This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2014 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 19V01000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer and manufacturer were not contacted. The contact did not experience a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact stated that the air bag warning light. The dealer was not contacted about the failure. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The approximate failure mileage was 70.
Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. (Mercedes-Benz dealership lincolnwood), was contact and it was confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact received a notice for the manufacturer regarding the recall.
We purchased the vehicle in November 4, 2019 with the understanding the recall for the airbags was incomplete. The recall date is January 18,2019. We are driving the vehicle daily and concerned about the airbag recall with no action.
A recall notice was issued a year ago for this vehicle due to the takata airbag recall. Mercedes still has no information as to when a fix for this issue will be available. I do not feel safe driving this car with a passenger in the front seat until the airbag is replaced. There does not seem to be any sense of emergency on the part of Mercedes to rectify this situation.
- Fruitland Park, FL, USA
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According to Mercedes-Benz's recall website specifically for takata airbag recalls (https://www.mbusa.com/en/recall/takata-recalls), the parts for my vehicle will not be available until August 2020. The recall was reported on Jan 18, 2019. This time frame of almost 2 years is unacceptable.
Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received a recall notice for NHTSA campaign number: 19V010000 (air bags). Mercedes-Benz of raleigh (5607 capital blvd, raleigh, nc 27616, (919) 573-5050) and the manufacturer were contacted and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 19V010000 (air bags). The contact called Mercedes-Benz of san diego (4750 kearny mesa rd, san diego, ca 92111, (858) 295-3136) and hoehn motors Mercedes-Benz (5475 car country dr, carlsbad, ca 92008, (760) 438-4454) and was informed that the parts were pending and were not available. The contact spoke with the manufacturer and was provided with the same information as the dealer. The contact requested a loaner vehicle, but was denied. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz C250C. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact called Mercedes-Benz of san francisco at 877-554-6016 (located at 500 8th St, san francisco, ca 94103) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact stated that NHTSA campaign number: 19V010000 (air bags) exceeded a reasonable amount of time for repairs. The contact received the recall notification on January 18, 2019. Mercedes-Benz of beverly hills (400 foothill rd, beverly hills, ca 90210, (310) 860-4460) stated that the parts were unavailable for the repairs and would not be available for six years. The manufacturer was also contacted and confirmed that the parts were unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 17V627000 (air bags). Mercedes-Benz of birmingham irondale (750 Mercedes way, irondale, al 35210, 205-848-7000) was contacted and stated that the part was not available. The manufacturer was contacted and did not assist. The vehicle was not repaired. The contact had not experienced a failure. The VIN was unknown.
Takata recall. The contact owns a 2014 Mercedes-Benz C-250. The contact received a recall notice for NHTSA campaign number: 19V01000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Mercedes-Benz of miami (1200 nw 167th St, miami, fl 33169, (305) 707-0147) who stated that the parts were not available. The vehicle was not repaired. The manufacturer was contacted and stated that the part should be available in may of 2020. No further assistance was provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of West houston (1025 hwy 6, houston, tx 77079, (281) 492-5800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. While driving 30 mph and switching lanes, the horn failed to sound when it was pressed and the service air bag warning indicator illuminated. The failure mileage was approximately 68,300. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received a recall notification for NHTSA campaign number: 19V010000 (air bags). The contact stated that the front passenger air bag disabled indicator illuminated. The vehicle was taken to Mercedes-Benz of wesley chapel (813-200-7788, located at 2383 willow oak drive, wesley chapel, fl 33544) where it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was approximately 32,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 17V627000 (air bags) and 19V010000 (air bags). Mercedes-Benz of winston-salem (located at 691 jonestown rd, winston-salem, nc 27103, (336) 760-4580) stated that the parts were not available and exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Taketa recall. I received a letter on March, 2019 from Mercedes Benz, usa to notify me of this recall. On 4/24/19, I called the coral gables Mercedes dealer and was told the parts were not in and that I would receive a letter when the parts arrive. At https://www.mbusa.com/Mercedes/recall, the status indicates that the parts are still not in. Since this is a defect that can cause serious injury or death, how can it take months for the parts to be available and for my vehicle to be serviced?
The airbag light came on. Dash board displays left airbag malfunction, horn no longer works, display can not be cleared. Steering make lots of of clicking sound when turned on either direction. Took the car to the Mercedes dealership for diagnosis. The initial response was that the steering module failed and my assessment was it is probably due to recall no ground wire recall number 17V627000.. upon further inquiry the dealer told me that the steering module broke and came apart. I suspect this either due to defective steering module or recall # 17V252000 steering bolt. I had communicated this issue to mbusa via emails and several phone calls. They still haven't agreed to cover the cost of the repair. After several calls to the dealer, they finally shared the picture of the steering module as you can see it attached. Other owners have reported the same problem. Please see picture of installed and new module
Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Park place motorcars of fort worth (5601 bryant irvin rd, fort worth, tx 76132, (817) 263-3600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Columbia, SC, USA