution, to turn the volume down or place the system in mute; however, this is reset when a vehicle restart is done and the entertainment system is again initiated. Turning the volume off or muting of the system is distractive to the driver which can be a very serious safety concern since the system is always on. Possible issues with non-required systems that are always in operation which can never be turned off by the operator is a consider a safety concern. This issue should be considered for a recall status since there is no solution from the manufacturer.

- Orem, UT, USA

problem #1

Jul 182015

CX-5 4-cyl

  • miles
2016 Mazda Cx-5. consumer writes in regards to ignition/ "room fuse" failure. The consumer stated while driving, the gps, radio, bluetooth and other interior functions failed. No warning lights otherwise appeared. After putting gas in the vehicle. The vehicle would not start. No warning lights appeared to explain the ignition failure. The consumer subsequently learned the cause of the failure was a blown "room fuse". he was informed a sensor in the ignition system was tied to the "room fuse" which was the reason the key fob was not being detected, despite the green light indications. The dealer stated too many devices were connected to the power outlet at the same time as the bluetooth and navigation were being used.

- New London, IA, USA

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